Jazy Frei Plumbing & Heating

Very poor.  This company and its owner Chris are by far the worst company and owner I have ever dealt with.  He was very rude and non factual.  He had stated last year when we had a problem with a previous job to fix the bathroom shower assembly, it was an absolute disaster.  Very poor workmanship, numerous missed appointment and times when they didn't even have the appointment on their schedule.  The person they had do the work in the bathroom initially was very sloppy and did not install the parts correctly.  After battling it out with Chris, he stated that he did not know what was going on with his business and he had to get back into things as he did not know what was going on and why he was having so many customer problems.  He begged me to stay with them for business.  Reluctantly I agreed.  He corrected the prior problem with the bathroom, not to mention the outrageous cost for a shower head and faucet assembly (over $1100).  It was for a small 3 bdrm home that has one bathroom, shower/tub shared by my sister and elderly disabled father.

3 years ago, we had AC installed at a cost of over $4800.  It had been working fine for 3 years.  This year, it stopped blowing cool air.  the tech came out and checked it and said the Freon was very low.  He was unable to detect a leak and just topped it off with Freon. He stated it could last 3 months to 3 years.  Still unsure of how the Freon leaked out.  The tech then said if it leaks again, to make sure that they don't just top it off, it would need to be analyzed completely to determine where the leak is.  Not sure WHY they did not pursue this NOW.  The tech then wrote up the initial invoice so he could ensure that a price was on the order - since "Chris" will increase the price by $200-$300 if the tech does not put a price quote on the invoice before they leave the customer.  This is very alarming/deceptive practice and makes us wonder how much we have overpaid in the past 20++ years as a customer.  I called Chris regarding the AC problem an he immediately took the defensive and was rude throughout. 

We received an invoice this past Friday for $385.  No itemization of work performed - parts, Freon used, etc..Another example of their lack of attention to detail and at a minimum disclosing to their customer an accurate detailed invoice.

Buyer be Ware of this company - beyond expensive and very poor workmanship, follow up and if you make an appointment, make sure you double check that they even have it on their books.

Our water bill went up 100, leading us to believe what we thought was a minor leak outside our house was the cause. Jazy-Frei had come out for a basement repair jobs and was beyond courteous, so we called them again. They came out that same day. They quickly assessed the problem and explained the screws on the pipe were not lined up properly and was causing the leak. Since we had them for an hour, they came in and checked our toilets, determining that the flappers in the toilet tanks needed to be replaced. They gave us an estimate, but they were honest and explained how to fix the problem ourselves for maybe 20 bucks instead of them doing it for 160. We appreciated the honesty. We would definitely call them again. Jason was especially polite, courteous, as well as professional.

This company rocks! My AC went out on one of the hottest days this summer. I call Jayz to set up an appointment, anticipating a several day wait. They were working a job in Monument and amazingly found time to come to my house in Peyton that evening!! Jason the tech was very professional and courteous! He found the problem quickly and had the part to fix it on the spot! My AC was up and running that evening! The price for the work was very readable, they did not charge a trip fee and offered me a military discount! I wish more companies were this amazing!!! I know who to call in the future for my heating and AC issues!

The service worked out well. The tenants seem happy with the system.

They came, found the leak, and repaired it with no further issues.

Very happy with the troubleshooting and time taken to explain all the steps he performed.

The water spigot on the front of my house was leaking. Water was coming out of the handle stem and was causing water damage (wood Rot on my the front porch deck. I called Jazy Frei Plumbing and they gave me an approximate price of $150. The plumber Jason,called and was able to come earlier than scheduled, so I had him come over. He went into the crawl space and cut the pipe. He pulled the pipe and spigot out from the front of the house. He said the old spigot was no longer up to code anyways. He installed a new spigot with an syphon valve on it that would prevent freezing. He also installed a ball valve in the crawl space, so I could shut off the water to the valve when I was going to be out of town. The whole process took about 35 minutes and the price was $150. Jason was very professional and did not make a mess. The new spigot works great and I do not have to worry about my crawl space flooding. I will use Jazy Frei Plumbing again.

They did a great job. they used quality parts and great service.

He was on time and inspected the home. My landlord was not willing to pay for the things needed done, so unfortunately we didn't have any farther work done.

They have always been good, fair, thorough, and on time.

Their service was very good. The qualities that stand out in them are their promptness and work done. Their price was about the same as anybody would charge. I also use their services for heating and air conditioning.

I called Jazy Frei to inspect the sewer line on my rental property. I got Chris the owner on the phone and he explained the whole process. I scheduled the appointment and met the technician at the house. First a visual inspection was done with a sewer line camera. The tech let me watch the screen to see any blockages, sure enough there were roots partially blocking the line. The technician withdrew the camera and used a "warthog" tool that literally chewed up the roots and cleaned the line. After that was done, I got to see the line through the camera again and it looked clean inside, like a new pipe. The technician was very professional and was very patient with my questions. I will definitely be using them again for any plumbing issues.

They were great. I had returned from a trip to no heat in my house. They came right away to check my furncace. I thought that perhaps the pilot light had gone out, but they found I had a clogged filter. He cleaned everything and it was fixed.

My biggest complaint I have about this company isn't that the kid they sent took 2 hours to do a 15 minute job that leaked badly and then I was charged for him to come back the next day. The thing that really annoyed me was when I asked the guy doing the work if he was a licensed plumber he lied and said he was. When I asked one of the owners if he was he admitted he was only a plumber in training. So what is happening here is I was paying for a licensed plumber and getting far less. Had he not refunded me 65 dollars, I was seriously considering paying the 31 dollars to take him to small claims court.

They did good work. We don't have a warm fuzzy with one of the workers. He is opinionated and wants to sell you stuff. He wants to go beyond what you want and sell you his grandmother if he could. Later we had some plumbing issues and that is why we did not hire them back. The price was competitive. We would look for somebody else before we would use them again.

It went well. Something was leaking under our toilet and it turned out to be the riser (the tube/pipe that runs down from the tank to the shut-off valve). The stop and riser were replaced. We then asked for a check of our Master bathroom and since there was evidence of a past leak, we had the same work done on this bathroom also. Gary was very professional and got the work done quickly. Since we had both toilets repaired, we received a discount on the price as well as a senior discount. I gave the company a B on price because we thought the fix was pricey, but then, maybe we don't know what plumbers charge these days. It was a job well done and we would hire this company again.

I called for a service appointment and got a next-morning appointment (it was not an emergency). The plumber called in advance to say he was on his way, and arrived at the appointed time. He inspected the problem and in addition to the requested valve replacement, recommended raising the anti-siphon device several inches higher to meet current code requirements. He inquired about eligibility for military and senior discounts, and provided a written estimate. Upon my approval, he did all the work in under an hour and charged exactly the amount of the estimate, offering to accept cash, check, or credit card. The work was done neatly and professionally and is entirely satisfactory.

The plumber was prompt, cheerful and courteous. He suggested checking to see if the water pressure reducing valve was operating properly before completely replacing the 2 outside faucets due to leaks; since it wasn't working at all, he replaced the valve. He also replaced the washing machine hot and cold water supply valves since they no longer shut off the water. All work was accomplished in a very professional manner and he did a fantastic job cleaning up.

They are very friendly and competent. They showed up on time. They stuck to their estimates. They really seemed to know what they were doing. They were extremely professional and cleaned up well after themselves.