NetVision was very thorough. He worked to find out what was wrong. Found that it was the providers issue. He contacted the provider and he had the provider here within two hours. The provider found that it was their outside issue. Within the next two hours an outside technician was here. The outside technician fixed the issue. Bright and early NetVision was back, finished his work. Not only is NetVision fast and reliable, they are true pros! I will only use NetVision. They are the Best.