Reliable Roofing

He came - did good work

Hank explained in detail what was going to be done. Kept us up to date via text message and calls. Great guy!

They did very good job with the roof, but they damaged my heater, I had to pay another company to fix what they damaged, they did not cover what they supposed to cover.

Very professional yet warm and friendly, Hank the project manager communicated very well.

Called for a simple leak repair in my dining room. Company led me to believe I had to replace half my flat roof right away, in between rainstorms, in order to fix it. Had me waive my right to cancel as they said it was an emergency. Later I learned the price they quoted me (14.5K for approximately 600 sq ft) was twice that of other companies. My entire house is only 1780 sq ft. (A side note - my boyfriend found multiple baseballs that were clogging the gutters, which was likely the reason for the initial leak, so their inspection to determine the leak was superficial). After they demo'd my roof, they tried to extort me for another 10K insisting to expand the job by replacing some plywood and to add two rafters. The "foreman," without my permission, also started pulling shingles off my pitched roof, which wasn't part of the original job, exposing my pitched roof to the elements in certain areas, compromising the integrity of the roof and telling me I needed to replace the pitched part of my roof as well. They proceeded to quote me a total of $65K and then "reduced" it to $55K and pressured me make a decision quickly or they may not be able to get the work done before the rain. I have since been told by a reputable company that a house of my size costs about 12K to re-roof in its entirety and I was also told by a roofer that the pitched roof was not in need of replacement. After realizing I was being taken advantage of, I asked Reliable to cancel the original contract for 14.5K. They kept pressuring me to continue with the job but I asked them to tarp it instead so I could get through the coming rainstorm because I couldn't make a 24.5K+ decision so quickly. After trying to get $5K for four hours of demo and two hours of tarping, they finally agreed to $2K total but only after I got my father involved to help me with the negotiation. They also said they would tarp with two layers of plastic, which they did not. The past 24 hours, my boyfriend and I have been up on the roof sweeping away water, soaking up puddles with towels, and fixing holes in the plastic (they only did one layer of tarp and there were micro-holes everywhere). I now have multiple leaks in multiple rooms, including on my child's bed where he was sleeping. These unethical people tried to extort me for completely unreasonable sums of money each step of the way, pressured me into a job that should have been done after the rainy season (if it needed to be done at all), put my house at risk, and put our lives at risk going up and down ladders in the rain in the middle of the night.

Our project manager, Serge, was great to work with. Every detail of the job was provided and explained, along with documents of contractor's license, worker's comp., insurance, etc. Serge was always available and worked our meetings around my work schedule. The work was begun quickly, progressed steadily, and completed quickly. When I wasn't satisfied with a cosmetic detail Serge had the crew return and correct it. I really appreciated his courtesy and friendliness. A major project like this is always stressful for the home owner, but Serge made it easier to deal with. Can only give 3 stars for value as I have nothing to compare.

We paid $29,000 for a 2000sqft roof. They'll super low ball the bid. After the roof is completely stripped, they'll as ask for another 10 grand for floorboards. Kinda surprising that the guy who did the first inspection (who was close to falling through the roof) didn't include that in the first bid. It's a complete con. Judging by other reviews, I'm not alone. Go with someone else, and get them under contract so they can't crew you like they did me.

We unfortunately had an awful experience with Reliable Roofing. After being very professional with the estimate, they offered us a nice discount (we did not ask for it), but upon finishing the demo, they demanded an additional (to the agreed upon price) $10K to finish. They then requested $8K when we refused and tried to get out of the contract. BEWARE THIS COMPANY THEY ARE GOUGERS!!!

N/A

Good service. Quick, clean, of all the work I’ve had done around my house, and I have had a lot their the only company I can praise.

Although they corrected problems, we needed to point out problems to them. They were not proactive in correcting issues. - wrong roofing material brought to site, tiles not properly placed on roof, and excessive debris in the garage. I documented the issues and emailed the supervisor. The quality of work would have been 2 stars if they had not corrected the problem. They were very good at returning my calls quickly when I had a problem. There are 2 stars with the overall experience because they were unpredictable with showing up and the multiple phone calls that I had to make to correct the problems.

Timely response and work, only bad thing was trash left after work was done.

Quality was excellent. Service was good, always on time and cleaned up everything after the job was completed. Pricing was higher than originally quoted due to more damage than anticipated.

The work quality was excellent..clean up was extraordinary..

They performed.

Make sure that you get enough pictures of the whole process. Especially if you have your decking removed. Reliable Roofing does work fast and I appreciate that they do not leave your roof, without decking, exposed. It's not often you get to see the condition under your roof. Besides, it is good to have for your records.

Reps were friendly and knowledgeable but didn’t communicate well with us on the project status and what was done. But they did a quality job at a great value.

Project not yet completed

Reasonable pricing, completed the work very fast, very fast response whenever I called. They treat you well, they want to build a long term relationship.

After looking at a bunch of options on Home Advisor, Sam and Art from Reliable were quick to get here and give us a great quote for the work. They were able to start right away. Sam and Art and their team were fun, courteous and professional and the work was great. And it was completed ahead of schedule. I highly recommend Reliable Roofing. Much thanks to Sam and Art for the great work and attention to detail.

We were very impressed with everyone we worked with from Reliable Roofing. Art & Mike were very knowledgeable, easy to work with, followed up when they said they would, and both Art & Mike and crew showed up on time as schedule. Their work ethic is outstanding and kept us informed of any potential issues with solutions.

Great customer service.

If the job is all you care about, then I am very pleased-at least until the first major rainstorm arrives and we test the actual work! The salesperson, Artin, was great and worked within my budget! He was also the project manager, I would have liked to see more of him as many things agreed on fell through the cracks! All was remedied, but a bit frustrating. Communication was the biggest problem, too many no shows, no calls and late arrival from the crew. This made the job extended by several days. All in all the the work was completed, but it should have been a smoother project!

Our 5-stars project manager, Sam, was very thorough and informed us what would take place each day in regards to installing new shingles on our roof. The crew was efficient and cleaned up the work area before they left for the day. Sam made sure the daily goal and deadline for the roofing project was met. We were impressed that it only took 2.5 days to complete our project considering that we had more than several old layers of shingles to be removed. Our roof now looks better than our house. Too bad they don’t paint homes.