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Verified Reviews
Showing 1-25 of 27 reviews
Kurt F.
06/06/2014
angela C.
01/31/2013
Summer 2012, we finally decided to bite the bullet and do something about our ?ugly? backyard. We love to entertain and it was time to design a backyard that allowed us to enjoy our time outside more. We called a few companies and were disappointed that so many of them did not provide the actual landscape design services. Most just wanted to know your budget and a few questions and came back with a bid. Our backyard has major slopes being on a hill and we really wanted to explore how to get the most from our space without having to take the entire back hill away. We also wanted to have an area for the adults and an area for the kids. We then called Landsystems, as we could see they were doing work for a neighbor. Tim and Kelly (Tim Vine owner and Kelly Lau, our designer) provided a very thorough Consultation spending time with us to get to know them, as well as to bring us to other properties ?in process? and ?finished? to get a real idea of their work. This made us comfortable so we engaged them for the design They have been great to work with during the design process, working collaboratively with us to understand our hopes/desires for the backyard while of course being mindful of our budget. Our design services resulted in a very detailed visual document of the future backyard as well as detailed planting and building specifications. The level of detail makes us feel like we really understand what to expect and helps make sure we are aligned on the project. Given our good experience with the consultation and design services, we also chose to move forward with Landsystems for the execution of the build. We?ve just begun so far so good, so stayed tuned.
Description of Work
Excellent Design, Friendly and Comfortable Process
Category
landscaping, hardscaping
Peter L.
07/06/2011
Terrible. Design was good, but late. However, the price kept going up, surcharges added, and the work was sloppy. One of the subcontractors was so rude that we made him leave the property. Ultimately we terminated the contract and hired someone else. All that would have been okay except for one thing that earns the "F" rating. They planted some trees and provided a guarantee to the health. Two out of about 15 died - after we had cancelled the contract (and paid them lots of money). I asked them to replace the two trees, per the guarantee. They were unhappy about the contract being cancelled and refused to replace the two trees. Can't be more unprofessional than that. Stay away, there are lots of landscape contractors.
Description of Work
Contractor was hired to design and build system.
Category
landscaping
Service Provider Response
The Member family hired Landsystems to design a unique garden to meet aesthetics and function needs, in addition to resolving existing drainage issues of the garden. Upon completion of the conceptual plan, the member's were very happy with the overall design. Landsystems installed an innovative new rain catchment system for the house. However, during the construction process, the member's had trouble meeting the original agreed-upon budget and had to ask Landsystems to reduce the budget significantly. As a result, the original plants that were quoted had to be downsized, resulting in a lackluster finished product. To date, the the member's still have an outstanding balance with Landsystems; because of this, Landsystems had to halt continuing efforts to improve the garden.Virginia W.
07/15/2010
PAUL G.
07/20/2009
Terrible, took one year to get project completed. The workmanship was far below expected for a professional landscape company. Constant delays, didn't clean-up. We also found that property was stolen from our property when they were on site.
Description of Work
!st phase of a very large project included: demolition, grading, and planting to be completed in two months
Category
landscaping
Service Provider Response
Landsystems completed the design component of this project, including a complete conceptual plan which the members liked and accepted. Subsequently Landsystems undertook a planting plan for one property line which we then installed together with an automatic drip system. The plants grew exceptionally well and both the members commented on their lush appearance. Some 6 months after project completion, the members still owed a substantial balance, and failed to respond to numerous requests for payment and Landsystems became more forceful in our representations. He then asked Landsystems to re-install a water mainline and replace a valve which we quickly undertook and were subsequently paid. Any delays to the project were entirely due to non communication on the part of the members. At no time was Landsystems ever notified of any stolen property (which, of course, we would gladly replace).Marvina W.
09/15/2008
We began work with this company when they were clearly in transition, so we had a somewhat rocky start. But Tim Vine and his partner Lou are committed to maintaining the high quality work for which their 25-year-old company is known and we managed to work out all issues to my complete satisfaction. After the project was completed we decided to use their maintenance service, which is superior to any service we've ever used. And, we have just signed a new contract with them to do additional work.
Description of Work
Landsystems performed a comprehensive design and build project on our property. They widened our driveway; provided drainage, grading and irrigation; installed concrete steps on the hillside down to our home; constructed a slate deck; redesigned and planted the entire property--just about 3/4 acre.
Category
concrete repair, decks, concrete driveways, irrigation systems, hardscaping
Marvina W.
