Perfect Interiors

Description of Work: Rushed through the work. Just used sprays. On the surface, looked clean, but wasn't as thorough or "perfection" as I expected.

Description of Work: We asked Nagela to come and do an initial cleaning of our 1450 sq. ft. home and to give an estimate of the cost for biweekly services. My husband showed her around and showed her how to keep our Golden Retriever out of their way and I came home to a spotless house. We'd been trying to keep it up ourselves, but with very busy schedules it was never as clean as we hoped. One thing we did do to make things easier (it keeps costs down!) was to declutter prior to them arriving so all the cleaners had to do was actually clean. We're very pleased with the initial job and have scheduled routine cleaning every other week. I'm thrilled!

Description of Work: in depth cleaning

Description of Work: nagela came to my house to look at everything and give me an estimate. she said about 90 to 95 for the first time and 70 each time afterwards.i told her i didn't think she could do everything in the 2 and 1/2 hours she said it would take her and her partner to clean. she said to me "i have been doing this for 10 years and i know". during the cleaning her partner whizzed through everything. she didn't clean or even vacuum behind many things. she left one whole set of windows and furniture undone and i had to go point that out to nagela. i told her i hadn't had a thorough cleaning in about a year to impress upon her that it was going to be a big job, but for some reason she didn't get it then. she was even going to schedule things over the phone and i told her i wanted her to come and take a look and see what she was getting herself into. her partner even commented on how clean my back bathroom was and i told her she was incorrect. so about 3 hours into this, nagela turns to me and said they were going to have to charge more because it was more than they expected. i said that was fine as i had suggested they couldn't do it all as i wanted it done in 2 and 1/2 hours in the first place. but then, they left without doing about 1/3 of the furniture, cleaning any of the floor baseboards where they had to move anything, not doing the inside of the refrigerator which she told me they never do, but i ALWAYS include the refrigerator so i assume she wasn't listening to me. so i called her the next day and started trying to explain to her that man aspects of the job were not done. i was going to offer to pay her more to come out and do them but we never got that far because she told me my house looked like it hadn't been cleaned in a year, like i had not even made a point of telling her that. then she went on about all the little things i had in it and she wasn't happy having to clean it and then she said she wasn't having a conversation with me anymore and hung up. i'm astonished. i give her a C for her cleaning job but an F for her professionalism and willingness to talk with me about how to rectify the situation and keep a customer happy or even letting me talk with her. i certainly would never use her again, and i would warn others to read my review so as not to have the same experience as i did. this is a response to nagela's response to me. she has now shown by example what i meant by F for unprofessional. first of all, if she thought my house was that bad she should have said to me politely that this would be a big job and she'd have to charge so and so. she was just going to give me a quote over the phone and come over sight unseen. it was me who insisted she come over and take a look to see exactly what she'd be doing because i really believe in being fair and i know i have a lot of little stuff around and it was me that told her i hadn't really cleaned it in a year. in response to that she told me, " don't worry i have been doing this for 10 years and i know what i am doing" well, if she knew what she was doing so well, why could she not see what was exactly in front of her eyes as i took her from room to room to make sure she saw everything. furthermore, i walk my dogs 5 times a day and she did not step in any dog poop. that was just a dig to be nasty i suppose, once again, unprofessional. as far as commending her for being "nice enough" and having the "courage to take the job", there was no begging involved. this was not a job by the kindness of her heart. this was business. it was me, if anything that tried to be honest and fair enough to insist that she come and look at the place before giving me an estimate. i would never want anyone to work for me that did not know exactly what i wanted and exactly what they had to do. and again, unprofessional, in the middle of the job she said she was going to need more money because it was bigger than she expected. after 10 years in the business i figured she knew how to assess a house, but nevertheless, she apparently forgot that i told her "that would not be a problem as i thought she had underestimated things in the first place" how about that.those were my words, unquote. if she says anything different, she is not only unprofessional but she does not speak the truth. and the shower business,... i was a registered nurse that worked in acute care hospitals for 34 years. i always came home and took a shower after i was done working. if i was cleaning houses i would always take a shower after i worked also. isn't that what everyone that engages in hard physical work and sweats does? i didn't realize that meant there was something wrong with my house that she had to take a shower. yes, nagela absolutely has the right to defend herself but angies list is set up and paid for by the clients who subscribe to it, not the service providers. for it to work we all need to share our experiences of the services we each received for it to be worth the money all of us are paying to join. if i only wrote good reviews and did not write the truth of my experience, and everyone else did the same we might just as well look in the yellow pages. it is my obligation to all the other people who look to and trust angies list to let the next guy know what we experienced so they will either be aware or feel secure in the services they are hiring. my loyalty is to everyone who is paying money to join angies list, not to nagela castro. sorry, nagela, but that's what this whole thing is for. insulting me and my "MOBILE" home , i don't even know what you meant by that, except implying something nasty, only makes you look exactly the way i described you, unprofessional.

Description of Work: They never responded to my email. I don't know if they're in business or not. Frustrating.