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Five Star Moving

4.5(
25
)
Janitorial Service, Maid Service, Walls & Ceilings - Clean - For Business,

About us

Five Star Moving is regarded as the premiere moving company in the Valley. We are a Christian family owned business since 2002 and provide you with the most advanced and professional services available today. We have built our solid reputation on servicing our customers with a professional and courteous staff and dependable, punctual service. We have successfully moved thousands of customers, from large homes to small apartments.

Business highlights

23 years of experience

Services we offer

Residential moving and move-in / move-out cleaning services.

Reviews
4.525 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
8%
3
0%
2
4%
1
8%
Write a review
Showing 1-25 of 25 reviews
Joe S.
Sep 2015
5.0
Yes, I recommend this pro
.
Kari K.
Apr 2015
1.0
unknown
Annette O.
Sep 2014
5.0
Yes, I recommend this pro
$1,250
On moving day, Craig and his two assistants were at my home when he said he would be.  He picked up the truck for me, taking care of all the details.  The men were very careful with our belongings, wrapping each piece of furniture with blankets and wrapping them with "green wrap tape".  They were able to get everything onto the truck, taking care driving through the mountains to our new home.  Unloading was a breeze, they got everything in place taking extra special care not to scratch my new wood flooring.   I give this company a "5" star rating, they were courteous and pleasant the whole entire time, always taking into consideration all my concerns.   If you have read any bad reports, they are not true.  I was referred to this company, and I'd refer them to anyone who is in need of moving. Thank you Five Star Moving.
Response from Five Star Moving

"It was a pleasure meeting you and your family. I truly appreciate the wonderful review. I take great pride in my company and providing a good service for my customers and this is exactly why i love my job. The moving industry is a hard business, but customers like you make it well worth it. We truly appreciate the lunch you provided us as well, that was amazing chicken on a stick :) I know one of your family members mentioned they were moving, so let him know we are here to help. Enjoy your new home and once again thank you for your business!"

Jeffrey J.
Sep 2014
5.0
Yes, I recommend this pro
$325
My first time ever using a mover. Five Star Moving showed up on time. They showed up with on driving the U-Haul and two others in a Van with all items need for moving. Five Star does not have trucks they use U-Haul and you pay U-Haul direct. The cost was $101. Five Star picked up the U-Haul they took care of it all. The three movers Richard, Gabe and Dennis where very professional. All furniture was package well and no damage. This turned out to be very stress free. Thanks Guys will use you again.
Response from Five Star Moving

"Well you definitely chose the right moving service for your first move :) It was our pleasure helping you with the move and we truly appreciate your business. We would be more than happy to help you or your friends/family with any future moving needs. Take care!"

Karen S.
Aug 2014
5.0
Yes, I recommend this pro
$200
Five Star Moving came to my family's rescue for the second time in a year recently.  The movers called in advance of the move to inquire if they could arrive early as their first job was completed faster than projected.  (Good sign!)   If the agreed upon arrival time was set in stone, it would be no problem.  We had no problem with the early arrival.  Three Five Star guys carefully packed all of our fragile items and they arrived perfectly intact.  We also had a cherished piano that was carefully padded and securely lashed within the truck and it arrived without a scratch.  The couch was packed as if it belonged to the guys.  The guys were courteous and cheerful, much more cheerful than I would be working in Fresno on a hot July day.   In short, everything arrived in perfect condition.  I wouldn't hesitate to recommend them.  Many stars and three cheers to Five Star Moving!
Response from Five Star Moving

"Thank you so much for the GREAT review. It was our pleasure helping you with the move. We truly appreciate your business and would be more than happy to assist you with any future moving needs you may have."

Karen E.
Jul 2014
5.0
Yes, I recommend this pro
$650
Five Star Moving was professional, hardworking, and went above and beyond just moving furniture. When they discovered that one of the pieces of furniture was resting on a broken leg (not something that Five Star Moving broke but something that was already broken before they arrived), they offered to fix the furniture for us...and did a GREAT job! I can highly recommend Five Star Moving and specifically Richard, Roger, and Dennis who were our movers.
Response from Five Star Moving

"Thank you so much for the GREAT review. It was our pleasure helping you with the move. We truly appreciate your business and would be more than happy to assist you with any future moving needs you may have."

MARTHA C.
Jun 2014
5.0
Yes, I recommend this pro
$400
unknown
Response from Five Star Moving

"It was our pleasure helping you with the move, we truly appreciate your business!"

