LOWE'S

Horrible customer service. Had a guy named Wolfgang help us and he acted like we were ruining his day, he was so rude and not helpful. I said something to a manager, so she tried to find what we were looking for, but they didn’t have it. Went to Home Depot, got a washer/dryer was in and out within 30mins. And they have better prices. I will never shop at Lowe’s again. They didn’t even care that they lost the sale.

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They did a nice job selling the carpet and pick out the right carpeting, but the installation was an utter failure. We just came to realize that within a little over a year, the carpeting all began to crease into bubble because it wasn't put in tightly enough. We just had it confirmed in the last two days that the quality of the installation was extremely low. We called them half a dozen times regarding that and never got a phone call back.

They both mentioned that I was getting a good deal for the wood and said it was on sale. I realized there was no price listed so when I looked at my receipt I went back in to ask about the discount. They were so rude to me. The guy I spoke with asked who I dealt with and said I should have mentioned it at the time I checked out. We had to go find the sales people I spoke with and he verified again that the wood was on sale. By the time I got back to the front the previous man that was helping me was gone, my cart was pushed off to the side, and my receipt was still on the counter. They finally said they would honor it, but they were treating me like a liar. I had another awful experience with my father at the another location. There was only one person in the lumber department so he had to wait for someone to help him load the cart and take it to the front. They took 30 minutes to check him out because he had to wait for a manager to use his military discount. They then said they would send someone out to help him load the car, and they never came out so my father who is a retired vet had to load it himself. When I talked to management they were unhelpful as well. One manager said they would look into it and call me back and I never heard back from her.