Family owned company since 1963. All work is done by employees. A+ rated by the BBB. Licensed for all plumbing, heating and cooling work in El Paso & Teller Counties. After hours calls are answered by technicians, not an answering service. Additional DBA - Frei Plumbing & Heating Inc.
Business highlights
62 years of trusted experience
Emergency Services Offered
Services we offer
Plumbing, drain cleaning, heating, A/C, swamp coolers, boilers, water heaters, thermostats, pipe repairs, trenching, water pumps
Very poor. This company and its owner Chris are by far the worst company and owner I have ever dealt with. He was very rude and non factual. He had stated last year when we had a problem with a previous job to fix the bathroom shower assembly, it was an absolute disaster. Very poor workmanship, numerous missed appointment and times when they didn't even have the appointment on their schedule. The person they had do the work in the bathroom initially was very sloppy and did not install the parts correctly. After battling it out with Chris, he stated that he did not know what was going on with his business and he had to get back into things as he did not know what was going on and why he was having so many customer problems. He begged me to stay with them for business. Reluctantly I agreed. He corrected the prior problem with the bathroom, not to mention the outrageous cost for a shower head and faucet assembly (over $1100). It was for a small 3 bdrm home that has one bathroom, shower/tub shared by my sister and elderly disabled father. 3 years ago, we had AC installed at a cost of over $4800. It had been working fine for 3 years. This year, it stopped blowing cool air. the tech came out and checked it and said the Freon was very low. He was unable to detect a leak and just topped it off with Freon. He stated it could last 3 months to 3 years. Still unsure of how the Freon leaked out. The tech then said if it leaks again, to make sure that they don't just top it off, it would need to be analyzed completely to determine where the leak is. Not sure WHY they did not pursue this NOW. The tech then wrote up the initial invoice so he could ensure that a price was on the order - since "Chris" will increase the price by $200-$300 if the tech does not put a price quote on the invoice before they leave the customer. This is very alarming/deceptive practice and makes us wonder how much we have overpaid in the past 20++ years as a customer. I called Chris regarding the AC problem an he immediately took the defensive and was rude throughout. We received an invoice this past Friday for $385. No itemization of work performed - parts, Freon used, etc..Another example of their lack of attention to detail and at a minimum disclosing to their customer an accurate detailed invoice. Buyer be Ware of this company - beyond expensive and very poor workmanship, follow up and if you make an appointment, make sure you double check that they even have it on their books.
Description of Work: came to get the a/c up an running. AC was blowing hot air. Tech checked it and the Freon was very low. They added Freon and replaced a couple small parts.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$385
Rosalind H.
07/2014
5.0
plumbing
 + -1 more
Our water bill went up 100, leading us to believe what we thought was a minor leak outside our house was the cause. Jazy-Frei had come out for a basement repair jobs and was beyond courteous, so we called them again. They came out that same day. They quickly assessed the problem and explained the screws on the pipe were not lined up properly and was causing the leak. Since we had them for an hour, they came in and checked our toilets, determining that the flappers in the toilet tanks needed to be replaced. They gave us an estimate, but they were honest and explained how to fix the problem ourselves for maybe 20 bucks instead of them doing it for 160. We appreciated the honesty. We would definitely call them again. Jason was especially polite, courteous, as well as professional.
Description of Work: Fixed leak on the outside pipe and checked out all 3 bathrooms. There approximately 30 minutes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Steven C.
07/2014
5.0
heating & air conditioning/hvac
 + -1 more
This company rocks! My AC went out on one of the hottest days this summer. I call Jayz to set up an appointment, anticipating a several day wait. They were working a job in Monument and amazingly found time to come to my house in Peyton that evening!! Jason the tech was very professional and courteous! He found the problem quickly and had the part to fix it on the spot! My AC was up and running that evening! The price for the work was very readable, they did not charge a trip fee and offered me a military discount! I wish more companies were this amazing!!! I know who to call in the future for my heating and AC issues!
Description of Work: My AC stopped working
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ulla M.
07/2014
5.0
heating & air conditioning/hvac
 + -1 more
The service worked out well. The tenants seem happy with the system.
Description of Work: They replaced an air conditioning unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,800
Janna H.
04/2013
5.0
heating & air conditioning/hvac
 + -1 more
They came, found the leak, and repaired it with no further issues.
Description of Work: HVAC work in attic.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Jazy Frei Plumbing & Heating
Thanks [Member name removed]! I love it when a plan comes together.
Jason U.
03/2013
5.0
plumbing
 + -1 more
Very happy with the troubleshooting and time taken to explain all the steps he performed.
Description of Work: My air conditioner was freezing up and not putting out cold air during last summer. Scott was punctual and extremely knowledgeable. He ran through more tests than i knew were possible for an air conditioner. He tried to to recharge the system and after several pressure tests it was determined that I had a kinked line from a bad install. Once again I can not stress enough how thorough of a job Scott did trouble shooting my A/C system. Much appreciated.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Ryan J.
