Reliable Roofing

Professional and reliable

Terrible customer service and rude!

Always on time and would leave the property spotless like they were never there.

Kabo was informative, courteous and reliable.

It took two weeks to complete this job, otherwise, they did great work!

Way over priced for leaks!

What I couldn't figure out is why Reliance Roofing sent (2) Project Managers Advisors to inspect my job and determine estimates, repair strategies, and overall costs and time involved. They spent two hours with me drinking coffee-which I offered and we proceeded to talk about the project, and as well, get to know each other . Business is done by developing trust in a relationship and those expectations run high in most when hiring a complete stranger to work on your personal investment.. After agreeing to do business with them, I signed a contract with a starting of March 9th and a closing date of April 3rd. Sounded fantasstic. I gave them a deposit to guarantee the work and honor the contract. The Project Managers stated that they wanted to start the job on March 8th and no later than March 9th. My wife and I cleared out the work areas and took a day off from work. They never showed up. They didn't call, text, email or communicate whatsoever. As a matter of fact...I NEVER heard from Reliance Roofing until I called them on April 4th to ask them for my deposit back, and I also inquired why no one bothered to fulfill their contract? I asked them why they didn't honor their end of the deal. The response came from the Accounting Department stating "...guess they ran into a scheduling issue..." After waiting for (1) month...this was not the type of response I expected to receive . It wasn't professional, demonstrated a lack of respect for their client, and demonstrated a lack of responsibility To further illustrate what had transpired....I hired another company and they fixed the repair the same day and it wasn't even close to the same area Reliance Roofing wsa going to work on. I would strongly recommend that you keep your guard up with Reliance Roofing. It's unfortunate I had to write a negative review....as most reviews were extremely positive .....which I why I hired them in the first place. They completed misrepresented themselves and I wouldn't recommend them to anyone that is concerned on making sure that their peroneal investment is in good hands.

Excellent jab good people

Sam was great. Came over to inspect and give me a quote. Worked with me on financing. Scheduled the roofing project within a few days. Frank who did the job was very meticulous and hard worker. Great job.

They work with you to get financings, their very flexible

They came over for an inspection/estimate in a timely manner even they were busy with many other roofing projects during the recent rain storms.They made all the necessary repairs in a very timely manner. Greatly appreciated. Did a good job cleaning up afterwards. Appears to be a very professional organization.

I went with Reliable largely for the glowing reviews and professionalism displayed by the men who came to give me an estimate. The reviews must have been written by employees, because once my signature was on the contract, the project became a nightmare. The Project Manager never came to the project, although he was available by phone. Unfortunately, he always had to research any question, and never got back to me with an answer. If he said the crew would be out the next day, they did not show up, if he said they would be working on Saturday, they showed up the following Tuesday. No one spoke coherent English. I begged for weeks to have the building supplies and mountain of paper and plastic trash removed from my front yard before the winds distributed it throughout the neighborhood and my HOA issued a fine. They finally took the waste, but I still have all the building materials, although they did at least pile it in the side yard. Home Advisor gave a price range of a high end of around $30,000. My estimate was around $36,000. Once the roof had been torn open, it jumped to $53,000. Save your money, time, nerves, and patience and keep looking for a more reliable company than the Not So Reliable roofers.

Excellent job so far Has not rained yet Knowledgeable professional and understanding and kind

