Cools Custom Remodeling Inc

It went great. Cools Custom communicated a lot with me and got the job done in a timely manner, while interacting well with my tenants. I will hire them again!

Everything went well. Cools Custom was very responsive to my questions and requests. I definitely would hire again.

New tile looks great - requested grout and caulking repairs blend well with existing grout. Very clean in all cases.

The bathroom, in my rental house, had severe water damage around the bath tub surround. Handymen said the job was "too big". So based on Angie's List reviews, I asked Cools Custom Remodeling to come and evaluate. They looked at the job, bid on it AND started demolition January 10. They had a no-show one day due to the heavy rains. But they still completed the demolition, retile & grout, along with painting the guest bathroom all by January 17. Unfortunately once the drywall was down, they found considerable water damage to studs and black paper. Jay offered a few alternatives, explaining each providing pros & cons, allowing me to choose how I wanted to proceed. This extra work added $800 but at least structure, of the house, is sound again. Jay (father) and Jason (son) were in constant communications, via phone, text & email, with me and the tenant throughout the project. They showed up, as they said they would and finished on schedule. They cleaned up after themselves. The bathroom looks like new. The tenant is extremely happy. The $4,900 price seemed very good considerable the speed and quality of the work. I'd use Cools Custom Remodeling again without hesitation and have recommended them to friends. Thanks Jay, Jason, Noe & Doug!

If you’re a homeowner and have ever worked with a contractor, then you know how rare it is to find a company whose service meets or exceeds your expectations. To that end, I highly recommend Cools Custom, a contractor we’ve been working with to remodel our 2 bathrooms. The owner is Jay Cool, and here is what made our experience with him and his company so great… 1) The vanity counter top we had selected didn’t quite match the color of the top that was delivered. Jay stepped in and worked as our champion with all the vendors to ensure the issue was resolved to our satisfaction. He always insist everything be done to our satisfaction. 2) His talented crew is personable, professional, and courteous (plumber, tile person, framers, project manager, etc.). 3) They are the only contractors I have ever worked with who are actually responsive on email and text messages. 4) They really have our best interests in mind; always setting our expectations, and offering things to fix and address that we never considered. 5) They were very flexible and accommodating, happy to help us as we occasionally added extra requests and work to the project. 6) They took great care of our home as they worked, and we were completely comfortable having them in our home. We enjoyed working with them and appreciated the quality of their work so much that we will continue to work with hem on projects for the exterior of our home as well (roof, siding, stone-work, etc.).

We came home from vacation last April and noticed some dark spots on the hardwood floor in our master bedroom…near the wall shared with the master shower…not good. After some initial exploration, we found that a malfunctioning shower valve had been leaking into the wall cavity for about 5 ½ years – lots of mold, rotted studs, subfloor issues, a shower that needed to be completely replaced, along with hardwood flooring in the bedroom. You would think that it would be relatively easy to find a contractor to do this work, but it’s not. Many of the people we contacted just said, “no, we don’t do water damage.” Others thought that the job was too small. Others would do it, but wouldn’t give a firm quote and wanted to charge an outrageous “exploration” fee. Enter Cools Custom Remodeling. From the start, they worked to get our business and treated it as a partnership. Yes, they admitted it was a smaller job for them, but they never made us feel that it was any less important. We had an open line of communication and we always knew where things stood. We had a lot of stops, starts, and delays on the job as we were trying to match specific tile (some of it custom-made) and flooring (and did I mention that we’re sort of super-picky?). They hung in there. If we weren’t 100% satisfied with something, they came back and worked on it until we were. We moved back into our master suite last weekend and the whole thing looks beautiful – just like the disaster never happened. Cools Custom gave us all you can ask for in a contractor: fair prices, good communication, quality workmanship, and willingness to meet expectations. I would recommend them for any job, large or small.

Great work. Admin staff and owner great to deal with. Install team could not have been nicer, and the work was very high quality.

After advertising that they provide free estimates on Angie's website, they returned our call and asked us to pay them 250 dollars for initial consultation and estimates. They are using Angie's list website for false advertising and defrauding clients. For this reason alone , I will never give my business to such a dishonest company. Companies who charge for estimates, clearly state NO for free estimates .

First time homebuyer, needed advice on how to proceed with applying to HOA and installing for vented hood. All other place would not even answer my questions and requests. Phil at Cools Custom Remodeling gave me a call and gave me very sound advices on how to proceed, what info would I need to submit, and is very patient and nice. Submitted application and will see if it is approved. Thanks!

Cool's Custom was the only company I called willing to even talk about working within our very tight timeframe before the Thanksgiving holiday. While the work wasn't complete in our (frankly very challenging) timeframe, they made sure we had a working bathroom in time and it worked out. Jason from Cool's custom was extremely nice, frankly a pleasure to be around, all of the subcontractors were great, and the bathroom came out absolutely beautiful. We paid a little more than we wanted to, but accepted that much due to the timeframe. Bathroom was finished much longer than we had intended, but we are extremely happy with the work and working with Cool's custom was a pleasure. Paying a bit more is likely worth it.