Central Coast Audio Visual

VERY Unhappy Customer here. Central Coast AV / Ventura Smart Home installed a $34,000 AV system in my parents home under my supervision. This includes an over $6,000 Araknis internet system which they insisted upon instead of Google Wifi because they would use it to 'monitor, troubleshoot, and fix issues proactively and remotely'. The system has been really shoddy and super slow for years and we thought it was because of our ISP. We just upgraded to gigabit ethernet, got it working well from the modem, but once we plugged the modem into the expensive Araknis system they recommended, we're still getting speeds of 5mbps and it cuts in and out constantly. I reached out to Chris Wilson, who is an owner and did our original installation, a week ago, and got no response. I called multiple times and only got through once - a guy named Juan, who on Friday promised to set a site visit for Monday. I sent him an email with my information and thanked him. Today, he decided to instead reply and saying the following: "I am sorry to inform you, but it appears that your system is no longer under any warranty. Additionally we can no longer service your system. I apologize for the inconvenience." Central Coast AV will convince you you need more than you do, overcharge you, and then ignore you if you ever experience issues or need service. Stay away or they'll take advantage of you too!