03/2013
5.0
plumbing
 + -1 more
The water spigot on the front of my house was leaking. Water was coming out of the handle stem and was causing water damage (wood Rot on my the front porch deck. I called Jazy Frei Plumbing and they gave me an approximate price of $150. The plumber Jason,called and was able to come earlier than scheduled, so I had him come over. He went into the crawl space and cut the pipe. He pulled the pipe and spigot out from the front of the house. He said the old spigot was no longer up to code anyways. He installed a new spigot with an syphon valve on it that would prevent freezing. He also installed a ball valve in the crawl space, so I could shut off the water to the valve when I was going to be out of town. The whole process took about 35 minutes and the price was $150. Jason was very professional and did not make a mess. The new spigot works great and I do not have to worry about my crawl space flooding. I will use Jazy Frei Plumbing again.
Description of Work: Replaced external water spigot and added a new ball valve.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Sean B.
03/2013
5.0
plumbing
 + -1 more
They did a great job. they used quality parts and great service.
Description of Work: I have a rental and had a call over the weekend about a leak under the house. I called them and they had someone there the asap took care of the problems.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Kelly H.
01/2013
5.0
plumbing
 + -1 more
He was on time and inspected the home. My landlord was not willing to pay for the things needed done, so unfortunately we didn't have any farther work done.
Description of Work: Purchased a Big Deal for Drain Cleaning and Whole House Plumbing Inspection!
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79.95
Judy J.
07/2012
5.0
plumbing
 + -1 more
They have always been good, fair, thorough, and on time.
Description of Work: They are our plumber
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Eugene F.
05/2012
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
Their service was very good. The qualities that stand out in them are their promptness and work done. Their price was about the same as anybody would charge. I also use their services for heating and air conditioning.
Description of Work: Jazy Frei Plumbing & Heating Inc replaced my water line from the city water system. They had to dig up my old line and put in a new one.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Ryan J.
04/2012
5.0
drain cleaning
 + -1 more
I called Jazy Frei to inspect the sewer line on my rental property. I got Chris the owner on the phone and he explained the whole process. I scheduled the appointment and met the technician at the house. First a visual inspection was done with a sewer line camera. The tech let me watch the screen to see any blockages, sure enough there were roots partially blocking the line. The technician withdrew the camera and used a "warthog" tool that literally chewed up the roots and cleaned the line. After that was done, I got to see the line through the camera again and it looked clean inside, like a new pipe. The technician was very professional and was very patient with my questions. I will definitely be using them again for any plumbing issues.
Description of Work: Jazy Frei Plumbing inspected our sewer line and got rid of roots in the line with a special tool and a camera that showed before and after what the line looked like.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Leslie P.
04/2012
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
They were great. I had returned from a trip to no heat in my house. They came right away to check my furncace. I thought that perhaps the pilot light had gone out, but they found I had a clogged filter. He cleaned everything and it was fixed.
Description of Work: The heat in my house went off while I was away on a trip. I had a clogged filter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kathleen P.
10/2011
2.0
plumbing
 + -1 more
The tech took two minutes to inform us we needed a new water heater, and charged us $64.95. We asked about warrantee on the existing one. He, said he could not check because it was after 4:00pm. Said, probably not under warrantee and gave us an estimate of $1228. After he left, I went on the manufacturer website and found my water heater's warrantee was expired in less than 5 minutes. Thought the tech should had know this. Called around and got several estimates for the same work over $200 less.
Description of Work: Had leaking water heater. Called this company and they said they had an opening at 2:00 pm. Then they changed it to a two hour window between 2:00-4:00 pm and the tech would call. When they had NOT called by 4:00, I called them and they said the tech would be contacting me shortly. He called at 4:15 and arrived at 4:45pm...with NO apology for the delay.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$64.95
Brian H.
09/2011
2.0
plumbing
 + -1 more
My biggest complaint I have about this company isn't that the kid they sent took 2 hours to do a 15 minute job that leaked badly and then I was charged for him to come back the next day. The thing that really annoyed me was when I asked the guy doing the work if he was a licensed plumber he lied and said he was. When I asked one of the owners if he was he admitted he was only a plumber in training. So what is happening here is I was paying for a licensed plumber and getting far less. Had he not refunded me 65 dollars, I was seriously considering paying the 31 dollars to take him to small claims court.
Description of Work: I hired them to finish installing a bathroom sink for which I was having trouble lining up the drain pipe and the sink needed caulking.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$400
D K.
