Reliable Roofing

Unable to repair my flat roof twice. After the second attempt, I reached out to find a resolution and they made things difficult. Had to reach out to HomeAdvisor to help with the resolution.

Project managers did not return my phone calls some times or else they did not get back to me quickly after telling me "Ill call you RIGHT back". Porta potie promised but was not delivered. Inaccurate information regarding as to when the building inspector would show up for the final insp. New roof does look good.

Reliable Roofing is owned by a. Employees, Narek G., and Serg Z. came out to my house because I had a roof leak. They gave me a price to repair part of my roof. It was a Sunday and I was grateful they came out on Sunday. I signed a contract because they promised to start the repair on Wednesday and have it completed by Friday. On Wednesday they sent a couple of guys who removed some of my tiles and left. I didn't hear from anyone all day. I finally called Narek, who advised me that the work was more involved than he initially quoted and more than doubled the price. I was desperate and agreed. Narek said he would apply for a permit that day. The following day they once again sent a couple of guys. They partially demolished the roof and placed a tarp. They also left a lot of trash throughout my property and took the tarp that I had placed on the roof. I asked Narek about the tarp and he said it was on the side of the house. That was a complete lie because I have Ring and they were on camera folding it and putting in their truck. For the next several days I asked Narek when they were going to begin work on my roof. He gave me the runaround and never did apply for the permit. I finally canceled the contract. Reliable Roofing charged me $2,500.00 for demolition. All they did was make a big mess and tarp the roof. I retained a new roofer, who told me I needed my entire roof replaced and that the prior roofer should never have removed the tiles if they were not ready to work on the roof. My new roofer did an excellent, efficient, timely job replacing my entire roof for substantially less money than Reliable Roofing was charging to replace half my roof. Stay away from this company. I got them through Home Advisor and will not be relying on Home Advisor in the future.

During the assessment and quoting process the company failed to show up for at least two separate appointments without prior notice. After the first missed appointment numerous phone calls had to be made to get the second appointment scheduled only to have no one show up. It was very difficult to even get called back reliably. Therefore, I did not end up hiring them.

Very experienced, knowledgeable, professionals, and enjoyable. They know their work and enjoy it. Great problem solvers. I recommend them to anyone. Very nice to the customers. When I get more work done I will have them do it.

Terrible, terrible job, please do not hire them. My roof is leaking worse than before they finished the job. Also tried to change our signed contract from. $7000.- job to a $35,000.- job, after they had started and pulled the existing partial roof off, then threatened me with a demolition charge if I did not convert to the higher estimate.

I will recommend changing the name to"unreliable" because after getting a deposit they disappeared, leaving us to help ourselves with a leaking roof. The grate of their attitude is an F.

Very nice, clean and punctual workers. Explained everything they did.

My entire experience was very pleasant! Sunny came out for estimate and followed through on the repair step by step including the temporary tarps necessary for the rain that came just after the estimate. Thank you!

I hired Reliable Roofing because they promised job would be completed within a certain time period. They underbid the job and when they demolished, they more than doubled. I hired someone else to take over who did the job for much less than Reliable. This company is a con and should not be recommended by Home Advisors.

I am very appreciative that Reliable Roofing took great care in maintaining my home dry during heavy rainstorms while they were re-roofing my home. The roof is beautiful. Kabo Y. was very good on checking on the work, very detailed, and patiently answered all my questions.

they fixed as leak in our tile roof. you can not tell it was repaired .They did a very good job.

both project managers were terrific. kabo and David J

The sales team was friendly and professional. The work crew for demolition was not professional. They left a mess in our garage that took hours to clean up afterward. The installation crew was hardworking but left without any word. I didn't know the job was complete till hours later. Cost was way high. for 500 Sq Ft. I paid over 8K!

Good work, done quickly!

i think this job was a little to expensive for a home's roof as small as mine. My girlfriend only paid 10,000 for her roof. But they were nice to me. and i really did'nt have the money. So, they financed me. still high.

During the beginning of this year's rain storms, our roof started leaking, with the water exiting right over our bed. The roof is covered by "antique" clay tiles (the house was built in 1920) and solar panels. The first roofing company I called clearly did not want to deal with panels (saying "leaks are always around the panel brackets" and refusing to inspect further, even after I explained that a thorough examination had already ruled out the panels as the problem). Fortunately, I was then referred to Reliable Roofing. They also conducted a thorough inspection, crawling up into our very shallow attic space and showing me, through photos, that the water was coming in at the roof ridgeline, well above the solar panels. Due to interruption by further rain storms it took them a couple of weeks to complete the repair and replacement (of about 750 feet of roof), but we suffered not a single leak during this period due to the quality of their temporary waterproofing. The work was completed to our complete satisfaction and was immediately tested by the "atmospheric river" that dumped a season's worth of rain on the roof in four days. Again, no leaks. I found Reliable's representative Greg very knowledgeable, cooperative and responsible. They've earned their company's name. I heartily recommend the company.

It is taking us a long time to get our permit. Job has been completed a week and we still don't have it. The roof looks amazing and the guys were really professional. One thing that annoyed us is they didn't remove all the trash like they were supposed to. The side yard looked like a cyclone had dropped a ton of litter on it. We ended up picking it all up ourselves before the rain came again.

My experience with Reliable was a very good one very friendly people and hard working men

Work was completed very quickly. Workers were on time each day. The cleanup could have been better I m still finding nails in the grass. I would suggest that when work is finished for the day that theywould come and let me know they were leaving. Overall very satisfied roof looks nice. Still waiting for final inspection and no one has contacted me about picking up the payment. And I have a few questions but my project manager hasn t contacted me or responded to my email

Excellent work considering the rains.

Our situation was direr than previously thought. Not only we had to replace the roof of our apartment complex, but we also had to replace the decking and other things as well. Fortunately, Art, Narek, and Berg worked with us in getting everything done from start to finish, and everything was completed right before the first major rainstorm of this year. So far, we have received no reports of leaks which has provided us with peace of mind. In addition, we received a 50-year warranty which is great. There is one more thing I would like to mention; due to the number of minor accidents which resulted in more drama than desired, I gave a 4.5 rating instead of 5. They did resolve those minor accidents in a timely fashion which is why I gave a 4.5 rating instead of 4.

The overall experience was excellent. Project manager was there to answer any questions we had. The roof had to be completely removed and rafters repaired. Extra team was sent out to speed up the job. The roofing crew was very professional and worked very hard to get the roof sealed up as they were against incoming rain storms. After resetting the tile the roof looks just like new. Very pleased indeed. The crew always showed up on time each day they worked on the job.

Stay away they put more emphasis on selling not advising, to many problems with the company.