09/15/2008
We began work with this company when they were clearly in transition, so we had a somewhat rocky start. But Tim Vine and his partner Lou are committed to maintaining the high quality work for which their 25-year-old company is known and we managed to work out all issues to my complete satisfaction. After the project was completed we decided to use their maintenance service, which is superior to any service we've ever used. And, we have just signed a new contract with them to do additional work.
Description of Work
Landsystems performed a comprehensive design and build project on our property. They widened our driveway; provided drainage, grading and irrigation; installed concrete steps on the hillside down to our home; constructed a slate deck; redesigned and planted the entire property--just about 3/4 acre.
Category
concrete repair, decks, concrete driveways, landscaping, irrigation systems
Judy C.
08/22/2008
Chris M.
08/11/2008
The planning process was great. The design was creative and included everything we needed. The selection of plants provided a great deal of variety. The implementation of the work was extremely slow. It took nearly 5 months from the time they first broke ground until they were finished. I might expect this from a lower priced service, or one that we knew we would have to manage on a daily basis, but we did not expect this from a top notch company. We did add a little to the scope of work which could allow for 2-3 weeks of delay, but overall the process was very, very slow. They did install the plants properly as very few died and those that did were replaced for free even though undoubtedly some of them died from the frost. One or two of the selections of plants were not appropriate for under the pine or oak trees and did not fair well, but they also replaced those for free. We found out later that the type of drip irrigation system they used was the "old fashioned" style and we may have to change it later, but so far it has held up well. Overall, we really, really like the design, the plants have grown in well and we get compliments all the time on the yard. However, the installation process was very slow and the price was not great. If we use them again for our back deck I would negotiate much better pricing and require them to meet a more realistic time schedule.
Description of Work
They provided a layout and drawing for the front and side landscaping. They removed and re-installed the front step and walkway. They installed new irrigation where the irrigation was missing and added to the existing irrigation. They installed new plants and trees throughout the front and side yard. They removed debris and poured a concrete pad for our treehouse. They resealed the driveway.
Category
landscaping, irrigation systems, driveway pavers
Chris M.
08/11/2008
The planning process was great. The design was creative and included everything we needed. The selection of plants provided a great deal of variety. The implementation of the work was extremely slow. It took nearly 5 months from the time they first broke ground until they were finished. I might expect this from a lower priced service, or one that we knew we would have to manage on a daily basis, but we did not expect this from a top notch company. We did add a little to the scope of work which could allow for 2-3 weeks of delay, but overall the process was very, very slow. They did install the plants properly as very few died and those that did were replaced for free even though undoubtedly some of them died from the frost. One or two of the selections of plants were not appropriate for under the pine or oak trees and did not fair well, but they also replaced those for free. We found out later that the type of drip irrigation system they used was the "old fashioned" style and we may have to change it later, but so far it has held up well. Overall, we really, really like the design, the plants have grown in well and we get compliments all the time on the yard. However, the installation process was very slow and the price was not great. If we use them again for our back deck I would negotiate much better pricing and require them to meet a more realistic time schedule.
Description of Work
They provided a layout and drawing for the front and side landscaping. They removed and re-installed the front step and walkway. They installed new irrigation where the irrigation was missing and added to the existing irrigation. They installed new plants and trees throughout the front and side yard. They removed debris and poured a concrete pad for our treehouse. They resealed the driveway.
Category
irrigation systems, driveway pavers, hardscaping
Virginia W.
07/31/2008
They did a magnificent job! People walking by stop me and ask who did it. The selection of plants, trees and accents are always wonderful, and I love my landscaping. They were completely on schedule. Wish they had been the folks building the house!
Description of Work
Complete landscaping from design to implementation for our remodeled home. Now they do monthly maintenance and twice yearly updates. Everything from tree work to all the plants, lawn, and yard accent lighting.
Category
landscaping
Gayle M.
07/28/2008
The quotation and drawings were very detailed and there were no surprises. They explained what the trade-offs were in terms of materials, time of year the work was conducted, etc., in order to save money. The work went smoothly with no surprises, cost or time over runs.
Description of Work
Landsystems totally revamped our quite large yard, including building hardscape/brick work, creation of paths, etc.
Category
hardscaping
Michelle A.
07/16/2008
We had some problems with drainage several months after the project was completed. However, the foreman stuck with it and ultimately solved the problem at no additional cost to us, with significant labor required from Landsystems. We are extremely pleased with the hardscaping and it has held up very well. The watering system has worn as well as they generally do - some wear and tear, but easily fixable. The plant recommendations were not extraordinarily innovative, but after a period of several years, it's clear that most of the recommendations were good ones as the plants have generally thrived and grown effectively within the environment. The landscaping itself requires very little maintenance (which was an objective). We have taken advantage of Landsystems' one-year plant guarantee for several years, as well as their annual assessment of the landscaping; we have found these services very useful. We would use them again.
