Alles Hardwood Flooring & Remodeling LLC

This is the customer's opinion of the experience with management of this company. The discussion began in November 2015 once we closed on the house. We had a verbal agreement to do 7 phases of remodeling which would transform an older home. Phase 1 began right after Thanksgiving and we were off to a good start. This coincided with the holiday slowdown for contractors so were were able to make good progress right away. We went back to our residence to pack and prepare to move across the country. We had agreement on the move in date of early December, which would include first 2 floors be ready to receive our home contents. Another words, painting, trim, flooring would be in and the basement would still be in progress. We drove to Colorado and had the moving van lines pull up to the house only to find that our contractor didn't inform us that the house was not ready at all. We couldn't take delivery and had to spend Christmas in a hotel. Christmas came and went costing us thousands of dollars in lodging. The shock came again when we realized that after the holidays the manager/owner booked multiple jobs over ours and started not showing up everyday. He would come tell us how he rescued his old pastor from church and corrected mistakes rather than showing up 5 days a week to finish our house that was in shambles. He would pull his guys from our home to work on multiple jobs. We were not waiting on materials or anything. This is my first point on bad time management by the owner. The following points continue to demonstrate how things went further downhill in my opinion. 1. Regularly brought his kids to our home (the job site) without permission. He had them work on our home to our dismay to install flooring and door hinges. At one point his son threw out window screens by mistake and he had to replace those. A few of the door hinges were installed backwards and one of the other workers had to correct it. As a customer, we are paying for professional skill not children to do this work. 2. Would call time after time and say "can't make it today" and therefore no progress would be made. I have picture after picture showing how they left rooms in our house with their materials and tools and wouldn't show up for days in order to finish another job. We were dropped to the bottom of the priorities to chase other work. Seems to me that a big lucrative job that paid in cash would be plenty of incentive to show up everyday. I have text messages on all of this by the way. 3. He claimed to be our general contractor but then never managed the rest of phase 1. He is NOT a real general contractor so don't fall for that title. I told him I paid for his skills and management. He apologized and said our project and I quote, "blew up". Really? How could you tell after being months late. We scheduled and managed all remaining contractors ourselves. I fired him for the remaining phases and began looking for other recommended contractors to finish the other rooms post Phase 1. 4. I had him sign a Punch-list checklist to show him the remaining work to be completed and get commitment that he would meet the dates he chose. Needless to say we didn't even get through a week before he missed every date. Lesson: When writing a contract, include dates for completion with a penalty fee for not meeting dates. Jason F Thank you for contacting Angie's List. How can we assist you today?19:41:25 Visitor how do I add a review for a company not listed on angie's list?19:42:00 Alles Hardwood Flooring & Remodeling LLC19:42:04 I need to post feedback but the website won't let me19:42:26 comes up with no reviews posted19:42:45 Jason F Alright Vanessa, we can do this two different ways. I can take the review through chat, or I can email you the form and you can email it back, whichever is better for you.19:43:05 Visitor let's chat, then do you post it?19:43:30 how does this work?19:43:42 I have pictures as well19:44:11 Jason F Yea, I just ask the same questions that the form asks. I will then copy and paste it to the review form.19:44:15 Visitor ok19:44:23 let's try but how do I give you pictures off of my cell?19:44:40 Jason F You could email them to me if you would like.19:44:53 Visitor ok, lets do the text part then I'll email you the pictures19:45:11 company is: Alles Hardwood Flooring & Remodeling LLC in colorado springs, co19:45:33 Jason F Ok, let me look up their address and phone number real quick.19:46:05 Visitor Please preface with the following words: "This is the customer's opinion of the experience with management of this company."19:46:45 address is: 716 W Bijou St Colorado Springs, CO.19:47:20 Phone: 719-216-560119:48:24 Jason F I am really impressed Vanessa, you are a lady quick on the details. I am amazed.19:48:46 were service preformed by the provider?19:49:11 Visitor thank you19:49:29 Jason F You are more than welcome19:49:45 Visitor what were the services performed?19:49:57 is that your question?19:50:03 Jason F Did this service provider do an work outside of an estimate or phone conversation?19:50:26 Visitor there was an invoice19:50:52 Jason F Ok, so work was preformed. When did they do the work?19:51:11 Visitor 11/30 - March19:51:29 Jason F Is that March 30th 2011?19:51:57 Visitor 11/30/2015 to March 2016,19:52:17 Jason F Oh ok,19:52:22 What did the provider do, what services did they preform?19:53:07 Visitor Extensive Home remodeling, new flooring19:53:44 Jason F Alright How did that go, what would you like to say about the provider?19:54:33 Ok, Vanessa, I know that you are typing out your review, but I am worried that the chat session will time out on you, because nothing has come through. Send what you have and we can still continue the review.20:01:00 Visitor The discussion began in November 2015 once we closed on the house. We had a verbal agreement to do 7 phases of remodeling which would transform an older home. Phase 1 began right after Thanksgiving and we were off to a good start. This coincided with the holiday slowdown for contractors so were were able to make good progress right away. We went back to our residence to pack and prepare to move across the country. We had agreement on the move in date of early December, which would include first 2 floors be ready to receive our home contents. Another words, painting, trim, flooring would be in and the basement would still be in progress. We drove to Colorado and had the moving van lines pull up to the house only to find that our contractor didn't inform us that the house was not ready at all. We couldn't take delivery and had to spend Christmas in a hotel. Christmas came and went costing us thousands of dollars in lodging. The shock came again when we realized that after the holidays the manager/owner booked20:04:44 multiple jobs over ours and started not showing up everyday. He would come tell us how he rescued his old pastor from church and corrected mistakes rather than showing up 5 days a week to finish our house that was in shambles. He would pull his guys from our home to work on multiple jobs. We were not waiting on materials or anything. This is my first point on bad time management by the owner.20:06:39 The following points continue to demonstrate how things went further downhill in my opinion.20:07:15 1. Regularly brought his kids to our home (the job site) without permission. He had them work on our home to our dismay to install flooring and door hinges. At one point his son threw out window screens by mistake and he had to replace those. A few of the door hinges were installed backwards and one of the other workers had to correct it.20:08:54 As a customer, we are paying for professional skill not children to do this work.20:09:25 2. Would call time after time and say "can't make it today" and therefore no progress would be made. I have picture after picture showing how they left rooms in our house with their materials and tools and wouldn't show up for days in order to finish another job. We were dropped to the bottom of the priorities to chase other work. Seems to me that a big lucrative job that paid in cash would be plenty of incentive to show up everyday.20:12:00 I have txt messages on all of this by the way.20:12:16 3. He claimed to be our general contractor but then never managed the rest of phase 1. He is NOT a real general contractor so don't fall for that title. I told him I paid for his skills and management. He apologized and said our project and I quote, "blew up". Really? How could you tell after being months late. We scheduled and managed all remaining contractors ourselves.20:15:29 I fired him for the remaining phases and began looking for other recommended contractors to finish the other rooms post Phase 1.20:16:17 4. I had him sign a Punch-list checklist to show him the remaining work to be completed and get commitment that he would meet the dates he chose. Needless to say we didn't even get through a week before he missed every date.20:20:25 Lesson: When writing a contract, include dates for completion with a penalty fee for not meeting dates.20:21:04 5. The business workshop where his workers should be finishing trim and painting was unavailable for business use because he had an old broken down truck in it for months. Therefore his worker used our garage with a brand new Sequoia in it and got our new car covered in sawdust from sanding. Additionally, painted staircase components and we had to leave our car outside for days. Does that seem right to you? Bad business practice in my opinion. There is 5 months of BS from this guy (Erick). I have pictures, text's, and recorded conversation where I read him the riot act, and we bought them breakfast, lunch, pizzas, waters, treated them well. 6. The biggest screw up and most expensive that we live with to this day is our new staircase doesn't match the new flooring at all.