Janice S.
Jun 2014
2.0
$1,600
unknown
Response from Five Star Moving

"Thank you for taking the time to tell us why our service failed to meet your expectations. We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. (1) The couch was covered, however when Chase tried to pull it out of the truck it slipped off the moving pad, thus was rubbing up against the dirty floor of the uhaul truck. Go ahead and have the couch cleaned and send me the bill and i will reimburse you for the cleaning. (2) Yes, there were scratches on your chairs and Richard pointed them out to your daughter prior to putting them on the truck. I was told your daughter said "that's fine, don't worry about it". I was also told these chairs looked like your cat scratched them in several areas. The damage to your chairs were caused by your cats, NOT by our movers. (3) The crew is extremely surprised you mentioning how long the job took. You had a lot of stuff. You were able to fill a 26' truck 2.5 times. 90% of our moves we can fit into one trip in a 26' truck. They worked hard throughout the day and stopped for a lunch and dinner break. You also have to keep in mind the travel time from your current location to the new house (30 min each way) thus 2.5 hrs of the move was travel time. Richard also mentioned to you about centralizing all the boxes during the unload process to one area of the house to cut down on time, however you wanted them to put the boxes in each of the rooms they went in, which in turn took more time doing this. It was a long and very hot day for everyone! Please know that I will personally be handling your case, and will be in contact with you until this issue is resolved to your satisfaction. Please send me the bill for the cleaning service on the couch. It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again. The growth we have experienced over the years is because of customers like you, who faithfully support our business. Please be assured that your comments and recommendations will make a difference. Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future. Sincerely, Five Star Moving Craig Gilliam - Owner"

Lisa F.
Apr 2014
5.0
Yes, I recommend this pro
$350
My husband and I were moving across town to our new home and needed help with the large pieces of furniture.  Even though I called the week of,  Five Star was extremely accommodating and fit us in on a Saturday after  they had a large morning job.  They worked quick and were very professional, and took great care of all our things.  We even asked them on the spot if they could help unload the whole large Uhaul truck  we had and they stayed and worked for an extra hour and half.  We could not have done this move without their help, I am so thankful that there is a moving service in the area that could help!!!!!
Response from Five Star Moving

"It was our pleasure helping you with the move. Thank you for your business, we truly appreciate it."

LESLY H.
Mar 2014
5.0
Yes, I recommend this pro
$1,300
I was very pleased with my Five Star Moving experience!! My moving team, John, Daniel and Jon, were professional, polite, extremely careful and efficient. They arrived on time, even a little early, and got right to work. Everything went well, and I would definitely use Five Star Moving for any future needs and recommend them to anyone else looking for a company to handle their move. Thank you for a smooth and stress free move!!!
Response from Five Star Moving

"Thank you for your business, we truly appreciate it. God Bless!"

Angelo B.
Mar 2014
5.0
Yes, I recommend this pro
$550
Dustin, James and Roger provided excellent service. They were very courteous and thorough with their work. Took lots of pride in their job. I would definitely have them back . 
Response from Five Star Moving

"Thank you for your business, we truly appreciate it. God Bless!"

Elisa S.
Feb 2014
4.0
Yes, I recommend this pro
$250
The team, Dustin, Roger, and Andre, arrived on time and were courteous and helpful. The move took about 3.25 hours (with preparation ahead- all boxes stacked in the front room according to size, drawers emptied out, etc.) They wrapped everything well with only a couple of small scratches here and there, what I would expect from any move. It was nice that they are available 7 days a week, so I could move on a Sunday. I paid for the Uhaul rental, but they took care of picking it up, driving, and returning it. It was the smoothest part of my moving experience! (I used their living social coupon which saved $100). I would not, however, recommend the associated cleaning service.
Response from Five Star Moving

"Thank you for your business, we truly appreciate it. God Bless!"

Maxwell W.
Feb 2014
5.0
Yes, I recommend this pro
$500
5 Star is my go to movers. I have had to move several times in the last couple of years and I would not dream of calling anyone else. These guys are professionals. They moved the contents of my house including a piano. They wrapped everything in moving blankets and wrap. They packed the truck as efficiently as possible and had fun while doing it. I highly recommend.
Response from Five Star Moving

"This was the second time we had the pleasure of moving you and your family. Thank you for the great review and your repeat business, we truly appreciate it."

Stacy G.
Feb 2014
5.0
Yes, I recommend this pro
$200
See above!
Response from Five Star Moving

"We truly appreciate your repeat business."

