Handyman Matters Centennial

They did a good job. They didn’t end up fixing the problem because I don’t think they snake drains, so we had to call another company. They were able to figure out what the issue probably was, so they diagnosed it correctly. They were very professional and punctual.

I was very pleased with the service I received from Handyman Matters. I called in and scheduled an appointment for late last week. They called me and rescheduled to this morning because the person assigned to my job was delayed on a previous job due to the excessive rain we've had here lately. John arrived on time (even a few minutes early) and handled all of the jobs I tossed at him. He was friendly and professional the entire time. The quality of work seems to be high. In fact, it was clear that doing the job properly was important to him. On the infant gate install, the way our floor molding extends to the stairway meant that the gate would have been installed on a slight angle, which would have made it weaker than it should have been. Rather than simply install the gate, he brought this to my attention and offered a solution--cutting a channel into the molding to fit the gate mount. He did this and even ran some caulk around the gap to make it fit in better. I was very pleased with Handyman Matters and with John in particular.

VERY POORLY........... INEXPERIENCED WOKERS WHERE IS THE CUSTOMER SERVICE?????

They showed up on time. I would use them again in the future if I need to.

From start to finish, Handyman Matters have been excellent to work with. Glen came out to provide an estimate and among other vendors in the business, he by far handed us the most detailed estimate. He also gave us a complete shopping list. Our project manager, Dustin, did all of the work from start to finish. He was punctual, detailed, communicative and did excellent work. He and Glen called to make sure we were happy with the work performed. There was one minor issue with a tad of paint getting on the white ceiling during painting and Glen would not let us close out business with him (i.e. pay him) until the paint on the ceiling had been covered up and things were truly in order with the new bathroom. We will use them for our next, more complicated bathroom remodel without a doubt.

I called Handyman Matters to build a small side fence in my yard. I was very happy with the end result and their service is great. Price is on the high side, but they're dependable and professional ... a tough find for any type of "handyman." I highly recommend this company.

Terrible! Dustin didn't have the experience or the tools for the job. He used a big pluming wrench on a delicate ring. It now has teeth marks in it. The inside nut that sits above the cartridge is chewed up. I explained at the beginning, that this Faucet is Italian manufactured and he may want to contact the dealer before he began. He didn't take my advice, and that is where the problem started. He hadn't a clue how to disassemble it to even get to the cartridge.He messed around for over an hour... got nowhere. By then it was too late to call anyone... Thursday after 5:00. He had managed to disturb the interior parts to where we had a constant drip on the cold side. He was to return the next day after talking to the distributor at 3:00 pm. Well, 3:00 came and went, he showed up about 5:00. He was able to remove the ring, all be it with nice teeth marks,the handle,and get to the inside but couldn't get the nut on top of the cartridge to budge because he did not have the proper faucet wrench, and that is where the nut was damaged. Finally removing the nut, the cartridge wouldn't budge. Now it is after 6:00 pm. Can't reach the company it is in Chicago. So he tore apart the cartridge, tried to replace with new on only to discover it was the wrong part. Now I have no Kitchen faucet on a Friday night. Went to Home Depot the next day found a replacement with my own money and husband and son installed it. Called Handyman office on Monday explained. They sided with Dustin. I asked for a refund... not even the cost of another faucet which was over $200.00. The messed up Original Mico is well over $500.00. I called Chicago they are sending me new parts at no expense to me. I'm not sure what their decision was at Handyman, I wasn't contacted again. I paid by check. Too bad for me!

Tim arrived on time and explained the options related to fixing the leak in the shower. The work was done efficiently and with skill. Due to the nature of the repair - Tim returned 3 times and was on time and professional at each visit. I added removal of the popcorn on the ceiling after the work began and Tim tackled that project (a very dirty one!) and was concerned that the extensive mess was cleaned to my satisfaction. The outcome was quite good and I will use the company again. In fact, I already have them scheduled for another job later this week.

They are easy to get a hold of. They also provide reasonable prices for the work performed.

Job was done very well, and in no time at all. Another handyman had discouraged me from attempting to do this, since there was a cabinet already over the stove, and he said the wall/electrical wiring behind it "would not support a microwave". But how would he have known that without looking at it? Handyman Matters came in and just easily pulled out the cabinet, installed the microwave, put an outlet in, and then framed in the small space still left there above the microwave. I put a cute little basket up there to hide the electrical cord, and it looks great. I will use Handyman Matters again without hesitation.

I could not use them since my problem required something else, which they let me know.

I was satisfied with their service.

He charged me $110 for the job. It was a small job. When the deck was installed 12 years ago, three of the bolts were installed in such a manner that it pushed the soffit down. So, he repaired it for me. He did exactly what I wanted him to and he did clean up well. I knew their price before he came out; it was what he had told me it would be. Infact, it worked out to be lesser than what he had quoted. I will definitely use him again in the future.

They were very responsive to our phone calls and questions. I would likely contact them again in the future for additional bids.

