HandyLectric

Last Friday, I had Handylectric come out and look at a few lights that weren’t working in our kitchen and bathroom. They suggested the issue was the ballasts and suggested removing the lights and replacing with LED cans to avoid future ballast problems and save money with LEDs. They posed this as a reasonable and easy replacement, but said nothing more about the process for doing that switch other than to say it would take 2-3 hours and cost $100 per can, that they would like to tell us what color light we preferred, and that they would be here at 8am this Friday. The men were in and out quickly, saying they had to work on another job. Today (Friday) at 8:15 (15 minutes after they should have arrived), I receive a voicemail from Jeremy at Handylectric to see if they can send out the workers and "go over a couple of things." I call right back and, at that point, I’m told that the work will involve removing the ballasts by ripping up the ceiling stud-to-stud, work that they would not patch. While I understand they’re electricians not painters/plasterers, obviously if they had fully explained the work ahead of time and informed me what it would entail (something I am not independently familiar with), I could have arranged for other contractors to come to patch, or sought a company that could do both (which certainly exists, since I've already discussed it with other electricians). When I asked why this wasn’t explained to me in advance, Jeremy at first said this was why he was glad he talked to me before sending the guys over. I said this was unacceptable given that it was a week after the guys initially looked at the lights and after the time they should have arrived on a day where I'd obviously already taken off work. Jeremy then claimed that the man who came last Friday HAD told me the ceiling would be opened but not patched (Which isn’t true because my wife and I were both here to hear what he said, and it included nothing about that. Also, obviously, if it had been said, there would have been no need for him to tell me about it prior to sending the guys to my house since he would have already known that I understood the process.). Thus, while I thought the price was good and initially was happy with the professionalism of the men who visited last Friday, today's response (and attempt to retroactively cover for their prior incomplete explanation) means I will be finding a different company to do the work.