The customer service from Reliable Roofing was outstanding. When I first scheduled my appointment with them it was to inspect some leaks that had started during a heavy rainstorm. Sam and Berj came by to inspect my roof and found multiple areas that needed attention. Sam walked the roof with me and showed me all the areas that needed to be fixed. After seeing the damage first hand I knew that a simple patch job would not fix this. Sam and Berj went over the entire process of replacing the roof in great detail. When they left I felt confident that this job was going to be handled well. After the removal of the old shingles, it was discovered that the decking and multiple other areas of the underlying structure of the roof (I do not remember the exact terminology) were in terrible shape. Again Sam walked the roof with me, showing me all the areas that needed attention. I could see for myself that this job was about to swell in scope and price. Basically, the price tripled from that point. I will admit I felt a little pressured to just go with the recommended repairs as my roof was exposed at that point and there was another rain storm coming. As far as I can tell the work was done well, but the overall cost was a lot more than I had ever expected to pay. This is partially my fault for not doing more research on pricing before the inspection. If I had I would have had a better idea of what a job like this costs. One thing I wanted to add is that after the job was done, my front yard had a lot of debris left over from the roofers. I asked that they clean up the yard, expecting it to look as it did before the job started. I guess as expected after a job is completed, the cleanup job they did was mediocre. There was still a handful of debris on my lawn, which I just ended up picking up myself. May not be the biggest deal, but I expected after paying that much money for the job the least they could do was leave my yard looking the same. Overall I am happy with the look of the new roof and again, Sams customer service was good. Definitely on the pricey side, but I am hoping this roof is going to last for a long time. On a side note, and this has absolutely nothing to do with Reliable Roofing, Home Advisors scheduling system is garbage. They made mistakes on every appointment. The only time the appointment time was right was when I scheduled it directly with Reliable Roofing. If you hire anyone off of Home Advisor, contact them directly. Do not let HA do the scheduling for you.

The team did a great job repairing the leaks in my roof. We did this early enough in the season to get through the rest of the rains without incident. Thanks so much!

I was impressed with the project manager but they left a bit of mess behind

They roofed over an active vent. They immediately got it fixed. Partially my fault.

I was intellectually quoted $13,360, to replace my roof, they just went and measured the roof. The next day they tore off the roof after and told me it would be an additional 15 thousand because I need extra work that need to be done. They charged 3 times the amount I was quoted after the work was completed my total was almost 30 thousand. Comes to find out they are not even the company to actually do the work, it was another company to do the work because they where changing in ownership. They put a mechanic lean on my home and now want to take me to court when I was over charged when my home is not even quite 12 hundred square feet. I feel like this company totally token advantage of a senior. Be very reluctant on hiring.

Wonderful and reasonably priced, clean during project and would refer them to anyone in need of roofing.

Hank and the team were really great to work with. Everyone, including the roofers themselves were very nice and professional. They squeezed in my little tear-down job on my garage with very fast turn around time. When the day was set, they completed the job to the rafters by lunchtime. There was very little mess, just the sawdust from replaced rafter beams and one or two nails which is absolutely to be expected. The materials they used were the best quality, and I can't beat the 50-yr warranty. They wanted to upsell to the house, but it's not ready yet. But I'll for sure hire this team to do the house when the time comes. Thank you, Hank, and everyone. It's a fine family feeling business you have going. I appreciate your fast response and care with the job.

Do not use this company. 1st this company came in and quoted me twice the amount two other companies quoted me. i was anxious due to all the recent rains we have been experiencing in so I signed the contract prior to having the other two quotes. i should have known this company was not good when the sales rep. serg told me I needed to sign the non cancellation form in order for them to start the next day. the next day they showed up late to remove 350 staff of flat roof and immediately after that was done I received a phone call from serge indicating he and his supervisor mike needed to come out because the workers found something. mind you they wanted to come between 6 - 7 pm I told them that sounded crazy because it would be dark. they said they have flashlights, which they never showed up with, they used the flashlight from cell phone they went on the roof, stomped around for a while and when they came in mike indicated he needed to see the attic to see where the roof met up to the section i wanted repaired so I took him to the garage, which is where it was not the attic. Mike looks everywhere except for where he was supposed to be looking and started telling me the beams in my garage needed to be changed etc, mind you my house was built in 1942 and has been through i do not know how many earthquakes. the priced went from $3,400 for a 350 sf flat roof to $7,800. because i signed the contract I paid the deposit and the demo of this small section. needless to say i hired another roofer all state roofing who performed the project in one day and at 1/2 the price. i took a loss of the $1,800 paid to reliable roofing, which was a deposit and demo removal rather than use.

Beware !!!

The sales team was friendly. The workers seemed efficient and knowledgeable. The communication of the scope of the project and during the project was a bit lacking. The clean-up afterwards was rushed and incomplete. The repair on the roof looks okay, and time will tell if it was effective.