Rep sought out leak. Had to look behind drywall and tile to try and determine where the water was coming from. Found it, fixed it and I was satisfied.

The service provider from Handyman Matters called to change his arrival times and then called again to change them back. He was not the person the company told me to expect. He did not seem to have any experience with removing and replacing doors which is what I had asked for when I hired him. The door would not close properly after replacing the door jamb (he only used 1/2 of the new door jamb kit) and replacing the interior/ext door. He took it off again and had to drill more holes and recut the jamb to accept the hinges in different positions. He was very forcefully hammering the door jamb trying to make it fit. I've seen the process before when the house was being built and this was not a professional approach. Rehanging the storm door did not go well either. I was there when the the storm doors were originally hung by a very capable man from Lowe's who hung two of the doors for me in 1 & 1/2 hours with no problem because he did it for a living. Unfortunately he only does 1st time installation for doors purchased at Lowe's. The Handyman Matters guy arrived at 10 am and left for a few hrs in the middle of the day to go to another appt. He said he'd be back. He returned and continued to try to force things to work until after 10pm at night. He looked perplexed and frustrated the whole time. I was concerned about the structure around my door frame by the end of the night. I would have asked him to leave earlier and hired another company but I could not just leave an open hole in the house until I found someone. He patched the several holes he made that weren't correctly placed. The whole thing looked very unprofessional when he was done. I was tied to the house all day and night because of his inexperience. I needed to be up very early the next morning for other commitments. A rainstorm a couple of weeks later brought out my worst fears about my experience with Handyman Matters. My door was leaking water into the house as fast as it was coming down. Instead of going to work I stayed home to mop it up with big towels and replace them to prevent water damage to the floor. I called Handyman Matters about the leak. The owner came over and inspected the job. He said there was no caulking placed outside over the top of the new door frame and they would be out to do that. He also tried to convince me that leaks were par for the course during a hard rain. I have never experienced that in my home which is 7 yrs old. Hopefully that will be the end of my experience with them. Lesson learned.

The guy was extremely helpful & honest, although they didn't perform any labor, I truly did appreciate his candor in explaining what I needed to have done. Would highly recommend these folks!

Overall, I think they do not pay a lot of attention to detail. Since my initial report, I have spoken with Handyman Matters regarding my review. I do not have their company confused with another. They offered to send someone else to my house to correct the problems. I declined the offer since I have already corrected the problems. I like that they wanted to make things right, but I also appreciate first time quality even more. Who likes to have people coming back to fix things? However, I believe that they have a sincere desire to please their customers and I am upgrading my rating.

Very responsive and courteous. Work was good and they guarantee it

Job went well, a little confusion on the assigned handyman as there was some change in personnel but otherwise no problem.

They were fine. The price was excellent. They were timely and did quality work.

I was impressed with the responsiveness of Handyman Matters. The person who took my call seemed very knowledgeable and understood what I needed done, and knew that to prevent the siding rot in the future, the window mantel would require flashing. Craig showed up on time and was very professional. I provided the materials, including a roll of aluminum flashing for the top of the window mantel--and offered to buy new flashing for the top of the brick mould. Craig said he preferred to use a superior material for the flashing. When I checked on Craig's work, he had already installed and caulked the brick mould and window mantel, but he did not use ANY flashing material. The trim boards were reinstalled, but did not line up properly. He trimmed one of the boards with a saw, and that improved its appearance. To have Craig remove the mantel and siding to install the flashing would have damaged special order material, so I did not ask him to do so. He used excessive caulk on the sides of the mantel, giving it a sloppy appearance, but did not caulk the most critical part on the top of the mantel. He explained he could not reach it, and that my painter could do it. I had my window installer later put a clean, neat bead of caulk on the top. The work is about as good as what the original builder did--acceptable, but did not address the problem that caused the siding rot, and not good enough for me to recommend Handyman Matters to my neighbors. UPDATE: After I posted on Angie's List, the owners of the company called immediately to insure that I was satisfied with the work. I was pleased to hear back from them, they have been very persistant in their follow up which is much appreciated. I am satisfied with their response.

Work went well. I decided to paint it myself as it took a little longer then expected but I was glad of the service and of the followup phone call afterward.

I am getting very loyal to Angie's List from previous successful experiences.This is how I found Handyman Matters. I called and was greeting warmly when scheduling to have my work done. I was pleasantly surprised that I could get my work done within the same week that I had called. Jamie arrived on time and went right to work with my list. He asked appropriate questions and was very cheerful to work with. He worked quickly and efficiently as he went down my list of to do's. I could breathe a sigh of relief immediately! Since I am hosting a softball banquet and Thanksgiving here at our home this month; it was gratifying to know that I will be even more proud of our home with the help of Jamie and Handyman Matters. I will be calling them tomorrow to schedule additional projects for next week when two more desks arrive at our home to complete our new home office.

My experience was great from the first phone call to schedule the appointment to meeting the handyman.