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ARTISAN WOODWORKS

1.0(
1
)

Cabinet Making, Finished Carpentry and Woodworking, Furniture - Custom Made

About us

3 EMPLOYEES. COST IS DETERMINED BY THE JOB. NO TRAVEL CHARGES. NO SERVICE FEES.

Business highlights

20 years of trusted experience

Services we offer

CUSTOM CABINETRY & FURNITURE, INTERIOR MILLWORK & DOORS

Accepted payment methods

Check

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Write a review
Showing 1-1 of 1 reviews
Bob C.
08/2008
1.0
custom cabinets
  + -1 more
Charlie is a very talented young man who either builds great cabinets or hires good people to build them. Most of our work was done by others he had hired, and the quality was great. However, cabinets paid for in December were not completely installed until the end of June. Charlie made a couple of serious mistakes, one in cabinet color and one in cabinet size. Both errors were corrected, but I was presented with large bills to pay for his mistake. Our overall experience was extremely poor customer service, lack of maturity, and surprise cost over runs. Coupled with never being on schedule or coming in on time, lack of customer appreciation, and overall poor attitude towards the customer, I could never recommend Artisan or Charlie Dunn to anyone. There are a lot of cabinet makers in Colorado Springs with just as much talent who appreciate their customers and treat them fairly and respectfully.
Description of Work: Custom cabinets for new home construction.
Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$50,000
Response from ARTISAN WOODWORKS
THE STATEMENTS MADE BY THE MEMBER IN THIS REPORT ARE FALSE OR GROSS EXAGGERATIONS AND MANIPULATIONS OF THE TRUTH. ALL SCHEDULING AND PRICING WAS NEGOTIATED WITH THE GENERAL CONTRACTOR BUILDING THE HOME AND NOT DIRECTLY WITH THE MEMBER HIMSELF. ANY INCREASES IN COSTS WERE FULLY DISCLOSED IN CHANGE-ORDERS SUBMITTED TO AND ACCEPTED BY THE GENERAL CONTRACTOR PRIOR TO ANY WORK BEING COMPLETED. BELOW, I HAVE RESPONDED TO EACH OF THE MEMBER’S CLAIMS IN HIS REPORT IN ORDER TO CLARIFY WHAT ACTUALLY TOOK PLACE IN EACH INSTANCE: THE CABINET COLOR WAS INITIALLY APPROVED BY THE MEMBER AND HIS WIFE, AND THIS CHOICE WAS WITNESSED BY THE GENERAL CONTRACTOR. THE MEMBER AND HIS WIFE CHANGED THEIR MINDS SEVERAL DAYS LATER AND REQUESTED THAT THE CABINET BE PAINTED A DIFFERENT COLOR. ARTISAN WOODWORKS REPAINTED THE CABINET ON-SITE AND SUBMITTED AN INVOICE TO THE GENERAL CONTRACTOR FOR THE ADDITIONAL LABOR AND MATERIAL COSTS. THE CABINET THAT WAS REPORTEDLY BUILT THE WRONG SIZE WAS BUILT TO THE EXACT SPECIFICATIONS AND DIMENSIONS OF A DRAWING PROVIDED TO ARTISAN WOODWORKS. AFTER THE CABINET WAS COMPLETED, THE MEMBER LEARNED THAT THE TELEVISION SET HE HAD PLANNED TO PURCHASE FOR THE CABINET WAS NO LONGER AVAILABLE. THE MEMBER CHOSE TO PURCHASE A DIFFERENT SIZE TELEVISION RATHER THAN ONE THAT WOULD FIT IN THE CABINET. THE MEMBER THEN REQUESTED THAT ARTISAN WOODWORKS RE-BUILD OR MODIFY THE CABINET, TO ACCOMMODATE THE LARGER TELEVISION HE HAD SELECTED, AT NO CHARGE. ARTISAN