Advantage Moving & Storage

very well and professionally done.

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Great!

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Excellent service

We called three local moving companies we found on Angies List. Advantage Moving had the lowest "not-to-exceed" estimate. They sent an electronic version (pdf) of the estimate within 24 hours of visiting the house. Kelly (the estimator) was pleasant and professional. On move day, the crew arrived within a few minutes of when they said they would with two trucks and a crew of five movers. They wrapped the furniture in blankets and even helped tape shut some cardboard boxes that were old and falling apart. At the other end of the move they put down pads on the stair banisters and drop-clothes on the stairs to keep them clean. They moved everything into the house quickly and efficiently. A couple of times when we asked them to re-arrange the placement of furniture they did so without complaint. They finished the job more quickly then they had originally estimated and so reduced the charge. All-in-all, a professional job.

The woman came quickly to do the estimate after I called. When the estimator came I thought I had made it clear to her that I would probably need some assistance with packing the day of the move. When they arrived I was not done packing because I thought they were going to do some packing for me. I am all by myself, I have arthritis and in my mid-fifties. The people showed up and said they would have to go all the way back to get boxes which is a 30 mile trip. They got my estimator on the phone and she seemed very angry that I was slowing them down because they weren't able to get the things on the truck. She was kind of rude in saying that I shouldn't expect them to do it for nothing which I wasn't, that's why I called them in the first place.

They did a nice job. The move itself was perfect. They got the car in the truck, got it there and got it delivered where it should have been. It was in great shape when I got there. The only thing that was not 100% great - a little bit of a shortcoming - was that the scheduling did not go exactly as they had said it would. They gave me the impression that if I got it there on a Thursday, they would be able to get it right on the truck and get it going. It turned out that I got it there on Thursday, but they didn?t actually get it onto a truck till Monday. If they had told me, I could have taken it on Saturday and not have to leave work, but otherwise it was good. I compared prices and I would say that their price was average. They were very responsive. When I had a question and called them up, they answered the phone, and I could also track the car all the way across the country. There was somebody else there who got into a big argument rather than just resolve the problem - that was a bit unprofessional. They did the job in the manner that I wanted them to do it and they took care of the car. I would use them in the future if necessary.

Being very leary of movers because of a prior bad experience and hearing many moving horror stories, I began my search VERY skeptically. We had another company give us an estimate and a moving date and we signed up with them. We found this company on the better business bureau site which gave them an A rating. One week before our move, we called them to confirm and to ask some questions. Nobody answered and we left a voicemail. We also sent them an email. We did not receive any response for 4 days and realized we needed to find another mover. We found Advantage on Angie's list after a careful comparison. We told them our problem and Brian, the owner, personally answered all of my detailed questions about insurance, the estimate, etc. He also said that he would be driving the truck. Brian gave us straight up answers and explanations and worked us into his schedule with 4 days notice. He arrived at the scheduled day and time, carefully tagged all the items while his crew very carefully packed up our dining room table, and other furniture. Our goods stayed on the same truck from our old home through the 750 mile move into storage. Brian delivered our goods on the day he said he would and had great crews both in California and in Washington. There was very minor damage to our dining room table when loading it into storage but will be easily repaired. We opted out of additional insurance so we will do the repair on our own. Given the large size of our load and the long distance involved, this is extremely minor when we saw how professional Brian and his crew were in every stage of our move.

This is the second time we've hired Advantage Moving to pack and move our household, and we've been pleased on both occassions. We specificallly asked for Edwin to manage the crew since he set a professional, hard working tone in our first move. The movers were careful with our things, did not complain about the heavy furniture we have (including our treadmill) and arrived / worked in a timely manner. Their initial quote was higher than the other movers by 30%, but the final cost was the same as the other quotes (Advantage provided a not-to-exceed quote). I went with them because they were the only ones to do a true inventory, calculate the man-power, and claim that 2 trucks were needed. The others thought they could move us with one truck, but it really took 1.5 trucks --- it could have been a disaster had we gone with someone else. I highly recommend them!

The entire transaction went very smoothly. I did almost everything on the phone with Advantage. Their driver contacted me on day after I talked to them and he arrived with a huge transport truck a day after that. He loaded the vehicle but we had to back that huge truck down my street because it was so narrow and couldn't turn around but we made it. The vehicle made it to the delivery point just like they promised. I would definitely do business with them again.

Very professional for the most part. Lori was very good in giving me a competitive estimate and helped with doing a reverse move of a fridge as well for a very low price at the same time. This distinguished the company by showing it was willing to take care of their customers' needs. The movers were also very professional, except that once it got close to their lunch time and they had already spent the whole morning filling the truck, they rushed off, even though there were a few odds and ends still left in the home. They were very patient and professional at the new home during unloading.