American AC Heat Plumbing

The work was carried out in a truly professional and competent manner.

Service technician Ramses, an employee of American Air Conditioning & Heating, did an outstanding job performing maintenance service for the gas heating system, and the water heater, in my home! He was extremely courteous, helpful. and thorough. He explained everything about the maintenance and safety tests he performed extremely well. I recommend Ramses and his employer, American Air conditioning and heating , very highly for heating and air conditioning maintenance and repairs.

Great. Both George and Josh were on time. They set out mats and drop cloths so nothing got dirty. They were knowledgeable, polite and explained everything as they did it. I highly recommend this company!

The visit lasted about a 90 minutes and was focused on the heating system half of the system due to time of year. The system was fully inspected with parts removed in certain cases and re-installed, all with photo documentation. New whole house filter and other secondary filters were installed though the old primary filter to be replaced was still fairly new, but it comes with the service. System was tested and re-tested during inspection and after re-assembly. The tech, Danny, discussed the likelihood of installing attic installation at some point because it's out of code (1 inch vs 10 inch new standard) and the attic does get very warm especially during summer heat. Asked whether the A/C takes a long time to cool and I stated it does not. However, it's good information for consideration and I felt no pressure to take immediate action. At end of visit Danny mentioned the service also includes an inspection and draining of water heater, so I approved and we had a look, since it was not something I've kept my eye on. We noted there was a minor leak in the heater drain valve and was significant corrosion. It's an outdoor unit so not any danger of flooding but as the unit is 15 years old, recommended it might be good to replace at some point if it's not performing well or the leak becomes worse. I will try a cap first to see if that works. Overall, I was pleased with the visit and he was very professional and provided good information. I would highly recommend American Air, the technician that performed the service for me today as well as other staff I've worked with in the past during the primary HVAC removal and installation.

I personally monitored the entire process and was pleased with the installer's expertise and diligence. Additionally, throughout the entire installation, all my questions were answered to my satisfaction. I highly recommend American Air if you are a homeowner who wants to have it done right the first time. Great job !

As usual it went well. Technician was prompt, polite & informative

Gustavo is as good as they come. I feel like I'm in very good hands with his help. He has been out before and his last visit, I called and requested that it be Gustavo who comes out to do my maintenance service check ups every 6 months. Today was my service check up and my opinion hasn't changed. Gustavo really is a great guy! It is nice seeing the same person who "knows the layout" and is familiar with your product. He let me know how long it would probably take him and I completely felt comfortable continuing to do whatever work I was doing before while he did the AC service check. And he is so clean. There was nothing I had to clean up after he left! Plus bonus points for being nice to my dog. Thanks to the whole team at American Air Conditioning & Heating!!

The serviceman was courteous, professional, and explained all the steps he took in the service.

Very well. They arrived a little ahead of schedule, they were knowledgeable and efficient, excellent coordination with the crane service, and finished ahead of the expected finish time. They cleaned everything up when they completed the job and removed all trash.

It went fine. I have an old unit and the maintenance was performed quickly and efficiently. Though there were some things recommended I did not feel as if I was being up sold. Alex just stated the facts and let me make my decisions. I was happy with his work.

It was great. They arrived on time, kept me informed, and work diligently throughout the day.

It went so well--the technician was Henry (Hank) and he was careful with our house, very thorough, and he didn't try to scare me by telling me I needed to buy more services. I was afraid he would say they had to charge me more for the extra work caused by the condition of my unit, but he didn't do anything like that. He covered his shoes to work in our house, he crawled all the way through our attic to fix two vents that weren't blowing any air, and he explained all the services their company offers. I will use their services every six months to keep my air conditioner working as well as it works now. He was a real reliable guy!! I'm definitely grateful.

Brent came early which was fantastic considering my AC was down and the day was projected to being the warmest day of the year! He was friendly, professional and got my system up and running in minutes. Though not the cheapest, I would hire Brent/American AC and Heating again w/o hesitation. Note: Be aware that there are several A/C firms in the Los Angeles area with the same name. This company is located in Inglewood, CA, and has offices in the San Fernando Valley (Northridge).

It seems like their workers are and quot;Commissionedand quot;, or motivated in some way to get you to do the work. I didn't use them, though I'm sure for the $$$ that they wanted the new air ducts should be made of silver or gold! To be fair, they did suggest their new duct system which .is very green, but is that worth another 7K? I don't think so, in my opinion.

I used to have a and quot;membershipand quot; with American Air from 2010-2012, for $17 a month ($204 a year) they would check my system twice a year and supposedly you get discounts when you do need service. But I started to feel that it was not worth it, and that I was getting sold overpriced or unneeded things. One filter that I paid over $300 for was a flimsy piece of plastic and cardboard that didn't even fit well. The last straw was in fall 2012 when the technician told me that my furnace was cracked all the way, was leaking dangerous amounts of carbon monoxide and I needed to have it replaced right away. Something about his manner made me dubious. He wanted me to sign a contract right away to have the furnace replaced (which is several thousand dollars); but the contract, though it stated a price, did not even state the manufacturer or model or SIZE of the furnace they wanted to install (and quot;we'll decide that later depending on the measurements of your homeand quot;); so how can I do my due diligence as a consumer and compare, and research the reliability of different furnace makes, etc? I like to do some research before spending thousands of dollars. That strikes me as very condescending to the consumer, to expect me to sign a contract without specifying what I'd be getting. So I did not sign, but decided to get opinions and estimates from a few other furnace companies instead. I hired a second heating and air conditioning company to inspect the furnace/AC. By taking it apart, he found that the coils were very clogged with cat hair; excuse me, but if American Air have been servicing this twice a year for the past 3 years AND I have bought their expensive filters (AND have been religiously performing the in-between filter cleanings recommended), how did it get to that state?? They had never cleaned out the coils in all that time? Per the other estimates I got on replacing the system, the American Air quote was WILDLY overpriced. Furthermore, I subsequently had the gas company inspect the furnace; their conclusion was and quot;there's nothing wrong with thisand quot;. I also hired an independent home inspector to inspect it for me; he measured carefully to see if it was leaking any carbon monoxide or other unwanted gases and found that it was NOT. Upon reading the YELP reviews for American Air Conditioning and heating, I noticed that several of the highly-rated reviews said basically and quot;They found that our system was leaking dangerous carbon monoxide and had to be replaced immediately, thank goodness they were able to do it right awayand quot;. It makes me wonder.

