Golden Aire Heating & Air Conditioning

quick, very simple fix

Definitely would use them again...

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They came out on time on the expected day. The technicians were nice folks, respectful of our home and tried to minimize the impact of their work. They worked hard, put down tarps to protect the floors and furniture, cleaned up after themselves and did good work. Their measure of initial duct leakage was lower than an energy audit we had gotten a few months before and I suspect more accurate. They measured after they sealed the ducts and it had gone from 15% to 8%. The reason I gave them a B on quality is that they missed sealing two vents in the bathrooms and had to come back and finish the work later on. This was done with no pushback within a couple days. One of the vents was not connected, so it probably reduced the leakage by another 3-4%. Once finished the work was of good quality and I was satisfied, but better attention to detail would have saved them a followup trip.

They came in right away because of my issue that I had with my propane tank. They came out the next day. They were accommodating. SUPER! They were more than I expected. The owner came right out! His assistant Gary is professional and pleasant to work with.

Golden Aire was courtios over the phone on the first contact. Understood the problem I was having with my "Smart Vent" system. They had a service tech that was familiar with that system and we made an appointment. The service tech called 30 minutes before arriving and was on time. The service tech was very knowledgable of the system and found that it was not set correctly. I had just purchased the home and did not have any instruction book or idea of how to properly operate the system. The service tech checked the entire system to make sure it was working properly. He even went as far as to contact the actual company that made the controller and was able to obtain and e-mail a copy of the instruction manual, something that I had not been able to find anywhere, including the internet. They could have told me something was wrong with the system and sold me a bunch of parts I did not need. Instead they were honest about not needing any parts and adjusted the system for me. I would deffinately recommend this company.

Golden Aire Heating & Air were very fairly priced. They were the least expensive of the 5 companies I looked at. They offered me more than the other companies, a lot of value. I would give them A+s if I could. I would absolutely use them. If I bought a new house and needed the system I don't know if I would call anybody else. Not only were they really honest and very personable, but they went above and beyond what it took to install they system for me. They took a lot of time in helping me understand how the system worked and educated me. They did a lot of extra things that I didn't ask them to. When they found something that needed to be done they did it with out charging me. They were just a joy to work with. They are happy, positive, upbeat, and they are not trying to do a heavy sell on you. It was an incredible experience working with them. I have had questions since they completed the install and they have helped me. I would highly recommend them.

Golden Aire installed the unit about ten years ago and service it regularly. A real person answers the phone which I appreciate. The techs are always on time for the appointment and are very professional. I recommend them to everyone and will definitely have Them install and service the next unit.

Ed Golden arrived shortly after 7:00 AM and the crew shortly thereafter. The crew worked on the A/C and Heating system simultaneously. They laid down a tarp material in the house to walk on and catch debris. The crew was very polite and personable.It took them 1-1/2 days to do the work. I worked in my home office while they installed the A/C and Heating system. The crew was proficient, courteous and cleaned up the debris before leaving. I am totally satisfied with the work done by Golden Aire and would recommend this company to anyone.

It was very good. As per their bids they were right on. They were very professional and were in and out in one day.

The company that installed my HVAC system used to perform routine maintenance checks too, but they have discontinued this service. They recommended another company to do maintenance checks, but that company has an overall "D" grade on Angie's List. So I checked the List for alternatives and found Golden Aire, a company that received good reports from other Angie's List members. Chris from Golden Aire performed a complete check of the A/C system. Gary found a filter for the unit. My system has filters that aren't easy to find, and I really appreciated the effort to locate the filter and to send Rick out to install it today.

Cheis arrived right on time, quickly determined what repair was needed and replaced the offending part, leaving everything neatly behind him. He was so nice as to put in our furnace filter at no extra cost on his way out with the ladder. Nice firm, reasonable price and they go the extra distance for you. Will definitely use them at a later date when needing that type service!

They showed up on time, disconnected all the wires and tubes and moved them accross our attic and to an outside wall where they popped a hole in the wall and pushed everything out and down the wall to the position where the AC would be. They incased everything in a metal shield, moved the AC unit it self and within 4 hours we were good to go. They did a great job. It was something I had wanted to do for a long, long time, but didn't even know if it was possible. Eddie was easy to deal with and although spoke to me about my options (new stuff), he didn't put any pressure on me to buy a new unit at all (unlike other companies I contacted).

They did the review well. It was just a preventative maintenance. They offered to do a routine check for my heating and air conditioning systems. They had earlier committed to me that if something went wrong, they would put me on priority. They charged me around $60 for the review. I felt it was a nice bargain because they came out with all the equipment for the amount charged. I will definitely use them again.

As far as first impressions, they were on time. They had good communication. The guy who came out seemed knowledgeable.

He gave me a ten percent discount. He took care of all the problems. It was a pleasant experience and he found another problem that he is going to do for free. I was very pleased.

They were very, very neat and made sure everything was well covered when they were walking around. They cleaned up after themselves and came back twice to check it. They handled all of the rebate forms for me and they did do the forms for doing it on credit. They were very nice workman, very accommodating and did good work. They had a better price than the competition and Golden Aire left me a list of referrals, too, unlike the competition. Their price was well within reason and I couldn't recommend them highly enough. I plan to call them again for more work.

They had repairman "Rick" at our home within 3 hours of us having called. He checked out the entire system while he was there and replaced the fuse at no cost.

Received four bids for the identical system. GoldenAire submitted a bid that was significantly lower than the other three. Owner surveyed house and calculated needs based on experience with similar houses. Arrived at the appointed time. Lump sum price included whatever sheet metal work was required. Owner removed and hauled off old system. Sheet metal work was done in an extremely neat manner, showing high craftsmanship. Owner took care of all rebate paperwork, and we received rebates in a very timely fashion. Discovered rat hole in wall behind old furnace. Owner repaired and rat-proofed furnace closet with sheet metal at no additional cost. He also went into crawl space and checked duct work to ensure it was sound and that rats could not get into ducts at no extra charge. Owner replaced fan motor at no charge. The motor was still under warranty, and there was absolutely no hassle.

I was very upset with the service provided. When the routine maintenance was performed they did not check the fan or blower just the Freon level and points. When I contacted the company to come out because the temperature had risen to 78 degrees in which I normally keep it at about 72 degrees, they didn't find a problem. When I questioned them about checking the fan and blower, they said that was only done in the fall. His only recommendation was to turn the thermostat down to 68. I wasn't comfortable with that solution and talked with a manager. She said I should just send her an invoice if someone else repairs it. My neighbor was finally able to fix the problem. They did not properly address my concerns. I have used this company previously and they were always professional but they were definitely not responsive to my concerns during this visit.

Two years ago I had a similar heat pump and air handler installed and I have been happy with it, so when I needed another one for the downstairs part of the house I called them again. As with the first time, they showed up on time. Everyone was dressed well and friendly. They took care to cover all carpet where they would be working. There were some complications in install the air handler into a hidden roof area at one end of the house. They took it in stride and got the job done. They were relentless in searching out and repairing leaks to the flexible ducts.