09/2011
1.0
plumbing, small appliance repair
 + 0 more
Like one of the other people that have posted here, we got the same guy. He wanted to sell us the whole water plant and sanitation department. He reaked of smoke, so bad that my family could smell it 3 hours later and after Lysol and a Scentsy candle. Very pushy, never really getting to the bottom line. Insulted everything about my water heater installation and how it wasn't inspected (it was, the sticker was on the side) and the water line that goes to the humidifier on our heater, the valves that are installed... Now tell me what this has to do with my water filter to the fridge. Did not like the guy. I won't say that I won't use this company, but because of him and the price to do a VERY simple job, I was immediately turned away. Regardless, if they can't guarantee me he won't be back, they will not be hired from our house.
Description of Work: This company was asked to come do an estimate on installing a water filter and water line to our new fridgerator.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Jazy Frei Plumbing & Heating
I really want to express my apologies for not seeing this review sooner. I would want anyone who sees this complaint to know that "selling" is not a standard business practice. We do suggest preventive maintenance and we do point out obvious problems that we encounter on any service call; not to "sell" more work but to alert the homeowner to a potential problem. You should never feel pressured into buying anything. We want to help you, not "sell" to you. Please don't hesitate to call me if something like this happens again.
Mark C.
09/2010
3.0
plumbing
 + -1 more
They did good work. We don't have a warm fuzzy with one of the workers. He is opinionated and wants to sell you stuff. He wants to go beyond what you want and sell you his grandmother if he could. Later we had some plumbing issues and that is why we did not hire them back. The price was competitive. We would look for somebody else before we would use them again.
Description of Work: We used Jazy Frei Plumbing & Heating to hook up the plumbing for our new kitchen sink when we did our kitchen remodel.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$300
Response from Jazy Frei Plumbing & Heating
First of all, I want to thank you for your report. I got a call from Angie's List today to let me know that you had responded. I'm new to how this all works and I appologize that I missed your comment. I did talk to the tech that was at your home and I think the issue is with the shut offs under the kitchen sink. You had done such a great job wtih your remodel and he didn't feel comfortable with your request to re-use the leaky shut offs under the kitchen cabinet. I have to agree with him on this point. I think I would have at least offered to replace the shut offs just for the peace of mind of having brand new shut offs in your brand new kitchen. No one wants a leak in their brand new kitchen. He did tell me he was able to tighten up the existing shut offs to stop them from leaking. Any time you have an issue with our service, please feel free to call us. I'd be glad to discuss it with you.
JEANNE H.
08/2010
5.0
plumbing
 + -1 more
It went well. Something was leaking under our toilet and it turned out to be the riser (the tube/pipe that runs down from the tank to the shut-off valve). The stop and riser were replaced. We then asked for a check of our Master bathroom and since there was evidence of a past leak, we had the same work done on this bathroom also. Gary was very professional and got the work done quickly. Since we had both toilets repaired, we received a discount on the price as well as a senior discount. I gave the company a B on price because we thought the fix was pricey, but then, maybe we don't know what plumbers charge these days. It was a job well done and we would hire this company again.
Description of Work: Toilet was leaking and we had it fixed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$290
Philip W.
05/2010
5.0
plumbing
 + -1 more
I called for a service appointment and got a next-morning appointment (it was not an emergency). The plumber called in advance to say he was on his way, and arrived at the appointed time. He inspected the problem and in addition to the requested valve replacement, recommended raising the anti-siphon device several inches higher to meet current code requirements. He inquired about eligibility for military and senior discounts, and provided a written estimate. Upon my approval, he did all the work in under an hour and charged exactly the amount of the estimate, offering to accept cash, check, or credit card. The work was done neatly and professionally and is entirely satisfactory.
Description of Work: Replaced a ball valve on an outdoor copper water supply line to the lawn irrigation system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$151
Jan P.
05/2009
5.0
plumbing
 + -1 more
The plumber was prompt, cheerful and courteous. He suggested checking to see if the water pressure reducing valve was operating properly before completely replacing the 2 outside faucets due to leaks; since it wasn't working at all, he replaced the valve. He also replaced the washing machine hot and cold water supply valves since they no longer shut off the water. All work was accomplished in a very professional manner and he did a fantastic job cleaning up.
Description of Work: Replaced washing machine hot and cold water supply valves, and replaced water pressure reducing valve.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$670
Jennifer B.
09/2008
5.0
plumbing
 + -1 more
They are very friendly and competent. They showed up on time. They stuck to their estimates. They really seemed to know what they were doing. They were extremely professional and cleaned up well after themselves.
Description of Work: Jazy Frei replaced a busted toilet and pipe that was leaking.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Heating and Air Conditioning,
Drain Cleaning,
Appliance Repair - Small,
Wells and Pumps,
Water Heaters
FAQ
Jazy Frei Plumbing & Heating is currently rated 4.5 overall out of 5.
Sunday: 8:00 AM - 6:00 PM
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Jazy Frei Plumbing & Heating accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Jazy Frei Plumbing & Heating does not offer free project estimates.
No, Jazy Frei Plumbing & Heating does not offer eco-friendly accreditations.
No, Jazy Frei Plumbing & Heating does not offer a senior discount.