WOODWORKS NEGOTIATED WITH THE GENERAL CONTRACTOR TO MODIFY THE EXISTING CABINET AT A REDUCED HOURLY RATE. WITH REGARD TO THE MEMBER’S CLAIMS ABOUT WORK BEING PAID FOR IN DECEMBER AND NOT BEING COMPLETED UNTIL JUNE, ARTISAN WOODWORKS DID NOT RECEIVE FINAL PAYMENT FOR THIS JOB UNTIL ALL OF OUR WORK WAS COMPLETED. IN FACT, WE WERE NOT PAID FOR THE MAJORITY OF THE WORK COMPLETED ON THIS HOME UNTIL 5/10/08, SEVERAL MONTHS AFTER THE HOME WAS COMPLETED AND THE MEMBER AND HIS WIFE HAD MOVED INTO THEIR NEW HOME. WHILE IT IS TRUE THAT THE CABINETRY FOR THE MEMBER’S STUDY WAS NOT INSTALLED UNTIL JUNE, THIS WAS DUE TO SCHEDULING CONFLICTS WITH THE CONSTRUCTION OF CABINETRY FOR A HOME BEING BUILT FOR THE MEMBER’S SON. ARTISAN WOODWORKS COMMUNICATED THIS WITH BOTH THE GENERAL CONTRACTOR AND THE MEMBER AT THE INITIAL DESIGN MEETING REGARDING THIS CABINETRY IN OCTOBER OF 2007. WE WERE NOT PAID FOR THIS ADDITIONAL WORK UNTIL 7/18/08. IT IS IMPORTANT TO NOTE THAT ARTISAN WOODWORKS NEVER HAD A CONTRACT WITH THE MEMBER NOR DID WE EVER RECEIVE ANY PAYMENTS DIRECTLY FROM THE MEMBER. THE GENERAL CONTRACTOR BUILDING THE MEMBER’S HOME HIRED ARTISAN WOODWORKS, AND HAS CONTINUED TO HIRE OUR FIRM FOR ALL OF THEIR CONTINUING INTERIOR WOODWORKING NEEDS. I BELIEVE THAT THE REPORT POSTED BY THIS MEMBER IS AN UNFOUNDED ATTACK ON ARTISAN WOODWORKS. WE ALWAYS STRIVE TO TREAT OUR CUSTOMERS WITH RESPECT AND GRATITUDE, AND WE SINCERELY APPRECIATE OUR CLIENT’S DIRECT FEEDBACK. ADDITIONALLY, WE MAKE EVERY EFFORT TO ENSURE JOBS ARE COMPLETED ON TIME AND WE ALWAYS HONOR THE PRICES STATED ON OUR CONTRACTS. ANY ADDITIONAL COSTS ARE ALWAYS PRESENTED IN WRITING TO OUR CLIENTS, EITHER THE GENERAL CONTRACTOR OR THE HOMEOWNER, DEPENDING ON WHO WE HAVE THE CONTRACT WITH, AND APPROVED BEFORE ANY ADDITIONAL WORK IS DONE. ARTISAN WOODWORKS IS CURRENTLY SEEKING ACTION TO HAVE THIS FALSIFIED REPORT REMOVED FROM ANGIE’S LIST. IF YOU HAVE FURTHER QUESTIONS OR CONCERNS REGARDING THE STATEMENTS AND CLAIMS OF THIS REPORT, PLEASE FEEL FREE TO CONTACT ME DIRECTLY. SINCERELY, CHARLIE DUNN ARTSIAN WOODWORKS 719-494-9418 CHARLIE@ARTISANWW.COM

    Contact information

    2876 DELTA DR, Colorado Springs, CO 80910

    www.artisanww.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Cabinet Making,
    Finished Carpentry and Woodworking,
    Furniture - Custom Made

    FAQ

    ARTISAN WOODWORKS is currently rated 1 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    ARTISAN WOODWORKS accepts the following forms of payment: Check
    No, ARTISAN WOODWORKS does not offer free project estimates.
    No, ARTISAN WOODWORKS does not offer eco-friendly accreditations.
    No, ARTISAN WOODWORKS does not offer a senior discount.
    No, ARTISAN WOODWORKS does not offer emergency services.
    No, ARTISAN WOODWORKS does not offer warranties.
    ARTISAN WOODWORKS offers the following services: CUSTOM CABINETRY & FURNITURE, INTERIOR MILLWORK & DOORS

    Contact information

    2876 DELTA DR, Colorado Springs, CO 80910

    www.artisanww.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM