Founded 1992 • With Angi since February 2005
Angi Certified
Service Provider Response
Thanks Member for the opportunity to assist you to move closer to your special family.Service Provider Response
Angie’s List Rebuttal I was asked to help organize this garage because it had overflowed with lots of boxes belonging to the client, their daughter and grandson. The items for grandson were from the past 13 years, lots of toys that he had outgrown. I explained to her on the initial phone consultation and once again on the day we started, I can usually do a garage in about 10 hours, depending on (1) how much stuff is in each box or container, (2) how quickly she could make decisions on what to do with the items – not getting stuck on stories about items, (3) a location to put containers once completed, (4) how much she could physically help me. She had back and neck challenges, so I moved the boxes and did most of the work. We started in one corner of garage, with boxes/containers close to garage door and went back from there in a systematic order. I spent 8 ½ hours moving, unpacking, re-allocating. By the end of the day I had established categories, had a number of empty plastic containers, 1 ½ trash bins and the entire driveway loaded with giveaways. I filled my van with all those items, took it to a charity and obtained tax receipts for them (N/C). On my own time, I made up labels for the boxes and for the rolling racks the items would go on (N/C). Our next time together, I put the items on the shelving racks by category. Those items that couldn’t be placed on the shelving was due to shelving needing to be re-adjusted (husband was to do) or no shelving at all. I again filled my van with items for charity (N/C). I did explain the charity (after my call to them) she wanted would only take NEW items, the items they had, were used. However when I explained this, nothing was said about being unhappy about my taking items to another charity. When I told the client my time was about up she realized we still had a number of boxes to still go through. I stayed an extra hour finishing up the area, putting all the tables and other items away, and filling my van full of items (N/C). She did not request any more of my time. The other items we had discussed: a living room chair and a couple of large outdoor toys, due to my van being loaded, I suggested she call the Salvation Army and they would stop by and pick those items up. The next day, when I knew my partner was in the area I asked him to pick up the toys that were outside (N/C). I called the client (left a message) to let her know he would stop by, after he picked them up, I called her back to let her know he had completed the task (left a message). There has been no communication with this client since the last appointment I had with her. Later in the week I sent her a letter describing what all was accomplished in those 10 hours (plus), along with the last tax receipt. Angie’s List is the first time I received any feedback from her. This type of project can be performed w/multiple assistants, with additional expense, however it usually places the client on emotional overload so that the end result is less desirable.Service Provider Response
Thanks Member for your comments, you are great to deal with. Best regards.