He's very professional, very pleasant, does a great job.

My wife and I first met Erick in 2006 after he did some major remodeling work for us at another home. He helped refinish the original hardwood in most of the home (1962 raised rancher), installed Philadelphia travertine in the kitchen in a stunning, custom mosaic pattern, and completely remodeled two bathrooms to include loads of custom travertine/tile work and installation of a jetted tub. Fast forward to 2012 and nothing has changed since 2006 ... Erick's (and his talented staff's) work is nothing short of phenomenal. We have hired a number of professionals to complete various home projects since we moved to Colorado Springs. However, none are as talented/skilled in their craft as Erick and his brothers/staff (to include JP, Alex, Jamie, Dave, and Jesse). The quality of their craftsmanship, attention to detail, work ethic, values, competitive pricing, and customer service are truly extraordinary. We couldn't be more pleased with the outcome of all the work Erick and his brothers/staff have performed for us over the years. The hardwood looks amazing in both homes and we still get comments today from people that are floored by the Philadelphia travertine Erick installed in our kitchen in 2006. We honestly cannot think of ANY other hardwood/remodeling professional that we would want to work with in the future. Erick and all the staff at Alles Hardwood Flooring & Remodeling have earned our utmost trust and respect. Highly (and we mean highly) recommended!!!

Absolutely pleased with the price, service and quality of work. Jamie and Jessie installed this floor for Erick and they can take pride in their craftsmanship. Pre-finished wood is not so forgiving during installation but they made it look easy. Erick is easy to work with and is always available by phone. What I also liked was that he didn't pad the price of his materials to make a profit. Based on this job, I have contracted Alles to install tile in my master bathroom, Jack and Jill bath and laundry room.