Reliable Roofing

Roofers were good. Thank you sean

Ray was project manager. He was always in top of project and was available via phone and/or text to answer any questions/issues We have had. Also he walked me thru financing.

Started project 9 days ago was told would take 3 days to finish. Crew was here for 1/2 day to demo and have not returned since. Weather not a factor. Was advised on three separate occasions crew would complete project and did not show up. Paid more than 50% of project up front in good faith which was my mistake. Will write another review if project gets completed.

Lewis was easy to get in touch with and nice, I recommend reliable roofing. Very good communication

Did a good job

Sam and Berj were very attentive, they tarped the roof when the rain started. Very fast service. I m very happy with them. Thank you

They have a $2500 minimum charge. They have a sales pitch they have another job in your area, they can give u a discount if u start to work the next day because they can use the same dumpster and workers, etc... They get u to wave ur 3 day right of cancellation. They sent two guys that broke about 10 of my tiles left it half done, the ties were not even equal on both sides. They put up cracked tiles. It was supposed to be a 1-day job. They had to redo everything. They even tried to send the same guys again. It ended up a 7 day job. Then they would NOT WARRANTY IT AT ALL. Now 3 weeks later the sparkle is cracking already. The salesmen were nice and returned my calls. I was told prior that they give a lifetime warranty on all their work. They even gave me a certificate showing a sample of their warranty policy. Then they refused to warranty it after they got paid. Total we paid them over 13,000. Beware

I didn't hire this contractor because another contractor had a more competitive bid. I was given a timely estimate after a thorough review. All questions I had were answered.

By far the most expensive quote I received after multiple estimates, but after going with cheaper contractors in the past that I was not happy with, I figured I would get a better quality job for the amount of money I was going to pay. Going with these guys has been the biggest financial regret of my entire life. I would never use them again nor would I recommend them. Aside from them charging an exorbitant amount of money, here are some other examples of reasons of my dissatisfaction: Sloppy loose nails all over the floor, under the decking, on the roof, in the gutters, in the planters, etc. that were never cleaned up. Trash from their lunches and roofing materials on my lawn and in my bushes that were never cleaned up. Torn shingles that I had to tell them to replace several times. Poor communication every time I asked them to provide me with something, not once did they do it. I asked to send me invoices multiple times but never received them. I asked them to let me know when the workers will be doing work on my house, but never got a phone call or a text. Each crew is not updated about what the other crew is doing. Slow they were late almost every time we had scheduled something, including them having the audacity to ask me to take time off work to work around their schedule. It took two months to finally have the final walkthrough with quality assurance, who could not care less about the quality of the job and customer satisfaction. No attention to detail installed the wrong color shingles, and still tried to give me some excuse as to why it was a different color than what was on the contract. Someone thought it was a good idea to take the permit that was taped on my door and instead nail it to a decorative post on my wall. Careless left my hose on with the water leaking all day. There was primer on my concrete from painting the fascia. When pressure washing, they damaged my new concrete all over. Does not listen every time I had a concern, they doubted everything I would say and brushed it off saying that they would not do something like that. When I was there witnessing it. For no reason, they cut the ties off to my tarp over my patio cover and nailed it. Poor customer service aside from all of these problems, they never tried to fix the things I mentioned or at the very least apologize for any of the things I brought up. They used the word impossible a lot when talking about something when it was absolutely possible. They removed a termite ridden faux beam but left the large hole in the wall. Dishonest There is a coupon on the HomeAdvisor website for free rain gutters with a re-roof for new customers. I asked several times, but they would not honor it when I met the stipulations. I could go on forever about the issues I have had with them, and I would be happy to be a reference to explain in further detail about how these guys are overcharging for their service. I got Owens Corning installed, any they will try and sell you on how they are a Preferred contractor, but honestly, who cares? Everyone that I talked to was a Preferred contractor, and they are not even a Platinum Preferred contractor. They will go on and on and try to convince you about how their workmanship is better than others, but I can guarantee that you can get a much better price for better quality work. They try to make it sounds like they are a big, reliable company by mentioning that they do 300 roofs a month, but all that means is that they do not have time for you and they will not have crews that know what the other crews are doing on the same job. The bottom line is they are salesmen with no customer service after the contract is signed.

The technician that came out to home was very professional and friendly. I would use them again when needed.

Thank you

Sam was on top of things , would recommend to everyone

Sean was great and responsive and answered all my questions, thank you

They did return my calls

Very professional

I read many of the other reviews when hiring them, and yes, they do come by after the work has begun to offer additional services, but there was NO pressure to do more than agreed upon - and the bottom line is this: they showed up exactly as scheduled, tore the old roof off and cleaned everything the same day, then put the new roof on quickly and professionally. No drama, no delays, no issues at all. They were consummate professionals and they kept me up to date at all times. I honestly think that some of the bad reviews posted here have made a real positive impact on how they interact with clients in a positive way.

John and Harry were very polite. Thank you reliable roofing for my new roof

Prompt and professional team of roofers. Job completed without any delay. Price a little high for job but a job well done just the same.

Beware of this company. They will not hold to their contract and have Incompetant workers.

I was in a panic because the weather said rain was on the way for the next week. I called and got 3 estimates. Reliable was 30 percent lower than one and the same price as the third who did not have a license. They stated the very next day. They are a big outfit and have specialized crews. On the first day, the demo crew removed the old roof. On the second day the prep crew replaced the plywood and prepped. On the third day was inspection by the city. On the fourth day they placed the new roof ( a flat roof) . On the fifth day the city inspector signed off. And on day six it rained. Yes very happy and relieved because my roof was already leaking from the previous year and I had put it off too long. Ask for Hank and Narek. They were the job supervisors and were in constant contact with me to make sure I was happy. One day Hank even brought me breakfast. Super nice an professional men. I give them 5 star because of price, professionalism, thorough and quick.

Lewis is very calm , caring and attentive. Thank you Lewis for getting me thru a very complex situation

Completed job on time. Did very good work.

Prompt service and done shortly before the rains come.

Sam was very good, explained everything to us. Thank you