I wanted to like these guys. They had great reviews here on Angie's list. Michael, the first guy who came over to measure and give me an estimate seemed like a nice man. He told me he'd been doing this for many years and seemed to know what he was talking about. The problem is after dealing with the company I found they were incompetent at nearly every level. Heres my experience: I had gutters on my home from when I had purchased it. I was doing some deck renovations so I had the old gutters removed. I was going to install new gutters on the entire house once the renovations were completed. Michael came over and measured we discussed the job and I got the estimate a few days later. The bid was on par with some of the others I got, but I went with them cause, as I mentioned, they had stellar reviews here on Angie's list. My renovations took a bit longer than I expected. I called back when I was ready and because I wanted to make some changes to where the downspouts would go and put leaf guards in all the gutters, Michael came back out and remeasured. His measurements were the same, but the price was much higher. He said leaf guards were expensive. I decided not to squabble. My feeling was (and still is) I dont mind paying a little extra if I get a competent job done correctly the first time. I signed and was contacted about the install date. The date came and the installers showed up. That's when the issues started. The installers decided that my roof overhangs were such that the 5 inch gutters Michael and I had discussed (and the Michael had measured twice, and that had been on the house since it was built) were not adequate. They would let too much water run off the roof over the gutters. They wanted to nail a 2x4 beam to the facia to push the gutters out further. They don't paint though, I'd have to hire a painter to come and do that (and the painter wouldn't be able to get access once the gutters were installed, so in effect, I'd have to bring in my own contractor to put a beam of wood around my house and have it painted before the gutters could go on. Or, they told me they would just nail the gutters to an unpainted beam. (I was surprised that a company that deals with getting water away from the house would suggest using untreated unpainted wood so close to a place where there would be moisture and wood rot.) Also, aesthetically, 2x4s nailed to my facia boards, I felt would look bad. I asked for other options. They had some aluminum triangular spacers that they said would also work. They showed me what they would look like. They looked fine, so I agreed. A few minutes later they said they didn't have enough on the truck and they have another job so we'd have to re-schedule. They guys packed up and left. Later Michael called back and told me the only option was a 2x4 beam or larger 6and quot; gutters. I asked about the spacer option. Michael told me he talked to the installed and the installer told him the spacers wouldn't work. (Somehow in the 30 minutes between the installer showing me the triangular spacers and the installer explaining the job to Michael the spacers were no longer a viable alternative.) Michael just kept insisting there were only two options. I asked if we could cut little blocks from the 2x4s and periodically space them. Again, Michael said no --he wouldn't explain why though -- only a full 2x4 beam around the entire house or larger gutters would work. I consulted an architect and he was surprised they couldn't put up the gutters in the same manner the original gutters had been installed -- with a metal hook that holds them out from the roof a inch or so. That way I could use the smaller 5 inch gutters which would match the ones on the house originally. I called Michael back and he said they don't use that method, they nail the gutters directly into the wood facia boards. He was adamant that the only way to do it was either nail a 2x4 into the boards and the gutters to that or the larger 6 inch gutters. I decided to go with the larger gutters. Michael told me larger gutters would cost significantly more. At this point I was getting frustrated and annoyed with the LI Metal Systems, but I agreed to pay the extra. I re-verified the job and the leaf guards. A new install date was set a week later and again the installers came. When they left I realized I didn't see any leaf guard in one low area of my roof. I climbed my ladder and surveyed the entire job. There were no leaf guards at all. I had paid a lot of money and they hadn't delivered. At this point all my faith in this company were gone. I realized I'd better test the gutters as obviously they had already proven their incompetence. Sure enough I found leaks. I called them up and was told they'd call me back when they researched the situation. No call came. The few days I called again and was told someone would call back that afternoon to reschedule. A few days later the same installers were sent back. There was no remorse or explanation. In fact, they made some rude and snide remarks that I hadn't paid for any leaf guards. When I explained I paid for leaf guards for the entire job and if I hadn't paid for them why would the head office have sent them back to install them, they told me they dont handle any of the pay issues they only install. (OK, so why have the gall to tell me I didn't pay for them in the first place). Then they told me they didn't like the choice of stain I used for my deck. They would have preferred a different look. (I didn't ask them for their opinions. I think they just felt a customer should know how they feel about work that isn't any of their business) The company never apologized or explained their incompetence and ineptitude which I why I felt I should let other Angie's List members know my experience. Use them at your own risk!
Description of Work
Put up rain gutters at my house
Mr. [Member Name Removed], Please accept my sincerest apologies for the horrid inconvenience that you experienced in respect to the lack of satisfactory service and communication with our company. At L.I. Metal Systems, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your (or our own) expectations. I recently learned of this service company (Angie's List); and that we were listed in their system. We are a part of other Construction Service Referral Sites (with well over 200 immaculate reviews) and I wanted to see what I could do to work with this particular site. That is when I come across your review. Let me assure you, I am just as unhappy. No customer should ever have to go through what you did. You would be happy to hear that since the period of this unfortunate review, we have greatly improved in several areas of our company by making key staff changes, improved in production awareness, and more effective training. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again. Are we perfect, no - but we strive to be. At L.I. Metal Systems we deeply value our relationships and reputation with everyone. We and are committed to providing everyone with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with me at firstname.lastname@example.org Yours in service, Gerald Combe