About us
Established in 2007 The President of TNT has been in the construction business for over 20 years, during that time he earned an Engineering degree from CSU while founding TNT. Our team has an average of over 20 years experience, and with all of this expertise we can build anything, and build it well. If it's worth doing, it's worth doing right.
Business highlights
Services we offer
Wood & composite decking, deck, composite and metal railing, deck covers, Equinox louvered covers, pergolas & underdecking.
Services we don't offer
Small repairs - our crews and our setup don't make small repairs very economical. We will however always service our own projects for life if they need any repairs.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- PayPal
- Financing Available
- Check
- Zelle
- CreditCard
- 27
Assorted photos uploaded by TNT Home Improvements
Number of Stars | Image of Distribution | Number of Ratings |
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47% | ||
5% | ||
26% | ||
16% | ||
5% |
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"Hi [Member Name Removed], Thanks so much for the review, we really appreciate it! Please let us know if we can ever be of help in the future, and I hope you enjoy your new deck for many years!"
was to be constructed with a Trex steel frame, Trex decking, and Trex hidden
fasteners. The salesman that conducted the proposal told me Trex was a bad
product and that Timbertech was much better, particularly in Colorado. He went
further to say that Timbertech has a much better warranty and stands behind
their product in a much more comprehensive manner. I accepted the terms that he
promised. The deck was to have two sets of stairs and a removable hatch over
the window well to our basement. We were promised that they would come out
prior to construction and remove the concrete stoop that was at our back
sliding glass door. We were asked to pay a $5,000 deposit to which I objected
and agreed to $1,000. The agreement was made in the early part of September of
2012.
One month later we had still not seen any construction - call upon call did not render results.
Finally almost two months later a delivery of materials shows up in the street
in front of my house - no call, just a delivery. A few days later a
construction crew shows up unannounced and begins working on the deck. The
stoop was being removed by jack-hammer and I was not home. I get a call from my
wife and I then hurry home to see what is going on. The crew was unable to
complete the removal of the stoop and left after a couple of hours. The next
morning they returned to continue to remove the concrete stoop and I hear a
loud noise come from the direction of my sliding glass door. When I went
outside I saw the damage to my door and the crew leader accepted responsibility.
TnT suggested a repair method of caulking the damage - it looked terrible. They
then agreed to put a piece of vinyl over it - it popped off in two days of cold
weather. They agreed to replace the door. I got them the model number and make
of my door and waited until April 2013 for the replacement. The contractor who
came to replace the door said he worked for TnT, but not directly??? My
laminate floor was damaged by this crew while removing the old door.
The construction issues with the deck were noticed right away with regards to screw types being
used. The Timbertech deck traditionally uses a screw that blends well with the
color so it looks professional, they used an alternate screw that was horrible
- leaving the appearance of black dots as a result of the screw heads, all the
way around my deck. They claimed these were the only screws that would work. I
found the appropriate screw online and asked them to use the correct screw -
they ordered the wrong color - even with a guide on the website that matched
deck color with screw color. They removed the black screws and replaced them
with the wrong color but correct screws. The screw heads on the new correct
screws were much smaller than the old black incorrect screws thus revealing
burn marks on my fascia boards where the original wrong screws damaged the
material. I asked for new fascia and the correct color and correct screws. TnT
did come out and replace the fascia and screws, however their crew was bitter
about the process and the repeated visits and mentioned “you got a new door too”
I informed him my house was two years old and that I had a new door to begin
with. The crew leader was making remarks about how much I am costing him, and I
explained he was costing himself. This crew leader had the smell of alcohol on
his breathe while telling me in my face that he was a professional. This same
crew member also told me that he would be happy to provide me another bid that
included the items on my original agreement, apparently thinking he was
entitled to more money for the work. At any rate, here we are at April 21st
2013, a full seven months after we agreed to do business, with a finished
project. But there were big concerns about methods that were used.
I was informed that the fasteners used were not covered
under the warranty of the manufacturer of the Timbertech deck boards, in other
words, every point of contact is not covered and there are hundreds. This was
in direct conflict with what I was originally told regarding warranty and board
manufacturer. I am upset.
First issue is the steel frame deck is actually steel and wood. The wood braces between steel
joists were improvised in place of the steel braces that would normally be
used. Apparently this was TnT's first steel frame deck and they were in the
dark regarding construction practices. Second issue is the fastener they used
was not recommended by any manufacturer, and as it turns out, the Timbertech
board does not have a fastener that will attach to the steel frame - reason for
this? Trex manufactures the steel frame and a fastener that works for their
board, but not Timbertech...... The improvised method TnT used was rejected in
writing and in writing I was told that they DO NOT WARRANTY the fastening
system used. Therefore, if there is a failure, I am stuck. This news was
delivered to me by a Timbertech representative for my area. I was originally
told by the Timbertech representative that he would see if he could get his
warranty department at Timbertech to get in writing a provision that covers my
scenario and he could not. TnT has interpreted this as me asking for a
"custom warranty" when all I am really asking for is the same
warranty everyone gets from the Timbertech manufacturer when they purchase
their boards.
I originally asked for a Trex deck on a Trex frame with
hidden fasteners. I got a Frankenstien deck that lacks warranty due to improper
fasteners. I was really upset when TnT owner told me that they talk everyone
into going with Timbertech, thus leaving me the consumer without a warranty. I
also have doubts now about anything they tell regarding warranty and only trust
what the manufacturer is willing to honor.
I now have a balance of $8,785 that I have not paid. This price is for a 12’x18’ deck that cost
almost $10,000 with a compromised warranty. I would agree to a lesser amount in
light of my warranty status, or build the deck I asked for that includes a manufacturer’s
warranty. I have asked them to inspect in writing and they have only held to
their belief that I got what I paid for, although it is not what we contracted
nor does it satisfy the premise that was established by the sales person and I
regarding warranty.
was no supervision of the workers.
Rather than having a supervisor check the work, I had to point out the
flaws for the workers to correct the problems.
Licensing
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