PROPERTY DOCTORS

unknown

Our house was flooded during the Sept 12-14 flood. The road is heavily damaged but passable with arrangements through CDOT. They allow access to our house, twice a day, during a specific time. We informed the company of this fact and set up an appointment for one of these odd times. The 1st appointment was a no-show. "We didn't have you in the schedule. Did we quote you a price? We would have you in the calendar if we agreed on a price" "Yes, we agreed on a price. A price of $2000 to come to our house for an hour and a half to begin cleaning" They reassured us that they would be able to remove all of the interior carpet and begin cleaning in an hour and a half. This is when I became skeptical. The appointment was rescheduled for the next week... The 2nd appointment was cancelled when I called to confirm (it was scheduled for that evening and I didn't want to sit in my car for another hour waiting). I was told that they had "spoken to the CEO of the company and it was decided that no vans would head up the road while there are restrictions on the road". I tried to explain that the arrangements had been settled and that we knew what we were doing. Other contractors have joined us--plumbers, home inspectors, HVAC, you name it... I guess these are my two biggest complaints: 1) we have been following the rules and only have contractors up at the house during the allotted time. The construction crew LOVES us because we actually follow the rules. Any concern of Property Doctor's "CEO" could have been alleviated with a personal phone call 2) we could have been told about this cancellation MUCH earlier. It shouldn't have required MY phone call. We could have rescheduled with someone else right away; instead we had to wait ANOTHER WEEK. In retrospect, I am ok with all of this. I was very skeptical that they could have accomplished all of the things that she had claimed on the phone anyways.

orend fOur experience with Property Doctors was absolutely awful. We had widespread flooding in Boulder this month. We called twelve flood remediation places; Property Doctors was the first one to show up. Perhaps others knew somehow to stay away? Anyway, we had three inches of water in our partially finished/partially unfinished basement, and our insurance company said, "Take care of it, do what you need to do" so we hired them. They wrote up an estimate that seemed quite expensive, and wanted half upfront. I went over the items on the estimate one by one. They seemed high, but I had them explained to me. We paid. The quote for the water removal portion of the bill was based on square footage. Property Doctors worked less than two hours, then said, "we're not making headway; we're leaving." They left. By the next day, the water in the basement had receded. It was very humid down there, but there was no standing water. The guys came back to start the next phase of the work, and said they'd only charge me half of the water removal cost, since they'd only worked briefly. They pulled out the carpet and the pad, and set up the fans and dehumidifiers. Lots of fans and lots of dehumidifiers. I guess that would be good, except that they had so many that breakers kept tripping, so quite often only some of them would be working. I noticed one of the fans wasn't working, and I also noticed on several occasions that the dehumidifiers would purge back onto the floor, rather than into the pipe leading out. In other words, it was taking humidity out of the air, and then spewing the water right back onto the concrete floor where it would evaporate again. The pipe that the water should have been flowing out of had come disconnected. You could tell how it was "supposed" to go because they had used tape to try to tape the plastic pipe into the side of the dehumidifier. So, they let the machines run for several days and came back to ask me for more money. They always came in the evening, when the office was closed, so I couldn't verify any of the statements they made. I paid another $2030 for several days more of the dehumidifiers and fans when they said the humidity was still high on one wall. When it came time to pay the final bill, they tried to charge me for work not performed. They didn't remove the linoleum. It was on the bill. They didn't remove the baseboard. It was on the bill. They said they'd only do a partial charge for the water removal, but the full amount was on the bill for that- $2022.00. When I called to get the matter corrected (and I asked politely) the woman at the office cursed me, didn't listen to me, said I was ungrateful, said I had to pay the whole bill no matter what, and hung up on me. In the end, after several phone conversations, they said they'd remove the charges for the baseboard and linoleum (this only knocked off $190 off of the over-$9000 bill. Presumably, they did this because I could prove that this service was not performed. The rest is still left on the bill. In the beginning, they said they would have a dumpster for debris removal (which we were billed $125 for), and that we could use that to put our ruined stuff from the basement in there- not a ton of stuff, but a bit too much for our household garbage. Another lie, we never saw the dumpster. They did away with the carpet and pad, but didn't mention anything about our stuff. When we questioned them on the non-functioning dehumidifier units, they said that WE must have caused the trouble. Excuse me? It's our fault that your technicians can't properly install the equipment so that it works. And yet, we have no documentation, so this we also have to pay for. Stay away from Property Doctors. Stay VERY far away from Property Doctors.

I wasn’t that impressed with them. They called me right back and gave me an estimate over the phone without looking at it and told me it was going to be at least $400-$500

They came in and did a good job on the cleanup of the sewage.

They would start and stop and then not come out until I called again, and then they may have had the wrong parts.

ex

They have done an exceptional Job! They had great crews, very punctual, and great follow through.

They did a great job. They were prompt, they said they would be here in an hour and they were right on time.