Pak Mail

I picked up the print from a FEDEX Store near my house in Arlington, VA on 8.11.17. The frame was destroyed. I called Pak Mail on 8.12.17 and they said they would file the claim with FEDEX. They asked me for pictures of the damage and a certified estimate to get it fixed. I sent Pak Mail 7 pictures and the estimate of $1,359.90 the same day. On 8.23.17 Pak mail sent me a message saying they should have a resolution in the next 5-7 days. On 9.5.17, I sent them a message asking for the status. On 9.12.17 Pak Mail said FEDEX reopened the claim and they then asked if I still had the damaged box. I didn’t have the box. They should have told me this back on 8.12.17 and not a month later. I called them back several times asking to get paid. They said they are waiting on FEDEX. I asked them to pay me themselves and for them to deal with FEDEX since they took the money from me to mail and insure the print in the first place. I called back again on 11.9.17 and they hung up the phone on me when I got upset about them continuing to say they are waiting for FEDEX. I called FEDEX a couple of weeks ago to get them involved. I finally received a check from Pak Mail on 11.30.17 for $1,160.44 to fix my picture that was damaged. However, the price to fix the picture was $1,359.98. I called FEDEX and spoke to the claims office and was told that they could not provide me the details on the claim because Pak Mail filed the claim. I was reluctant to call back Pak Mail because of the problems I had with them, but I didn’t have any choice. I called Pak Mail on 11.30.17 and asked why the check wasn’t for the $1,359.98. The gentleman told me that FEDEX limits the max amount for the picture frame to $1,000. Pak Mail NEVER told or provided me ANY information saying they limited the amount to $1,000. In addition, he said FEDEX didn’t think the necessary amount to fix the frame was $1,359.98. He didn’t have the details why and they have yet to send it to me. I asked why I then received a check for $1,160.44. He said the check included the price for the shipping. After I got off the phone, I reviewed my receipt and saw I paid $295.29 for the shipping, not $160.44. In addition, I paid $57.14 for $2,000 in insurance coverage. I should have only been charged $28.57 if that was the max I could ensure the picture for in the first place. In my opinion, this was like a “Bait and Switch”. I e-mailed this information back to Pak Mail on 11.30.17 and I haven’t heard back from them. I called FEDEX and spoke to claims again. She said FEDEX doesn’t pay out less than what’s provided as a proof for the cost to fix an item, but they wouldn’t pay more than the $1,000. I like to provide business to local companies. However, my mother passed away in July and I’m still dealing with this mess in December. I will never provide business to them or any other Pak Mail franchise again.