Description of Work
Extensive hardscaping and landscaping. They laid out two large flagstone areas and created terraced stonework in the front of the yard, in addition to specifying and planting plants and trees. This was done in Palo Alto, in a semi-suburban lot.
Category
hardscaping
Michelle A.
07/16/2008
We had some problems with drainage several months after the project was completed. However, the foreman stuck with it and ultimately solved the problem at no additional cost to us, with significant labor required from Landsystems. We are extremely pleased with the hardscaping and it has held up very well. The watering system has worn as well as they generally do - some wear and tear, but easily fixable. The plant recommendations were not extraordinarily innovative, but after a period of several years, it's clear that most of the recommendations were good ones as the plants have generally thrived and grown effectively within the environment. The landscaping itself requires very little maintenance (which was an objective). We have taken advantage of Landsystems' one-year plant guarantee for several years, as well as their annual assessment of the landscaping; we have found these services very useful. We would use them again.
Description of Work
Extensive hardscaping and landscaping. They laid out two large flagstone areas and created terraced stonework in the front of the yard, in addition to specifying and planting plants and trees. This was done in Palo Alto, in a semi-suburban lot.
Category
landscaping
PETER L.
05/12/2007
Very poor execution, and very poor internal communication. Company rarely seemed to know what it was doing. Quality of work was poor. Basically, it felt like a group of amateurs trying to pass off as professionals.
Description of Work
Company was hired to design and build landscaping for a large residence.
Category
landscaping
Service Provider Response
WE HAD PROBLEMS COMMUNICATING WITH HIM AND THIS CAUSED DELAYS. LANDSYSTEMS COMPLETED A VERY COMPLICATED DRAINAGE, IRRIGATION AND CONCRETE PREPARATION AS WELL AS UNDERTAKING A PUBLIC DESIGN REVIEW OF THE PLANS DRAWN FOR HIM FOR THE TOWN OF MONTE SERENO. ALL SUCH WORK WAS APPROVED BY THE MONTE SERENO. WE WENT TO GREAT LENGTHS IN OBTAINING VERY MATURE PLANT MATERIALS FROM OREGON TO PROVIDE IMMEDIATE SCREENING TO THE DELIGHT OF MEMBER. WE ENGINEERED A CUTTING EDGE RAIN CATCHMENT SYSTEM. AT NO TIME WAS OUR WORK OF POOR QUALITY. WE WERE NOT PAID IN FULL FOR OUR SERVICES AND THUS LEFT THE JOB AFTER REPEATED ATTEMPTS TO CONTACT HIM.CARINA M.
04/25/2007
This is the worst company I have ever worked with. (I just spoke to a tree care person who told me he has "never" heard anything good about Landsystems. Their M.O. is to wine and dine you, and when you're too far into the job to reasonably change contractors, they completely ignore you. Literally, they stop working. So you call and leave a message "where are you?". They ignore you. Then you call and leave an angry message. They apologize and swear it was a mix-up. They come out and work for two days. Repeat this dozens and dozens of times. If I had a nickel for every Landsystems apology, it would've paid for the job. The appear to hate their clients. They also don't listen to them. The 1-year plant guarantee is utter BS. Three times they sent someone out to inventory the dead plants after MONTHS of us calling them to make them do it, but they never replaced anything. DO NOT HIRE THIS COMPANY. YOU WILL REGRET IT IN THE END. If there were an F-minus, that's what I would give them.
Description of Work
We had all existing landscaping and hardscape removed and replaced, new flagstone path, concrete porch and patio, and about 1/4 acre of plants.
Category
hardscaping
CARINA M.
04/25/2007
This is the worst company I have ever worked with. (I just spoke to a tree care person who told me he has "never" heard anything good about Landsystems. Their M.O. is to wine and dine you, and when you're too far into the job to reasonably change contractors, they completely ignore you. Literally, they stop working. So you call and leave a message "where are you?". They ignore you. Then you call and leave an angry message. They apologize and swear it was a mix-up. They come out and work for two days. Repeat this dozens and dozens of times. If I had a nickel for every Landsystems apology, it would've paid for the job. The appear to hate their clients. They also don't listen to them. The 1-year plant guarantee is utter BS. Three times they sent someone out to inventory the dead plants after MONTHS of us calling them to make them do it, but they never replaced anything. DO NOT HIRE THIS COMPANY. YOU WILL REGRET IT IN THE END. If there were an F-minus, that's what I would give them.
Description of Work
We had all existing landscaping and hardscape removed and replaced, new flagstone path, concrete porch and patio, and about 1/4 acre of plants.
