Action Restoration & Cleaning

They ruined my expensive tribal Gabbeh rugs. These rugs use natural dyes, but I was assured that Action had experience with these types of rugs. Unfortunately, 2 out of 7 of the rugs that I had cleaned had the colors run to the point that the ivory areas are now orange and my expert in oriental rugs has deemed them a complete loss. The company has refunded the cleaning fee, but refuses to acknowledge or address the damaged rugs. It has been a very disappointing and frustrating experience. The pictures show color of rug before; a close up of the muddied colors and the front and back of the rug which is how to tell the true colors of a hand knotted rug: the front and back should be the same. The difference is striking!

Andrew was excellent and very informative. The stains are gone and the carpets look nice. Price was very reasonable and they fit me into their schedule fast!

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The company and its employees were outstanding.  They examined each area rug and gave me a thorough estimate of the condition of each one.  They offered me several cleaning options, and pick-up and delivery.  I took the rugs down to their location on Mulberry and had them delivered back to me.  The company followed up with me by phone a day after delivering the completed rugs to me, to make sure I was happy.  When I unrolled the rugs, they looked like new.  I plan to use them again to clean the wall-to-wall carpeting in my house, and a few more area rugs.

They did a good job. They had a discount thing going so they were quite reasonable. I've used a lot of other carpet cleaners and I thought they were better.

Cleaned two rooms plus walk in closet and bath. Arrived on time and did a good job.

I was very happy with them. They were very professional, did a great job, and I would use them again. They were on time as well.

It turned out well. We were moving out of our home. The guy was really helpful and measured everything to give a cost. The whole process went very smooth. He was very straight forward and friendly to work with. It was a really good experience overall.

Our upstairs neighbors left a faucet running all weekend while my husband and I were out of town. We came back to a mess in our son's room. We knew there was a problem as soon as we opened the door and smelled the mustiness. Luckily our neighbor was incredibly apologetic and helpful and called the Service Team of Professionals right away. His renter's insurance was covering the damage to our condo in which we are the owners. 
So the guys came out to evaluate the damage and found it to be pretty extensive as water travelled down the back wall (where our storage closet is) and into the ceiling as well. It soaked about a quarter of the carpet in the room. So a few hours later, John came by to extract the water from the carpets, tear out the ruined pad, set up fans and a hepa filter, and sprayed a pet/child friendly natural anti-microbial over the carpet and sub-floor. We later discovered that John is actually the franchise owner and came in to do the work himself as the rest of his crew was out cleaning carpets during the busiest moving week in Fort Collins on August first when many of the leases start and finish here in our college town.
After a few days and over the weekend if I recall, the carpet dried out and after the guys did a bunch of readings, they decided it was time to rip out the drywall and insulation and set up a de-humidifier. They helped me move out all the contents to either one side of the room which they taped off with plastic or into the hallway of our small condo. It took them all week to de-construct the room because they (Rich mainly) had to scrape all of the foam insulation out in order for the walls to completely dry out. This did not look fun at all, but Rich was super amazing, called every morning before he came over (even when I had to leave town for a while) and was prompt, cleaned up after the crew everyday, and tried to contain the disaster area of my son's room. Rich and the crew were also very mindful of being as quiet as possible during my son's naps as he was moved into the second bathroom during the whole ordeal. 
They set up a very cool heating and ventilation system which once the walls were opened up and the affected drywall and insulation was removed, they set up this crazy, gigantic, industrial heater with some fans that vented the hot air out. They also set up a dehumidifier with a drain hose leading to a drain in our utility closet. This system remained in place for about 4 days (over another weekend I think.) Readings were taken every day and charted on a spreadsheet which they showed me and valued the progress as the room finally began to fully dry out. 
Once the room was deconstructed and dried out, and we waited a few days for payments to be made either from the insurance or from our neighbor, I don't really know which, the construction could finally begin. They put up the drywall, mudded, textured, and painted. Then they had the carpet re-stretched, the trim put back and everything touched up and painted. They painted almost every wall in the room and even repainted the trim on the unaffected side. To say that Rich was thorough would be an understatement. He was so polite, professional, informative, and really good at his job execution. Give that guy a raise! 
Once all of the work was done, they cleaned the carpet and set the furniture in the room up on little foam blocks while the carpet completely dried. They left no trace and made the room beautiful again. In fact, they left it in better shape than they found it in which I really appreciated. 
Overall, the team was outstanding, constantly keeping me in the loop and always acting in a courteous and friendly manner. They were empathetic to our situation and really worked hard to be done as soon as possible. We originally thought it would only take two weeks for everything, but it did take about twice as long. This was just due to the extent of the damage and that Rich had to scrape away at a million layers of spray foam insulation. I would recommend hiring them in the future for any damage that occurs or for when we move out and need our carpets cleaned. These guys were great and a part of our daily lives for 4 weeks and I was a little sad when they left! Great job guys!

Instead of getting rid of stains on carpet, they seemed to somehow make them larger and all uniformly rectilinear. The larger discolored areas weren't obvious until several hours later when the carpet dried but I think I might be able to do a better job and would rather not let them have a chance of making it worse.