COLORADO STONEWORKS LANDSCAPING

"I am sorry for your bad experience with our company. I would have hoped you would have brought up your concerns with us directly so we could have had an opportunity to fix our mistakes. We pride ourselves on providing excellent customer service, but no one is perfect and we obviously made some mistakes with you. Again, my apologies for the bad experience. If you would like to call me sometime to go over the issues it would be appreciated. The only way to improve is to learn from your mistakes. Thank you for your time. Take care- Anne"

"THANK YOU FOR YOUR COMMENTS. I WOULD HAVE HOPED YOU WOULD HAVE CONTACTED US DIRECTLY WITH THIS ISSUE SO WE COULD HAVE ADDRESSED YOUR CONCERNS IMMEDIATELY. MY EMPLOYEE CAME TO YOUR HOME AT 6:30 OR 7 P.M. AFTER YOU WERE NOT AVAILABLE DURING THE INITIAL SET APPOINTMENT TIME (I BELIEVE IT WAS FOUND OUT THE DOORBELL DIDN'T WORK SO YOU DIDN'T KNOW THEY HAD COME), BUT WE WORKED IT OUT FOR HIM TO RETURN LATER THE SAME DAY. WHEN HE ATTEMPTED TO RUN THROUGH THE SYSTEM, THE CLOCK WAS NOT WORKING AND HE RAN THROUGH EACH ZONE MANUALLY FROM THE VALVES AND CHECKED FOR COVERAGE AND BROKEN HEADS. THE BATTERIES IN A SPRINKLER CLOCK ARE MEANT FOR WHEN THE POWER GOES OUT SO THE CLOCK CAN STILL RETAIN THE PROGRAM AND WATER THE LAWN AS PROGRAMED. THERE MUST HAVE BEEN ANOTHER ISSUE CAUSING THE CLOCK TO NOT FUNCTION (PERHAPS THERE IS A SWITCH TO THAT OUTLET THAT WAS NOT ON OR THE OUTLET ITSELF IS BAD OR THE POWER CABLE FROM THE CLOCK ITSELF IS MALFUNCTIONING). IT IS PROTOCOL TO REPLACE THE BATTERY ON A CLOCK EACH YEAR WHEN TURNING ON THE SYSTEM, BUT IN THIS CASE THE BATTERIES WOULD NOT HAVE BEEN CHECKED RIGHT AWAY BECAUSE THE CLOCK WAS NOT WORKING VIA THE REGULAR POWER SOURCE. BEFORE INSTALLING A NEW CLOCK, WE USE A VOLTAGE METER TO CHECK THE OUTLETS FOR POWER. WE WOULD HAVE NEVER INSTALLED A NEW AUTOMATED CLOCK UNLESS IT IS NEEDED. OF COURSE THE CLOCK WORKED RIGHT AWAY WITH A NEW BATTERY BECAUSE IT HAD ACCESS TO POWER. I WOULD ADVISE YOU TO CHECK THE OUTLET WHERE THE CLOCK IS PLUGGED IN FOR FUNCTIONALITY. IT IS NOT MEANT TO RUN ON BATTERIES ENTIRELY. I DO APOLOGIZE FOR YOUR BAD EXPERIENCE WITH OUR COMPANY. IN THE FUTURE, PLEASE CONTACT ME DIRECTLY WITH ANY ISSUES OR CONCERNS AND WE WILL ADDRESS THEM APPROPRIATELY AND QUICKLY."