Category
landscaping
Service Provider Response
.ANN B.
01/30/2007
What a joke. The plan took forever and the company had constant turnover. The planting went ok, but we would never ever recommend this company to anyone.
Description of Work
Landsystems did design work and some planting and irrigation work.
Category
landscaping, irrigation systems
Service Provider Response
LANDSYSTEMS UNDERTOOK A VERY COMPLICATED DESIGN PROJECT AND WORKED WITH THE TOWN OF WOODSIDE THROUGH NUMEROUS REQUESTS FOR INFORMATION FROM THE TOWN OF WOODSIDE. WE WORKED IN COMBINATION WITH THREE ENGINEERING COMPANIES AND OBTAINED APPROVAL FOR THE PROJECT FROM THE TOWN OF WOODSIDE. I WAS PERSONALLY INVOLVED ON THIS PROJECT FROM THE INITIAL CONTACT THROUGH TO THE TOWN’S APPROVAL. WE INSTALLED INITIAL PERIMETER PLANTING AND IRRIGATION WHICH HAS THRIVED.KRISTAN M.
01/25/2007
Landsystems' designers definitely know their business: plants, design elements, lighting, etc. The yard is beautiful, and we get many positive comments on it. The design department seems to have trouble handing off the project to the construction team. I would echo the comment of another reviewer: "Our project manager was a mixed bag. He is very personable, great listener, but not particularly effective in communicating about the negative aspects of our job: e.g.: explaining delays or unannounced changes to the plan, or how problems were going to be solved.". For example, we had a month-long delay in getting the concrete poured for our patio. Most of the planting went fine, though some plants needed to shift a bit compared to the plan and they ended up being planted too close together in some instances. One thing we would have liked, though I'm not sure any company provides this service: educating us on how to maintain the landscape properly after it is finished.
Description of Work
We have an 1800 sq. ft. house on a 11000 sq. ft. lot. It needed to be completely re-landscaped (tearing out old, rotting decks, taking up large patches of gravel xeriscape, etc.). The odd shape of our lot made it a design challenge. We wanted some area of lawn for our children to play on, and a nice design for overall resale value, including new patios.
Category
decks, hardscaping
KRISTAN M.
01/25/2007
Landsystems' designers definitely know their business: plants, design elements, lighting, etc. The yard is beautiful, and we get many positive comments on it. The design department seems to have trouble handing off the project to the construction team. I would echo the comment of another reviewer: "Our project manager was a mixed bag. He is very personable, great listener, but not particularly effective in communicating about the negative aspects of our job: e.g.: explaining delays or unannounced changes to the plan, or how problems were going to be solved.". For example, we had a month-long delay in getting the concrete poured for our patio. Most of the planting went fine, though some plants needed to shift a bit compared to the plan and they ended up being planted too close together in some instances. One thing we would have liked, though I'm not sure any company provides this service: educating us on how to maintain the landscape properly after it is finished.
Description of Work
We have an 1800 sq. ft. house on a 11000 sq. ft. lot. It needed to be completely re-landscaped (tearing out old, rotting decks, taking up large patches of gravel xeriscape, etc.). The odd shape of our lot made it a design challenge. We wanted some area of lawn for our children to play on, and a nice design for overall resale value, including new patios.
Category
decks, landscaping
JOHN S.
10/02/2006
We put our project out to bid to four landscape companies. Two bids were immediately thrown out due to the high price. Landsystems and one other company had similarly priced bids. Ultimately, we chose Landsystems due to their bid process follow up, details in their quote/schedule, and project manager assigned to our job. Overall our experience was excellent. The project was completed on time, quick turns on punch list items, no major change orders (only had one $400 change order due to a specification change on BBQ). Attention to detail was excellent. In particular, we were very happy with the concrete work and BBQ. There are many companies out there that can dig holes and put in plants. We found Landsystems differentiated themselves by professionally managing a project from bid to completion.
Description of Work
Our landscaping needed to be completely redone after rebuilding our house. Using plans drawn up by different landscape architect, Landsystems installed both the front and backyard landscaping for our approximately 9000 square foot lot. The work included sprinklers/drip/drainage, concrete patio in the backyard and a large built in BBQ.
Category
concrete repair, landscaping, irrigation systems
JOHN S.
10/02/2006
We put our project out to bid to four landscape companies. Two bids were immediately thrown out due to the high price. Landsystems and one other company had similarly priced bids. Ultimately, we chose Landsystems due to their bid process follow up, details in their quote/schedule, and project manager assigned to our job. Overall our experience was excellent. The project was completed on time, quick turns on punch list items, no major change orders (only had one $400 change order due to a specification change on BBQ). Attention to detail was excellent. In particular, we were very happy with the concrete work and BBQ. There are many companies out there that can dig holes and put in plants. We found Landsystems differentiated themselves by professionally managing a project from bid to completion.
