Founded 2008 • With Angi since December 2008
Service Provider ResponseHello [Member Name Removed], Thank you for the great review. Working on your project was our pleasure. We are also glad that our commitment to quality and customer service were acknowledged. We do our best to keep high standards to make the process as seamless for our clients as possible. Thank you again for choosing our company and we hope you enjoy your yard for many years to come.
Service Provider Response[Member Name Removed], we really enjoyed working on your project. We appreciate your patience while the water issue on your slope was taken care of. We look forward to helping with any future projects you may have.
Service Provider Response[Member Name Removed] It was fantastic working with you. After stopping by a few weeks ago everything looks great. Thank you again for your business, it is greatly appreciated.
Service Provider ResponseHello [Member Name Removed], Thank you for taking the time to send in your review. There seems to be some confusion with communication. We have copies of emails that were sent to you by your Salesperson, dating October 2, 2019 with both a design and construction estimate and another follow up to you dating November 4, 2019 with no response from you. We apologize this has been an issue. Please contact our office so we can verify your contact information and hopefully figure out why you never received these communications.
Service Provider ResponseHello [Member Name Removed], We were so pleased to have you call us back to improve on your existing landscaping. Thank you for the review and being a continued customer. Looking to any future projects you may have. Thank you, Michelle | Lavish Gardens Landscape
Service Provider ResponseHello [Member Name Removed], Thank you for your kind words. Making your design come to life was a fun project for us to complete. We hope you enjoy the new yard for many years to come, but look forward to the next project with you as well. Thank you, Michelle | Lavish Gardens Landscape
Service Provider ResponseHello [Member Name Removed], Thank you for the review. Customer service and quality of work are our main priority and we are glad that you noticed that during your project. Thank you, Michelle | Lavish Gardens Landscape
Service Provider ResponseHello [Member Name Removed] Thank you for the review. Working with you was a pleasure and we are so happy to hear you love the results. Michelle | Lavish Gardens Landscape
Service Provider Response[Member Name Removed], It was a pleasure working with you too. Having experienced and professional crews along with a wonderful office staff makes my job easy. Finding those boulders under the bushes in the corner that we could incorporate into you project was a nice surprise as well. Thank you so much for you business. Dan Jolly
Service Provider Response[Member Name Removed] and [Member Name Removed], our project did not go the way we wanted it to and I am very sorry for this. The lot measurements were off, and I have worked with the designer who took them, putting new processes in place to make sure it doesn't happen again. We have done some retraining and I have reassured our designers that as much as they would like to answer clients' questions and get to know them, the time to do that is not while taking measurements. Anyone can make mistakes when rushed, so we have talked about slowing down and focusing. We are keeping the measurements and discussions separate, but we are still dedicated to spending time with clients to understand what they envision for their outdoor spaces. We are also looking into utilizing new technologies to take human error out of the equation, even though this is a very rare occurrence. We try to keep our projects moving along smoothly and make sure our clients are informed about the process and the many steps and permits involved. We love to tackle challenging projects and are looking into ways that we can ensure our clients know and understand the technical and safety factors involved up front. We have been in the landscape construction business so long that these things are second nature to us; in the future we will be more careful to stop and explain our processes and make sure our clients are aware when delays due to permits or gathering of more information come up. I am sorry that this project with your yard didn't go as smoothly as we would have liked and we want to work with you to fix it. About the retaining wall, I don't think we took enough time to explain this and ensure understanding. Placer County requires engineering and permits for retaining walls on level ground that exceed 4 feet, including footings (the part underground.) When people look at a concrete wall, they don't normally think about the section that is underground acting as an anchor. For construction on a hillside, the footing needs to be increased and the surcharge load needs to be taken into account to act as a better anchor for safety. This requires a consultation with engineering, who in this case recommended a 2-foot footing. So in order to have a retaining wall that is 3 feet high (from the ground up) the whole structure, which includes the footing, has to be 5 feet, requiring engineering and a permit. Moving forward, we are looking into ways that we can encourage client feedback throughout our projects to ensure that everyone is on the same page, understands what is happening, and knows what information is needed. I am disappointed that you did not get what you hoped for with this project and even more disappointed that we haven't been able to make it right. Would you please contact me to discuss this further?
Service Provider Response[Member Name Removed], thank you for your remarks. It's my passion to help other's dreams and visions come true and I am glad that we could help make yours a reality.
LAVISH GARDENS LANDSCAPE is currently rated 4.6 overall out of 5.
LAVISH GARDENS LANDSCAPE is open:
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
LAVISH GARDENS LANDSCAPE accepts the following forms of payment: MasterCard, American Express, Check, Visa, Discover, Financing
Yes, LAVISH GARDENS LANDSCAPE offers free project estimates.
Yes, LAVISH GARDENS LANDSCAPE offers eco-friendly accreditations.
LAVISH GARDENS LANDSCAPE offers the following services: LANDSCAPE DESIGN & CONSTRUCTION, LANDSCAPE INSTALLATION INCLUDING DECORATIVE CONCRETE, CUSTOM MASONRY, WATERFALLS & PONDS, DECORATIVE PAVERS, CUSTOM BARBEQUES, FIREPLACES & FIREPITS, OUTDOOR LIGHTING, RETAINING & SITTING WALLS, DRAINAGE & IRRIGATION SYSTEMS, FENCING & WOODWORK, PUTTING GREENS & ARTIFICIAL TURF.