Doctor Fix-It

tim did a great--and fast--job. no problems at all. very pleased.

Barry did a complete and professional job with our water heater and plumbing inspection. He carefully explained some issues that need to be addressed, the cost and how best to proceed.

David was outstanding. Not only did he analyze, diagnose and correct our furnace issues, he explained each step in a manner that I could understand. Once he completed the repairs, he tested our system 3 times to make sure it was running properly before he left. Awesome...typically Dr. FixIt.

I've started regularly using Doctor Fix-It to perform our annual furnace and A/C tuneups. Just had them come out again this past Monday, and my technician Joel was awesome. He checked out everything, showed clear photos of what he did and explained everything in clear detail. There was absolutely no pressure to perform any unnecessary repairs, and they even have a great All Stars program that helps both you and a great charity. I highly recommend you consider using these guys to get your furnace and A/C tuneups performed.

Brent was excellent. He took extra effort to explain everything he did, including replacing the fan motor (which was under warranty) and why. These are my “go to” guys!!

Cristian did a bang up job. Dr. Fix It is always on time (sometime early!) and do a very thorough job. They've done a ton of work on our home, and they always do great work.

Eli, did a very thorough job in checking all of my plumbing and completing the flushing of my water heater. He also provided me with an estimate to install a water softener as well as fixing a couple of hose leaks under two sinks. Eli was very professional, knowledgeable and friendly. I use Dr. Fix It for all of my plumbing, Heating and AC needs. They're great!

Great service, professional and polite. Julian Estrada was my installer. Julian and his assistant worked until 10:30 pm to make sure the work was done so we would not be without heat or hot water thru the weekend. I'm very pleased with the work and the service that was done. They made sure my house was clean before they left. I would recommend them to anyone in the future and I would use them again. Ule Alfaro was my sales rep. and he made sure I was taken care of and he bent over backwards to make sure my demands were met and made me completely comfortable and insured me that they would take good care of me. Thank you Doctor Fix-It for doing a good job. God bless you.

It went great! Dave actually arrived ahead of schedule and zeroed in on the problem right away, as being tied to the cell phone App. There are actually 2 Mountain Time Zones. One for AZ and the other for the remainder of the Mountain Time Zone. During the DST time change Aprilaire automatically went to the AZ setting. Once it was changed in the App and saved, the problem was solved. It only took him a few minutes to correct the problem. Kudos!!

We had the pleasure of working with Marco and he was awesome! He explained in detail what was going on with our current unit and why we needed a new one. He was patient, kind, and very informative. We also worked with project management Eric who was also delightful to work with. 10/10 for both employees, thank you for fantastic costumer service!

Great. Jorge and Rubin were very professional and did everything to find the leak. I was very pleased with the service.

The technician Rodney explained everything that he was going to do. He answered all of my questions. Good service. Polite and professional.

Every service professional that has come to my house is great. Extremely knowledgeable and professional. Their prices are as good as they get for the excellent quality of service they provide. Love their membership program which is a money-saver and house-saver! Wouldn't call anyone else!

Ben was very professional and explained exactly what he was doing/seeing in our furnace. He told us our options and fixed the problem. Everyone I dealt with from making my appointment through getting our furnace fixed was kind and helpful.

Eli, took only 15 minutes to diagnose the problem and fix it. He was professional and courteous.

Very quickly, Much quicker than proposed on the estimate, less work needed than suggested on the estimate, all three Dr. Fixit workers were very professional, Appreciated it being done on Saturday for my tenant. I am waiting for a report of the work to keep in my files for this rental unit. Much appreciated!!!

Prompt and thorough. Gave options for how to fix based on pricing. Very professional.

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It went very well in all cases. We would highly recommend them. All of their technicians are professional and well trained. The approximate cost for all of the above services was approximately $15,000.00

You would think I would learn. Got a water heater replacement at the last minutes, it had been a while so I was not sure the price and trusted these people. Big mistakes, talking to friends and getting quotes, they charged me about 50% more than the going rate and what my friends paid for the same service. When I called for an explanation, they would not break out labor and the cost of materials, which should indicate what type of operation these guys are running. Seriously, who does not break out materials and labor, pretty shady. They tried to defend their high prices due to their warranties. Great thanks, and extra $700 for a 6 year warranty on a water heater last 15 years. And the furnace they tried to pressure me to replace 2 years ago, is working like a champ. My guess is there techs (who are really nice) are working on commission. But nice techs are not worth the 50% up charge. They failed the city inspection 2 times, awful experience

It turned out very well. I had called another outfit and the reason I called Dr Fix It because we get mailers with coupons from them., I got a coupon for the other outfit but they were not able to come out so I called Dr. Fix-it and they came out within an hour. I was very pleased with their speed of getting here. It was probably a Friday night, so it was after normal business hours. They did the job very well and very neatly. They didn't leave a mess at all. They cleaned up. I was very happy with them. The pricing was really good.

I was given one price if he had the part in his truck, and the other $101.00 dollars more if her had to go get the part. He found the part in his truck and he was done in 1/2 hour, which was great. Than when I saw the receipt on line, I was charged the higher price. I called the office and was told I had to talk to Joseph himself. I called him and he said he would have to contact the office to make the adjustment and they would get a hold of me. Surprise.... I never heard from anyone.

Arranged a 1-3pm appointment that was finally kept after 5:30pm Friday. I was told the controller board needed replacing and the part wasn't available so I should buy a new furnace. I sent him away. Went home and ordered said controller board on Amazon w expedited shipping. Left a message with DrFI's office about dissatisfaction, since controller board WAS available. They called back and apologized, said they'd have the board and meet me at the furnace on Monday at 9am. I asked them to be sure they'd have the part. Didn't hear from anyone Monday morning called them, their tech called me 9:15am and said "I don't know why they told you I could get the part. I can't. But I'll give you an estimate on a new furnace. F%$* that! Called my ex brother in law with an HVAC company, he came out, controller board was fine. Furnace needed a new gas valve. An hour later my furnace was up and running.

Unethical. THEY FLAT OUT LIED. Furnace problems are pretty urgent in the Winter. made a 1 - 3pm Friday appointment. Technician finally showed at 5:45pm -- and this is a house I'm moving into that takes 40 minutes to get to. After 10 minutes he told me he couldn't repair it; the part is unavailable. I called their office on Saturday to discuss the poor response and was told repeatedly that they COULD get the part from a warehouse and install Monday 8:30am. I began checking on the status at 8am Monday. Technician called back at 8:45 to reiterate the part is unavailable, but HE'D BE HAPPY TO COME ESTIMATE A NEW FURNACE. ***?! I asked several times on Saturday for reassurance that the part would definitely be available. In the meantime I had ordered the replacement part from Amazon -- so it is available somewhere -- but I cancelled that order when they SWORE/PROMISED the repair could be made on Monday. They unequivocally lied to me. This isn't a small issue for me. I have had to push out my move date twice now, my mail is already forwarded to a house I can't live in because the furnace is out. They are dirty, sleazy and unethical liars.

They installed the furnace for me and it looked good. The work they did was good. When I told people how much I paid for a new furnace and to have it installed they said you got rip off. That was way too much money for a furnace and installation. They promised a lot additional support and warranty. They call me once a year and they schedule someone to come out to do an inspection of the furnace and the rest of the house electrical and things like that. It comes with a hot water heater maintenance and flush. When they come out it seemed like they found problems with everything in my house and offered pretty quickly to repair and replace and fix everything that was pretty much exorbitant as the furnace was.