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We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumers' needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
Description of Work
Provider did a complete remodel of master bathroom
Category home remodeling
Description of Work
In July of 2015 our bathroom needed to be remodeled because the shower had been leaking causing mold and started to show signs of water into the basement. This was an emergency remodel. Nick came to our house looked at the problem and said he could fix it. When Nick showed up he was very nice and professional. He appeared to be someone you wouldn't mind having in your home. He took notes on what we wanted to have done that would be included into the price of the quote. He also gave us a time frame on when the remodel would be done, and stated he would protect our carpet going from the bathroom to the front door with a plastic sheet. A day or two later we received a quote and made a start date. Nick showed up on time with an additional crew member and started to do demolition. Demolition took about three days then they started laying out the tiles. With Nick and his crew member there I overheard Nick saying he lost a tile blade. I asked him what it looked like and he opened his tile box to show me what to look for.? For about a week Nick and crew showed up on time, except for the last day they left early because of problems with his partner. Due to differences his employee had quit. Nick reassured us that he will be able to finish the job. After his employee quit Nick's work ethic began to change. He would text us saying he won?t be coming in because he got back from his camping trip too late and needed to unpack. Every day he would show up late and have an excuse. There were excuses for everything. My daughter was very sick with a high fever and Nick was supposed to be at our house at 11:00. I scheduled my daughter?s appointment for 11:30. I had to reschedule her appointment for the afternoon and have my mom come over to let him in whenever he decided to show. Nick did not call, text, email, nothing! He didn?t show up until after 1:00pm. Another example of his unprofessionalism was on a Saturday. He was supposed to come to our house at 9:00am. It wasn?t until noon that we received a text saying he was not coming because his truck broke, and was sitting on the side of the road for three hours. It would have been courteous to receive a text or call within that three hours to say he was not coming. All the tiles were in place and it was time for the grout. The job was coming to a finish. He wanted to get the shower doors but knew he forgot his credit card. He applied the grout in excess. ?Went home to get his card and was supposed to go to the store to get the shower doors. It took about three hours for him to return. This was a major mistake. The grout was left on the tiles for too long and would not come off easily. Because of this mistake it took an extra week. Little by little he was able to get the grout off using various methods including hand brushes with chemicals up to a wire brush attached to a drill. During this process he was complaining to us because we chose textured tiles and it was hard to get off. Every day he would say the job will be finished tomorrow, but it wasn?t. We were getting very frustrated. My husband asked if Nick has purchased the fixtures we had talked in our first meeting prior to the start date. My husband was very specific in what he wanted in a shower and sink fixtures during the quote process. Apparently this was not the case. He said that he never included it in the quote. This was extra money out of our pocket that was supposed to be apart of the quote. Another item he offered to do was our bathroom fan. He told my husband that he would replace the fan if we bought the parts. This was a verbal agreement and nothing written down. Coming down the end of the job, he took back the offer and was going to charge us extra. We declined. With these inaccuracies we wanted to get a copy of the itemized bill and receipts so we can go over everything. My husband had to ask for the bill about 5 times and was becoming very uncomfortable having to continually asking for it. The itemized bill had several items that we believed were not legitimate charges. We were being billed for supplies that should have been returned and credited to our account. We were being billed for the supplies that were used to fix Nicks grout mistake. We were also billed for three tile blades. Some of these were $60. I told my husband that Nick had lost one and that I offered to help look for it. When my husband confronted Nick about the blade Nick said I must have been mistaken. Side Note: While waiting for the bathroom to dry from being treated for the mold issue, Nick and crew performed another tile job for a customer in Ft Collins, using the same wet tile saw they used on our home. The final day has come to settle up more than a week past the estimated date of completion. Nick slapped together the shower shelves and did a few finishing touches. My husband had concerns about the shower pan because it squeaks in a certain section. Nick reassured him that it just needed to settle. He went over the paperwork with my husband and talked about guarantees. He also asked Nick about the cleanup. During the mixing of the grout he would poured the leftover in a garden area. Before he left my husband asked him if it was cleaned up and Nick said yes it was, which was not the case. The pile of grout is still there. Not wanting to prolong our dealings with him any longer then needed, we paid the remaining of the balance to conclude the business. As time went on the shower pan did not settle, it got worse. We found in several places the grout line was uneven. Nick did not get all the grout off of the bottom shower tiles. During demolition he did not clean up what fell down into the basement, and there was still that pile of grout in the grass. I sent an email to Bree, the owner of the company about our concerns. We were told that wouldn?t be a problem. We were only available on the weekends and I made it clear I did not mind waiting, I just wanted to schedule an appointment. Several appointments were offered with no follow through. It was apparent they were stalling. After a threating email we finally got a response with a date set for Nick to come out. They sent an appointment reminder as a courtesy about our appointment. Because we did not respond to the courtesy reminder they did not come, and offered an appointment the next day. Nick was a no show for that as well. ? For those of you who decide to use their services here are a few tips: To get a copy of notes taken when going over the job. Get a list of all supplies needed in advance so you know what you well be charged for. Make note of supplies that are perishable to the job, i.e. paper towels, disposable gloves and tool accessories (saw blades) Make sure what you paid for doesn?t leave your property. Tile blades or any supplies that could be used on another job. Document items that come up missing Document any extra services that would be given that were not in the quote. Like the exhaust fan. Get a copy of bill and all receipts prior to final payment. Verify all things that he said that were done. Like cleaning up and protecting your carpet. Make sure everything is done to your satisfaction before final payment.
Category home remodeling
Service Provider ResponseI believe that this review is inaccurate and biased. They were given an ESTIMATE for the remodel not a quote. We tried to get them to sign a contract to lock in a price and they were in such a hurry to start that they wanted to begin without one. I did NOT charge this customer for tile blades. I did charge them for disposable one time use materials that are required for their job. Whether or not I...
Residential remodeling, basements, kitchens, bathrooms, and bedrooms. Interior and exterior painting. All phases of drywall. Concrete, handyman services, window and door replacement, trim carpentry, flooring, and other home improvements. Property preservation; re-keys, evictions, trash-outs, lawn care, debris removal. We can provide references.