Applewood Plumbing Heating & Electric

This is the worst company to deal with. I have had this company out 6 times in the past 2 years to address a number of issues with a new boiler system that they installed. One the last visit they determined the issue was something that was outside of warranty and the estimate provided was over $1900. I did my due diligence and had another company come out to look at the issue and they promptly determined it was not what Applewood said was the issue, rather an issue that was directly tied to the new installation of the new system, (specifically the wiring and control board that was installed with the new boiler.) When I called to speak to a manager I was informed that I could not be transferred, but a ticket would be submitted and I would get a call back within 24 hours, (which is actually 3 business days because they define it as "24 business hours".) The call came a couple of days later while I was in a meeting and a phone number was left on my voicemail. I called this number back and got an unnamed voicemail box and left 2 messages, to finally get a call back this afternoon, (after calling into the mainline again.) The person that called was incredibly combative and rude from the start, (starting the call off that she left me a voicemail on Monday, but not acknowledging that I had since left 2 additional voicemails.) To say that this conversation was unproductive would be an understatement. I will acknowledge my tone was not completely upbeat, however my frustration should be understandable. I was interrupted numerous times and chastised about my tone. All I was looking for was to acknowledge the source of frustration and own a resolution. I got neither. So, here I am 2 weeks later with the exact same issue that I called originally on. This experience has only solidified the reputation I have heard of Applewood for years: poor workmanship, terrible customer service and main concern is selling work that is not needed. Needless to say: CALL ANY OTHER COMPANY FOR YOUR WORK

Dewey was VERY professional and was knowledgeable about the subject.

Booked a week before. They showed up late no call no email I had to call to ask If they were coming. Plummer took 15min to replace the pipes then 2hrs later there was 2” of water that leaked onto my brand new vanity. Called was given a time frame the next afternoon. Was told I had to wait 2 business days to speak to someone about their mistake and poor workmanship. Very frustrating as the dispatcher was very passive and clearly didn’t care about my home or the damage caused. Had to miss a flight to stay for them to return to fix their mistake. Then I’ll have to wait 2 days to deal with the damage to my brand new vanity.

Joe Walters was a gods sent to my home. He was personable, he explained my concerns, showed me how to accomplish things I could navigate.

I'll start by saying I've used Applewood in the past and have been happy with the work and customer service but after today I'm not sure how to feel. I had a plumber come out to replace a cracked PVB as I mistakenly didn't get all the water out after shutting off the sprinklers this year. I was quoted $1,938 or $1,445 if I joined their "Gold Service" club of which I am already a member of. Knowing that the price of the part to be replaced was $150 I was a bit shocked and asked for a breakdown of parts and labor. The answer I received was that they price based on the job, not based on parts and labor. Being involved in the service industry in the past I know how jobs are estimated and being refused any more details on how a price was reached confused me. When customer service called afterwards to ask how the job went (I did not pay for the repair and will find a more reputable company or fix it myself) I explained the same pricing concerns I had with them and again received the same answer. So all that said, I have made my decision to no longer use this company since I have been refused any more details on pricing. Since the company wishes to withhold this information I am left to assume that "pricing based on the job" equates to making it up on the spot. I will continue to assume that is the case until proven otherwise. For anyone reading this do as you wish when looking for a trustworthy heating and plumbing company, maybe their response to this review will change my mind but until then I this is where I stand.

This was my first experience using Applewood Plumbing, Heating and Electric. What out a doubt, I will be calling them for any of my needs for the house. The tech Applewood sent was VERY knowledgeable. He diagnosed the problem with my furnace within the first 5 minutes he was here.

Excellent service every step of the way!

We've been using Applewood for years. We are in the middle of a kitchen remodel from h*** and Applewood has come to our rescue twice.

Jacob ordered the parts that needed to be replaced and replaced them. Jacob is very knowledgeable of and explained all that needed to repaired. Jacob looked after the customer needs which I respect and he respect me the customer.

All went very well! Very polite and knowledgeable! Have always used Applewood and would recommend them for any of your needs.

John Jones the plumber technician is who I called back for his repeat work. He is very courteous, professional, and confident in his work. Examine the problem, gave me a written quote and performed the work and solved my problem. Placed covers over his shoes and asked if he needed to wear a mask since I had mine on and he politely did, with no problem. He represents Applewood Plumbing well.

Nathan was early and the service took less than an hour.

Jake was friendly, a good listener, and got the job done.

Overpriced service. They charged me $800 just to install a thermostat. I tried to return it and get my refund .I have tried to contact with customer service regarding the return refund policy but they never call me back to negotiate this issue because they don't want to give me my refund. I am very very dissatisfied and dissapointed with their service.

Tony S. was great! He was professional, on time, and friendly. The work he did was excellent and at a reasonable price! I would recommend him without reservation!

They were super responsive, explained everything well and got our cooler up and running quickly!

Great!!!! Always professional and prompt. Travis is awesome. Would hire again.

Tony was awesome! He squeezed me in at the end of his day, showed me how to turn the water off, gave me a quote, and fixed the problem all in the same evening. He was professional, empathetic, and generous with his time. He explained everything in detail & gave me recommendations. I’m very pleased and would absolutely use Applewood again.

Bruce was very knowledgable and fixed our issue quickly. He is now our plumber going forward!

Tony was excellent. He took time to detail different repair options and listened to my needs. He worked quickly and with attention to detail. Highly recommend!

They were kind of expensive but they were very, very nice, considerate, clean and experienced.

Expensive for an easy access repair

very well! the furnace is up and running!

Not only was it serviced, but they resolved an issue with the thermostat, replaced the filters

Very well. They are always very professional, thorough and may be the best in town.