Job started on time as promised. Daily clean-up. Job completed as promised. Passed inspection first time. The only problem encountered was when the attic access door trim separated from the frame 7 fell to the floor. Technician was back the next day 7 replaced the unit. Problem was manufacturer defect, not installation. Entire system works great.

Last week I needed a big furnace a/c system package for the main house. I checked with American Air as part of getting estimates. The salesperson quoted me a price $6000.00 higher than anyone else. When I said I was getting estimates, he first declared, "Where is your loyalty?" Then he became cold and robotlike, not wanting to "waste his time" since I was getting estimates from others. I got a great system from Around the Clock.

Tried their service special, great deal and service for our AC. Got pretty strong sales pitch for their service contract, which is the point of the service deal. We did not purchase it.

Amazing. Their crew was so professional and knowledgeable. They kept us in the loop the entire time and let us know what was being done. What I really appreciate about them, is they didn't try to upsell us on anything, they really kept the house looking nice, and they were super friendly. They spent about 2 hours alone training my poor husband how to use the thermostat. They double checked everything, and made sure it was working perfectly. I am looking forward to seeing them for our first maintenance.

They were professional and they came out after our air conditioner go out. We had joined their organization and they came out the next day. Everything was professional and clean, and we had air conditioning after a day and a half. Now I have a ten year warrenty on parts and labor.

I completely forgot that I had pre-purchased this package, and the company called to remind me to use and schedule it before the date expired. I thought that was great. The tech who came out was very nice and polite. He remembered me and the system, and he was fast and courteous about the service. Even though the service was for one of the systems, he also did a quick courtesy check of the other to be sure everything was ok. I was very pleased with the professionalism and the fact that the company cared enough to be sure I received the service I purchased.

We had a service contract with this company for about 5 years at one address. When we moved we cancelled in Jan. 2012, but then started up again with an AC and quot;tune-upand quot; in June 2012. The and quot;tune-upand quot; turned into a diagnostic visit - cost of $111.83- instead of the visit included with the contract. The diagnostic visit led to a visit from the and quot;R-22and quot; speicialist to add refrigerant to unit which did not solve the problem. When this didi not fix the unit, a follow up visit resulted in nothing but a lot of inconvience to us because the serviceman arrived 4 hours late after dark, and couldn't find anything wrong. The fourth visit resulted in an effort to overcharge us again to replace a TX valve which supposedly was the and quot;real causeand quot; of the problem. At the fourth visit the serviceman flashed a page from a notebook with their cost for this service. He had three prices - regular price, contract price, and gold-contract price. Our contract price was $650. and quot;What!and quot; we cried!. We were not going to pay that kind of money on top of the $800 we had already paid. By the way - our service contract was 12.83 a month - over $150 a year. Add that cost to your service visit! We called two other companies to come out and that is when we began to realize to what extent we had been over-charged. The new company asked to see the paper work from previous visits. There wasn't any. All we were given was two-inch wide receipt, like a cash-register receipt for the first and second visits. There was no record of how much R-22 was added, no breakdown of parts and labor, no and quot;beginningand quot; and and quot;endingand quot; numbers (which I think has to do with pressure) that we were told is usually on the service report. We were told there is no such thing as a R-22 specialist. Every AC company has people certified to add R-22 to the units. We were told that R-22 should cost $35 a pound. If the maximum capacity of 6 lbs was added it should have been $210 for the R-22 and $130 labor for the second service call, unless they did something more - but there is no way of knowing without proper paperwork. ADD INSULT TO INJURY! Our service contract required us to give them access to our checking account for automatic deductions. When we asked to discontinue the contract we were told that since the second visit ($800) was a and quot;contractand quot; price we were obligated to continue the contract for 12 months after the visit, and, the time of this writing they are still taking money from our account. . NEVER sign a contract with this company! Always get a complete service report from any company you use.

This was a second visit from this company. 6 Months ago we hired them, based on good reviews found on Angie's List and a Groupon discount, to service our A/C/ unit. We were pleased with their work and purchased a 6 month Club membership which provided 1 heater system maintenance visit. The 2nd visit included all the services listed above plus an explanation of our current system's status and needs. Craig, our serviceman, was pleasant, on time, clean, careful and efficient. He was able to patiently and clearly explain all issues and recommendations including the Club membership options which come with a 3-month 100% return guarantee if you change your mind about the purchase plus a $100 - $150 rebate after your membership has been maintained for at least 1 year. I would freely recommend using this vendor.

great Very pleasant person.

I was very satisfied with the work that was done. Both workers, "D" and Hugo were prompt, professional and clean.