Founded 1976 • With Angi since June 2010
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Yes
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Verified Reviews
Showing 1-12 of 12 reviews
MAX B.
08/18/2020
During the move multiple items was badly scratched, dented, broken, missing shelves for TV-stand. Claim manager Theo, rude, unapologetic, degrading. They just don't care and would not take responsibility. After numerous calls, e-mails they wrote us back " We could not find the shelves, a decision has been made to issue a settlement. The amount may not be disclosed over e-mail, I will be sending you a check". Theo refused to discus the amount on the phone ether, told me the decision has been made and there is nothing else they can do for me. Got the check $40. Now we are left with TV-stand and bathroom cabinet that needs to be replaced. The way Theo spoke to me and handled my claim was unprofessional, rude and degrading. DISGUSTING
Description of Work
During the remodeling of our apartment this company was hired to move everything out.
Category
moving companies, antiques
Trasia A.
03/24/2016
Marlene H. B.
01/29/2014
The movers arrived one hour early. They couldn't find their way, so we had to meet them at a supermarket parking lot and led to the location. Overall the moving men were very personable. They loaded and unloaded the truck appropriately. However, once again, they had to be led from the pick-up location to the drop-off location. Renay of the Daly company quoted us $85.00 per hour for a 4-hour minimum. She assured that this amount was the final cost (with no added charges). After the move, However, the company added a "gas charge" of $34.00 which we considered and "up and extra." At the completion of the move, we paid by check (as arranged). The next morning we received a call from the moving company informing us that the check had been lost! In this event, we had to issue a "stop payment" order to our bank, and issue a replacement check. Fortunately, the moving company did agree to absorb the $35.00 stop payment charge. In all honesty, I cannot recommend this company. It is a good idea for Angie's List to discuss with their vendors, the moving company's extra charges that many customers have to pay. Evidently, from reading reviews, this seems to be a bad habit relative to their trade.
Description of Work
.
Category
moving companies
Service Provider Response
Thank you for your recent patronage. We apologize for any communication misunderstandings from our end. Fuel charges are normal and standard and normally mentioned in the phone quotation. Thank you for working with us in replacing the lost check, which caused you such inconvenience. These things happen from time to time and we appreciate understanding customers like you. Mr. MartinMary L.
10/29/2013
This was the easiest office move we have ever had! Art and his 3-man crew arrived promptly at 8:15am and began preparations for the move which included putting laminate planks over the tile on the exterior walkways of the building we were moving from. They carefully handled all of our furniture and office equipment during the loading and unloading of the truck and came equipped with all the proper moving tools. Very professional and super efficient. Would definitely use this company again and highly recommend them.
Description of Work
Provided moving services from our office in Orange to our new office location in Garden Grove.
Category
moving companies
STEVEN S.
08/19/2013
Called them with very short window to move. Took my info and said the movers would be at the first place between 8am and 10am and they were there about 8:45am. Move only took 4 hours. All were friendly, worked very fast, and professionally. Terrific moving company!
Description of Work
Moved to new location from two other locations (apartments)
Category
moving companies
MARGARET S.
08/11/2013
After mother passed away we contracted with Daly Movers to help us ship family items remaining in a large storage unit. This included heirlooms, two chests, family letters and photographs, academic miscellany (dad was a college prof), and many pieces of art. Mom was an artist and they also collected. We needed to figure out how to get all this stuff to KC where other family members would take care of it all. None of it could be shipped "as is" and would all have to be sorted and boxed. We checked out Daly Movers and contracted with them. They were fantastic! Renay was our liaison and she couldn't have been more helpful and professional. She assured us their company could handle everything. My brother met them at the storage unit and they gave us an estimate and assured us the shipment would be delivered on time to Kansas City. On the appointed day a crew came to the storage unit with my brother and began inventorying and reboxing/packaging everything. They were extremely careful, fastidious, and obviously had a lot of experience handling art and framed artwork. They contracted with a local KC area transfer company to delivery the 35 boxes, a company that also turned out to be excellent. Oh, and the estimate turned out to be on the high side after all was said and done, and the final bill was a few hundred dollars less than the original bid. Combined with their excellent customer service, this company was tops with communication. And to add a final high five: everything was delivered before the promised delivery date. Highly recommended!
Description of Work
Boxed up a whole bunch of random stuff from our deceased parent's storage unit and shipped it to Kansas City by mid-Augst.
Category
moving companies
Maureen M.
07/25/2013
The lady I spoke to (sorry I didn't get her name) had a great sense of humor and really cared about my predicament. She actually put me on hold and called some other movers for me who were able to accommodate me. She saved my butt! :-)
Description of Work
I called them for a commercial job because my movers had a cancel at the last minute - and this was for a client and it had to happen TOMORROW!
Category
moving companies
John S.
06/03/2013
MICHAEL G.
11/08/2012
The estmate was competitive. The recommendations of others was high. The Driver and loading crew were fast, careful and professional. The truck was loaded on Monday, in California, and the furniture was delivered, unloaded and unpacked in New Mexico on Thursday. Nothing was damaged. The final price was less than the estimate. I highly recommend Arpin/Daly Movers.
Description of Work
Moved all furniture and household goods from California to New Mexico.
Category
moving companies
David P.
08/13/2012
My wife and I were very pleased with the professionalism shown throughout the process. Tony came out to develop the estimate. He was very kind and patient with our many questions. Priscilla and the other lady in the office moved heaven and earth to accomodate our changing schedule and then went out of their way to find a way to store our belongings when our house closing date changed again. The packing crew (I apologize for losing the list of their names) was very good. The crew was very careful with our belongings. We had some expensive furniture that was fragile. Daly Movers (Arpin) did a great job. We have found only 1 chair that was marred on the seat. Daly Movers (Arpin) showed up at our house in Utah with the same driver that helped load our furnishings in Irvine. He was very patient with my wife when she changed her mind on furniture location. He brought an additional helper with him from their Garden Grove office. This young man was very good and persistant in getting all the inventory tags when we were finishing up. The local moving company in Utah provided some very good people to help unload the truck. If I have the chance to use them again I will.
Description of Work
Daly Movers provided packing and moving services. They also stored our belongings in the moving van for approximately 9 days
Category
moving companies
Ron M.
08/21/2011
I can't comment on how it went overall because it never began in the first place. See above detail.
Description of Work
I called the 800 number for Arpin and not the local number. They referred me to this mover on Tuesday, and they told me the mover would contact me on Wednesday. When I didn't get a call by late Thursday, I called the 800 number back. They told me they didn't understand why the mover did not contact me but would send a personal e-mail to the mover. I still haven't heard anything as of today, Sunday, August 21. I am going with another moving company that is more responsive.
Category
moving companies
Service Provider Response
We apologize that you were not contacted during the appropriate time frame of your request. Recently, we instituted a new call center to help field our growing volume of calls and due to the complexities of a new system, we ran into some technical issues. Since then, we have made the proper adjustments and the flow of information has been greatly resolved. Unfortunately, Daly Movers did not receive your information for an estimate at the moment you submitted a request. This led to the lack of contact and we take full responsibility as a van line for this issue. We hope your move went smoothly and wish all the best. Sincerely, Arpin Van LinesPhone
Address
10612 Stanford Ave
Garden Grove, CA 92840
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