Description of Work
Our landscaping needed to be completely redone after rebuilding our house. Using plans drawn up by different landscape architect, Landsystems installed both the front and backyard landscaping for our approximately 9000 square foot lot. The work included sprinklers/drip/drainage, concrete patio in the backyard and a large built in BBQ.
Category
concrete repair, irrigation systems, hardscaping
JILL S.
09/26/2006
The entire job took approximately ten months, from the first meeting regarding design, to installation of the last bushes. The results were phenomenal. Our yard is one of the most beautiful in the neighborhood, if not the town, and not a week goes by where we don't get some comment from a neighbor or passer-by about our beautiful gardens/flagstone. The workers were great, efficient, polite and very knowledgeable. Tim Vine is a wonderful designer, and hires wonderful designers to work with him. Our project manager was a mixed bag. He is very personable, great listener, but not particularly effective in communicating about the negative aspects of our job: e.g.: explaining delays or unannounced changes to the plan, or how problems were going to be solved. I was more involved in day-to-day project management than I expected I would be, given the price. On the other hand, this was our first huge project, and I wasn't particularly informed about the role of the owner.
Description of Work
We have a 3000+sq. ft house with a 1/8 acre lot. The entire front and back had to be landscaped from scratch, both hardscape and softscape. Nothing but the pool was original. Landsystems did everything: design, demolition, flagstone, wrought iron fence, drainage/irrigation intallation, sod, tree planting, shrub planting and flower planting.
Category
landscaping
JILL S.
09/26/2006
The entire job took approximately ten months, from the first meeting regarding design, to installation of the last bushes. The results were phenomenal. Our yard is one of the most beautiful in the neighborhood, if not the town, and not a week goes by where we don't get some comment from a neighbor or passer-by about our beautiful gardens/flagstone. The workers were great, efficient, polite and very knowledgeable. Tim Vine is a wonderful designer, and hires wonderful designers to work with him. Our project manager was a mixed bag. He is very personable, great listener, but not particularly effective in communicating about the negative aspects of our job: e.g.: explaining delays or unannounced changes to the plan, or how problems were going to be solved. I was more involved in day-to-day project management than I expected I would be, given the price. On the other hand, this was our first huge project, and I wasn't particularly informed about the role of the owner.
Description of Work
We have a 3000+sq. ft house with a 1/8 acre lot. The entire front and back had to be landscaped from scratch, both hardscape and softscape. Nothing but the pool was original. Landsystems did everything: design, demolition, flagstone, wrought iron fence, drainage/irrigation intallation, sod, tree planting, shrub planting and flower planting.
Category
hardscaping
DEREK M.
03/20/2006
BEWARE OF THIS COMPANY! They charged $5000 for a preliminary paper design that they priced at 3 times the agreed $80K budget. They sued in small claims court to collect this design fee, after refusing to negotiate. My experience is not an aberration. Between 1986 and 2003, Landsystems and owner Tim Vine have been party to 78 small claims court cases and 41 civil court cases. They have sued to collect design fees from irate customers, or have been sued by customers who received substandard work, or by subcontractors who were never paid by Landsystems. These court cases are a matter of public record in San Mateo and Santa Clara counties. Beware!
Description of Work
Produced a landscape design for my residence in Menlo Park.
Category
landscaping
Service Provider Response
LANDSYSTEMS UNDERTOOK A COMPLICATED LANDSCAPE PLAN FOR HIM INCLUDING ALL THE VARIOUS ELEMENTS REQUIRED BY THE CLIENT. THE AREA IN WHICH HE LIVES IS SUBJECT TO EXTENSIVE AND WELL KNOWN SOIL MOVEMENT. AS LICENSED LANDSCAPE ARCHITECTS, WE HAD TO ENSURE THAT THE STRUCTURES WE PROPOSED WOULD NOT FAIL AND THUS, PROPOSED EXTENSIVE ENGINEERING. LANDSYSTEMS WAS UNWILLING TO UNDERTAKE THIS WORK FOR HIS BUDGET OR REDUCE OUR QUALITY STANDARDS TO MEET THE BUDGET. HE REFUSED TO PAY FOR THE PLANS FOR WHICH HE HAD CONTRACTED. WE WERE NEVER PAID.Phone
Address
3113 MIDDLEFIELD RD
Redwood City, CA 94063
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