Reliable Roofing

nothing

Good and honest

Yea

I had my roof repaired by Reliable Roofing Co. which I totally regret hiring. The screws and nails missed the studs and punctured a hole in the plywood. The solar panes I had before was reinstalled all wrong.

This Company should have had 5 stars if it werenâ t for self inflicted wounds. I did not have an easy re-roof...lots of old damage...but a couple bad decisions by worker bees almost turned it into a nightmare...However....The Customer Service was Exemplary! Kudos especially to Arthur, my contact person. He handled every problem....and there was more than one..... very professionally, efficiently and was always very reassuring. So the guys at the top are exceptional... took care of every problem with no hesitation..... My job was a total anomaly.....unexpected situations that normally would not present under normal conditions ( weather ... hidden damage). But it happens... Itâ s the way the company handles the problems that totally impressed me.. And the end result was wonderful....

Responded Quickly every time I had questions

Start to finish was a great experience. The crew was on time and finished quickly. Very friendly and courteous. Customer service was great. Will use Reliable Roofing again for sure.

Very good!

Hank and Sam are fantastic managers. Wonderful to work with. Honest caring hearts

Excellent customer service. Hank and Narek are very professional and friendly, they answered to every single call. I will give them more than five stars if there's one. workers were also very friendly and professional. I highly recommend this company.

Great Job!

Stayed in touch

Great customer service and after service care. Very professional. Finished work in time. This comes with higher cost than other contractors though.

Ok

This company did a BEAUTIFUL job on my driveway. However, when it was time to take the framing and trash away (caution tape, metal and plastic trash), they did not return. It took SEVEN calls and weeks to get them to complete the job. I was assured FOUR times that it would be taken care of immediately and then no one showed. I had to delay putting my house on the market, because pictures could not be scheduled until the cleanup happened.

They perform high pressure sales tactics, and play games with pricing starting excessively high, and discuss oh by the way we have a project nearby so we can give you better pricing, might be true, but after having two companies use the same sales tactic I feel its how they are trained to do it. Additionally we were advised the project managers would be onsite while the work would be performed, once they sold the job we did not see them again except for one inspection. We advised them that a vehicle could not be moved, and they ensure it would be protected with a tarp and would not be a problem. The crew arrived and where not aware of the commitment and never followed through properly resulting in protecting it. The one side of the vehicle was left with scratches over due to shingles being dragged across it... We were given a $150 credit on the bill for damages that will likely cost $500+ to repair, but at this time the vehicle is not mobile to obtain a quote. Additionally they started removing the roofing prior to obtaining a permit, causing the project to be halted and they were fined. Additionally they tried to pass the fine off into the permit fees... Finally they were supposed to paint the fascia boarding while they were perform the repairs which was not completed. The last thing they never followed through with is the gutters were supposed to be done once the roofing project was complete, no one followed through with seeing if we wanted them to perform that part of the job after the less then stellar job that they did. Overall we fell disappointed and dissatisfied with this company. Update: 6/24- After discovering that on the front porch that they did not shingle that surface as stated in the contract, but installed flat roofing material without advising us. We contacted them immediately upon that discovery and after 8 days we finally had David come out into to the field and review the facts. We came to the agreement that the roofing material was not as notated in the contract, and we agree that if the roof pitch was below the limits that were acceptable by the building code of 2 inch/ linear foot that the was the proper material, the area of debate is that I specifically asked Luis that the roof pitch was low, but we were assured that it wasn't going to be a problem. David upon the final review admitted that the roof pitch depending on the specific area was 1.9- 2.2 per what he told me. So we are disputing .1/ ft causing the wrong material being used. Additionally we were never advised that they had changed the roofing material/ and that the color we selected was not an option in that type of roofing material. Instead of coming to an agreement on how to move forward, we were given a 7,000 quote which is in addition to the 14,000 we already paid to have the roof decking inclined 1.5 inches over the course of 8.5 ft span. After reviewing that information, I found the material costs would be approximately 400 for the lumber required/ sheathing. Not including the costs for proper roofing material as that should be the responsibility of the roofer... But since its purely cosmetic it doesnt seem to matter to them, but if this would have been addressed on the front as again I directly asked them if that area of the roof low pitch would be a problem.

SHOWED UP ON TIME AND DID ALL OF THE REPAIRS IN ONE DAY. VERY EFFICIENT AND DID A GOOD JOB OF CLEANING UP.

Very smooth sales people. The project went well, but once we had a complaint it was very hard to get the two guys we made the deal with to respond to us.

They will charge you 4x what the work is worth. The inspector/salesman will cheat you and deceive you. I have never dealt with a more lying, bait and switch, pressure you to sign company in my life. beware seniors they will try to cheat you out of your money.

I was under a scheduling crunch to have the roof replaced, and they came through for us. The finished job looked great at first, but then I began to notice nail holes that had punctured all of my soffit boards under the eaves of the entire house and garage. I was told I should have known this would happen as a certain length nail had to be used. If I had been told this, I would have said *No* The company did send someone out multiple times to fix the damages, but it took a lot more time to resolve than I would have liked.

My experience with Reliable Roofing was great from start to finish. Everyone was prompt, professional, and friendly. I’d recommend Reliable Roofing to anyone looking for a great contractor.

The painters who painted my stucco home and garage did a good job in general. I was pleased with their work. However, when I notice a spot or two that was overlooked, they corrected the problem right away.

The General Managers were friendly, knew the product and was able to start the project the next day. The roofer project was finished on time and it looks great. We added interior painting after the roof was completed. Nice job.