SERVPRO OF SAN DIEGO

The reason for the one year delay on writing this review: filed subrogation claim with insurance company to recover out of pocket expenses of $1,500. I was hoping for co-operation from Serv Pro of San Diego and its owner Frank Pownall with my insurance company and insurance subrogation attorneys. Unfortunately, that never materialized. Frank Pownall (owner) is the most unresponsive business owner I have ever dealt with. Frank would not return phone calls during the mold remediation event. His employee Jesus was as incompetent as they come. His employees were not removing all of the Stachybotrys and Chaetomium mold spores colony?s, consequently failing 3 mold test over a 2 month period. What should have been a 2 week demo job and mold remediation turned into a nightmare event. I caught his employee Jesus covering Stachybotrys mold growth with plastic prior to one of the mold test. I took the plastic down and of course the area tested positive. His employee Jesus damaged my dishwasher display panel and Frank did not seem to care for the first 2 months about my complaints. Only after I threatened to sue did he finally pay for the damage. His employees also failed to install the containment barrier between the kitchen and living room correctly and contaminated the entire house with Chaetomium and Stachybotrys airborne mold spores. This incompetence put us in a hotel for an additional 2 months. Tried to get rid of Frank and his company but no other company would take over the job due to liability issues with signing off on the job as being complete and free of mold spores or mold colony growth. When the subrogation claim against the installer of the dishwasher failed to respond by October of 2015 the matter was sent to the insurance company?s subrogation attorney. I tried to call Frank Pownall in December 2015 in order to get a missing employee statement as to what damage was found during the initial demolition. Again, Frank refused to return my phone calls. Luckily I documented the water damage, demolition, and mold remediation very well with pictures and documents during the event so I should still prevail with getting my $1,500 back through subrogation. Thankfully, I have good homeowners insurance and the $40,000 bill was covered. This is the worst company for mold remediation. DO NOT USE THIS COMPANY! I GUARANTEE YOU WILL REGRET IT IF YOU DO!

Our insurance company referred this company. The crew was really good. The fairly carful with he furniture. The insurance company paid for the service but the prices were competitive. They were totally professional and they have a routine, they come in and pack your stuff and they bring it back.

They did a good job. They were professional. I was pleased with the fact that they did the job. These guys came in with good new equipment and took care of the problem. They knew what they were doing; they were very quick and efficient, it was done in about 4 hours. When the house was done, it was in the fashion I thought it would be, it was the cleanest part of the house. They were there when they said they would be. The experience was very satisfactory.