Team Volkswagen of Hayward

I love Hayward Volkswagen. Everyone is extremely friendly, professional and they always get the job done right. I brought in my 2011Jetta for an oil change and rotate tires and they even washed my car for me! I have been to the Oakland and NewarkVolkswagen but the service and professionalism doesn't compare to Team Hayward!

They got my car done before I had to go to work so they were speedy. They are friendly and explain everything, but I have to call to check on my car, they don't call me.

The staff is very good and very accommodating. The service has been fine. I’m surprised at the amount of times I have to go in for this car. I keep the file on every time I go in there. The car is only a 2008 car and the file is at least an inch think and that doesn’t make sense to me. I don’t drive that car a lot. I felt like the staff knows me. The dealership themselves are fine. They are very upfront with me. They do good service and very accommodating. They do a good job. I have no issues with them but I have issues with VW. It doesn’t make sense that I have to go back all the time for my car. I think they are so overpriced.

This VW dealership is now known as Team Volkswagon. Used to be Hayward VW. They are dishonest people. Check them out on BBB. There they get an F and 15 customer complaints! I guess it is my fault for letting my 81 year old husband go for a "test drive" whilst I was elsewhere. He came home with a new VW jetta wagon diesel, which is the car he wanted, but he was talked into overpaying by several thousand dollars. Unfortunately he paid them with a check (which they promptly cashed). To add insult to injury they gave him a mere $2,750 for his 9 year old Nissan Quest van which had only 48,000 miles on it. I wanted that van for our grandson! When I found out how little they had paid for his Nisson van, we drove back to the VW dealership and said we wanted to buy the van back. At first Jay (a salesman) said okay because the van had major problems like needing a $400 brake job because the brakes were 95% gone. Then he said the red light that indicated the windshield reservoir was empty stayed on (this light had been on for two years and we had already told them that fact) therefore the entire electrical system was bad and would need to be replaced for $1,600. After telling us what bad shape the van was in, Jay said at anyway the van was in their repair shop.with the tires off--but come the next day, Monday, we could buy it back for the $2,750. Today is Monday, the supervisor Sammy, will not let us buy the van back . By the way I just learned that I could have gotten a new brake job for $150--if it really needed new brakes--and a licensed Nissan mechanic tells me that the red light on the windshield reservoir indicated a burned out sensor. What creeps. How demeaning. We got taken by this dealership. All I can do is cry about the fact that I have a too trusting husband and their are some unscruplous people who will take advantage of unwary senior without a second thought. Please do not do business with these dishonest people. VWs are fine cars but this dealership, its salesmen and supervisors are not good people.