1st Action Plumbing Heating And Air, Inc.

1st Action Plumbing handled all the design and construction work for my home renovation in Boulder, CO, with their scope of work exceeding $40,000. Unfortunately, my experience with them has been disappointing. From the beginning, there were problems with my primary heating system holding temperature. After multiple visits, they were eventually able to resolve those issues. However, a cooling and humidification unit they installed never worked properly. Despite being a new unit, it has never held the programmed temperature or humidity. Shortly after the project was completed, I raised concerns and requested either a replacement unit or an alternative solution. Instead, they continued sending their technician out to make adjustments, none of which resolved the issues. Over two years later, the problems persist. In addition to failing to function as intended, the unit has leaked water on seven separate occasions, each requiring additional service visits. Despite the fact that this was a new installation that never worked properly, 1st Action Plumbing attempted to charge me for multiple service visits. After the seventh visit, they informed me they would no longer service my property. They also claimed I was outside their service area and canceled my maintenance contract—despite having taken on the entire mechanical scope of my home’s initial construction. Throughout this process, Brinda, who runs the office, was difficult to work with and often made me feel as though the ongoing issues were somehow my fault rather than a failure of their installation. I cannot recommend 1st Action Plumbing. Based on my experience, there are other companies that offer a higher level of service, professionalism, and accountability.

So thankful for a new ac and furnace replacement at a great rate! Great, professional team!

They came out and lit the pilot light and charged me double since it was a holiday. They just lit and then left. The light went back out and I called them. They didn't warranty it and so they wouldn't come back out without charging me again.

They were very friendly, cordial and patient and answered all my wife's questions and and were patient with explaining future options for replacement.