Cooper Heating, Cooling, Plumbing & Electric

Description of Work: Checked the AC and also installed a safety device, and showed me how to check it.

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Description of Work: They performed a furnace safety inspection on our Trane furnace. I believe we’ve used them since. It went fine.

Description of Work: I purchased a Big Deal for them to clean my home's air ducts.

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Description of Work: I used Cooper Heating and Cooling to repair my water heater.

Description of Work: They cancelled my first appt. because they were over booked. When they did the work on another date it was fine.

Description of Work: Cooper was asked to repair an air conditioner at a rental property that was cycling on and off too much. Rather than fix the issue, the technician claimed that this "was the worst installation that he had ever seen and would not work for our home." He added that in the process of evaluating the a/c he noticed that our furnace was faulty and "unsafe". He stated that, "Especially if you have renters in here you need to replace the furnace." On the recommendation section of the form he wrote, "Replace the furnace and A/C with a new system." I was not at the property when the technician was there so he called me on the phone. Within minutes, it was clear to me that he was just trying to sell a new system. I told him that we had lived in the home for several years and that this was a new problem but he was unwavering in his assessment that we needed an entirely new system. He charged us $169 for his "assessment." I called for a second opinion by a highly regarded heating and air company. He fully inspected the furnace and stated that it was in good working order and added some amount of Freon (I don't recall how much) to the A/C. He also indicated that our renters who were new to the area, had closed the downstairs vents in order to try to keep the upstairs cooler and in so doing had frozen up the system. That was it. Fixed. Cooper's attempt to make a quick buck cost them my business for ever.

Description of Work: inspected and certified my furnace

Description of Work: Cooper Heating came to my home in March to estimate a job. I did not hear back from them and called a couple of weeks later. The gentleman who answered the phone said the estimator would get right back with me but I never heard another word from them.

Description of Work: They changed out five sockets for a GFI.

Description of Work: Installed whole house surge protector per Angie's List Big Deal offer.

Description of Work: I purchased a Big Deal for air duct cleaning. They did a great job!

Description of Work: Showed up on time did good work

Description of Work: Cooper performed an inspection on our furnace.

Description of Work: They checked to see if all of my outlets were operable.

Description of Work: Air duct cleaning

Description of Work: Kermit called ahead and arrived on time. Performed maintenance and troubleshooting.

Description of Work: I wrote a negative review on October 6th giving Cooper Heating and Cooling an overall rating of "F". I wish to follow up on that review.After reading my review, I received a call from Paul Kiper. Paul expressed his apologies for my initial experience with Cooper Heating and Cooling. He explained that due to the overwhelming response from Angie's list as well as their work schedule (commitments) several of the coupons pre-purchased through Angie's List were being subcontracted out to Duct Works. Unfortunately, I got lost in the transition. Paul stated customer service and satisfaction is paramount (my word) to Cooper and offered a resolution that I personally considered more than fair and very generous. Cooper refunded my pre-purchased service fee and subcontracted Duct Works to clean my air ducts at Cooper's expense. Duct Works contacted me right away and set up an appointment (October 20th) to perform the service. Duct Works also believes in great customer service and demonstrated that philosophy. I was very pleased with their response and Anthony the service technician did an excellent job.I can honestly say I have never received this type of customer care or responsiveness by a company. Anyone wanting to be respected and treated as if you were their only customer and your satisfaction mattered, should really consider using Cooper Heating and Cooling.Thanks again, Paul. I really appreciate all you did to make me a life long customer of Cooper Heating and Cooling.

Description of Work: air duct cleaning

Description of Work: They changed out multiple outlets in my home for electrical safety. They seemed quite concerned about quality and the price was really great, as it was an Angie's coupon. Thanks for great work!

Description of Work: UPDATE - Cooper Heating tried to contact me by phone after asking Angie's List for my money back. Upon being unable to conact me, they sent a letter of explanation and apology with my refund, gift card and an offer to perform service for free after their seasonal rush. Their explanation and apology seemed heartfelt and reasonable. These things happen in life and I personally judge a company by their response when things go wrong. I still can't comment on the quality of work but I feel pretty good they will make things right if I am not satified in any way when I do use them down the road. I purchased the Angie's list The Big Deal from this company. First time I called they told me they no longer perform air duct cleaning. I notified Angie's List. They called me back and said they spoke to Cooper Heating and Cooper Heating told them they would go ahead and perform the duct cleaning service. I called and left 2 messages for the contact listed on th Big Deal coupon. I started this process over 2 months ago and I still haven't been able to get the work completed.

Description of Work: I used Cooper Heating previously and was pleased with their service, so I contacted them again. They were unable to schedule me for over a week. When the day of the service arrived, they called to cancel the appointment, saying that they could reschedule one week later. When I called to confirm, they advised me that they could no longer honor that appointment and it would again be over a week before they could reschedule. I decided to go with another company at that point.