I requested the service of TnT to build a deck for me that was to be constructed with a Trex steel frame, Trex decking, and Trex hidden fasteners. The salesman that conducted the proposal told me Trex was a bad product and that Timbertech was much better, particularly in Colorado. He went further to say that Timbertech has a much better warranty and stands behind their product in a much more comprehensive manner. I accepted the terms that he promised. The deck was to have two sets of stairs and a removable hatch over the window well to our basement. We were promised that they would come out prior to construction and remove the concrete stoop that was at our back sliding glass door. We were asked to pay a $5,000 deposit to which I objected and agreed to $1,000. The agreement was made in the early part of September of 2012. One month later we had still not seen any construction - call upon call did not render results. Finally almost two months later a delivery of materials shows up in the street in front of my house - no call, just a delivery. A few days later a construction crew shows up unannounced and begins working on the deck. The stoop was being removed by jack-hammer and I was not home. I get a call from my wife and I then hurry home to see what is going on. The crew was unable to complete the removal of the stoop and left after a couple of hours. The next morning they returned to continue to remove the concrete stoop and I hear a loud noise come from the direction of my sliding glass door. When I went outside I saw the damage to my door and the crew leader accepted responsibility. TnT suggested a repair method of caulking the damage - it looked terrible. They then agreed to put a piece of vinyl over it - it popped off in two days of cold weather. They agreed to replace the door. I got them the model number and make of my door and waited until April 2013 for the replacement. The contractor who came to replace the door said he worked for TnT, but not directly??? My laminate floor was damaged by this crew while removing the old door. The construction issues with the deck were noticed right away with regards to screw types being used. The Timbertech deck traditionally uses a screw that blends well with the color so it looks professional, they used an alternate screw that was horrible - leaving the appearance of black dots as a result of the screw heads, all the way around my deck. They claimed these were the only screws that would work. I found the appropriate screw online and asked them to use the correct screw - they ordered the wrong color - even with a guide on the website that matched deck color with screw color. They removed the black screws and replaced them with the wrong color but correct screws. The screw heads on the new correct screws were much smaller than the old black incorrect screws thus revealing burn marks on my fascia boards where the original wrong screws damaged the material. I asked for new fascia and the correct color and correct screws. TnT did come out and replace the fascia and screws, however their crew was bitter about the process and the repeated visits and mentioned “you got a new door too” I informed him my house was two years old and that I had a new door to begin with. The crew leader was making remarks about how much I am costing him, and I explained he was costing himself. This crew leader had the smell of alcohol on his breathe while telling me in my face that he was a professional. This same crew member also told me that he would be happy to provide me another bid that included the items on my original agreement, apparently thinking he was entitled to more money for the work. At any rate, here we are at April 21st 2013, a full seven months after we agreed to do business, with a finished project. But there were big concerns about methods that were used. I was informed that the fasteners used were not covered under the warranty of the manufacturer of the Timbertech deck boards, in other words, every point of contact is not covered and there are hundreds. This was in direct conflict with what I was originally told regarding warranty and board manufacturer. I am upset. First issue is the steel frame deck is actually steel and wood. The wood braces between steel joists were improvised in place of the steel braces that would normally be used. Apparently this was TnT's first steel frame deck and they were in the dark regarding construction practices. Second issue is the fastener they used was not recommended by any manufacturer, and as it turns out, the Timbertech board does not have a fastener that will attach to the steel frame - reason for this? Trex manufactures the steel frame and a fastener that works for their board, but not Timbertech...... The improvised method TnT used was rejected in writing and in writing I was told that they DO NOT WARRANTY the fastening system used. Therefore, if there is a failure, I am stuck. This news was delivered to me by a Timbertech representative for my area. I was originally told by the Timbertech representative that he would see if he could get his warranty department at Timbertech to get in writing a provision that covers my scenario and he could not. TnT has interpreted this as me asking for a "custom warranty" when all I am really asking for is the same warranty everyone gets from the Timbertech manufacturer when they purchase their boards. I originally asked for a Trex deck on a Trex frame with hidden fasteners. I got a Frankenstien deck that lacks warranty due to improper fasteners. I was really upset when TnT owner told me that they talk everyone into going with Timbertech, thus leaving me the consumer without a warranty. I also have doubts now about anything they tell regarding warranty and only trust what the manufacturer is willing to honor. I now have a balance of $8,785 that I have not paid. This price is for a 12’x18’ deck that cost almost $10,000 with a compromised warranty. I would agree to a lesser amount in light of my warranty status, or build the deck I asked for that includes a manufacturer’s warranty. I have asked them to inspect in writing and they have only held to their belief that I got what I paid for, although it is not what we contracted nor does it satisfy the premise that was established by the sales person and I regarding warranty.