Jennifer A.
Jan 2014
1.0
$100
We heard of this company through a Living Social special that advertised 2 hours of labor for $98. We purchased the special and spoke with the owner Craig directly to schedule our move. We gave Craig great detail of our current rental home that It was a 3bed 2bath, garage, and some patio furniture that would need to be moved. We were also very clear in that we needed to make two stops , one to take stuff to our storage and then a a majority of our stuff to our new upstairs apartment. We requested a morning appointment because we new we had a lot of things, but Craig told us he was booked and couldn't start until noon. Craig said the job would be no problem for his 3 guys to get done. Based on his "expert" opinion that the job could get done even if they started at 12 noon we agreed to it. Our appointment was to be Jan 18th 12 noon. On Jan 17th at 10pm Craig sent us a text message notifying us that his 8am time slot had opened due to a cancelation. He asked if his guys could come earlier and we promptly replied we could not make the 8am time and needed to stick with our original 12 noon time. The day of our appointment a uhaul and his guys showed up at our rental home at 8am and called us asking where we were. At that time we were driving in from being out of town. We said we told Craig we needed to stay with our original 12 noon time. The guy on the phone said no problem that was their mistake in communication with the owner. From 8am to their appointment time the crew left a 20 foot uhaul parked in my drive way. When the crew showed up at noon I gave the guys a walk thru of the home and showed them all the labeled boxes and items. After the walk thru the crew leader said their is just no way they could do this big job this late in the day. He said the owner Craig did not tell them they needed a large uhaul (which they only brought a 20ft uhaul instead of a 26ft like Craig said they were bringing) nor did Craig give them any of the detail about our job that we provided. After the crew leader explained to me that it would be dark and unsafe for them to move us this late in the day and that it would not be cost effective for me to pay them to make double the amount of trips because they had too small of a truck. I agreed to reschedule for Monday the 20th at 8am. We were also promised by the crew that we would not be charged for the uhaul that day. We took time off work and so did our friends and family that were going to help,. We didn't have any of our computers or tv's set up for the cable and internet That was to be installed that day in our new place. We had ALL of our belongings packed and were left with no choice but to live out of boxes a couple of days. While it was disappointing we accepted these facts and hoped to move forward. Wanting to confirm that we were getting a refund from Craig we called him and he immediately got defensive and raised his voice after one sentence was gotten out of my mouth . He then hung up after we said there was need to yell. I called him back and wanted to explain our frustration and again he got defensive and would not allow me to complete a sentence. He told us to take our living social deal back and they weren't coming on back on Monday to move us and hung up again on us. We are two women and I have never been so disrespected by anyone, especially from a business man that promotes being Christian. Shortly after Craig hung up his crew knocked on our door and said Craig just called them and said "f*** those girls we aren't going back Monday". At this point I am crying because I am so upset by the way we are being treated. The crew felt so bad for us they volunteered to move us on Their own time Monday at a way cheaper rate than 5 Star would of charged us. We appreciated the crews effort to make things right but didn't want to have anything to do with Craig or his team because we had no idea what Craig was capable of doing if he found out. Craig called us after the guys left and said he wanted to come to some conclusion to the situation but again could not control his emotions and raised his voice , I told Craig I would like a refund for my living social voucher for $98 since he said he would not be coming back Monday and also because he said "F*** them girls". We couldn't possibly work with someone so disrespectful and rude. Craig chuckled and said we would not get a refund and the voucher has already been cashed. I then said I would file a complaint with the BBB and whoever else I could just to ensure no one else would get treated like us by him. Craig asked why would I want to hurt him and his family of 6 kids and his crew members and their families that he employs. My response was this has nothing to do with your wife and kids , it's about you taking responsibility and ownership to what you have said and done. He promotes being Christian but he sure is not walking the path of one. You may have been having a bad day or stressed out but that is no excuse to do and act the way you did to two women or anyone for that matter. If Craig would have offered us a refund for the uhaul that his crew parked in my drive way for 5 hours I would have tried to let this matter go, but his chuckle at the situation fueled me to make sure he doesn't rip off anymore innocent people. We hope you Learn from this experience as a Christian, as a man, and as a business owner. Good luck to you Craig,.
Response from Five Star Moving

"WOW... that about sums up this review. This customer is lucky i'm not filing a lawsuit for slander with all these false accusations and lies! I think the only true statement in this whole review is that she found us on living social. It would take me well over an hour to respond to these ludicrous accusations. I'm very tempted to jump in and react to these comments, but i certainly don't want to say anything that i will later regret and i certainly don't want a confrontation. Will it really solve the problem that i claim innocent in the matter, a point of view which is counter to the customers? I think it will most likely only inflame the argument. So with that said, i think we are going to have to agree to disagree in this case and i will drop it. Is it satisfying? Absolutely not, but at the end of the day there are only so many battles one can fight in life. It’s very sad when this type of situation comes up. We strive to provide Five Star Service at EVERY job we undertake. Unfortunately, this customer is making us out to be the bad guy. Five Star Moving has been in business for 12 years. We are a Christian Family owned business and take great pride in our work ethic. My company is based on trust and integrity. Our reputation is impeccable. We have 200+ glowing testimonials on varies web sites such as uhaul moving helper, our many A rating reviews on Angie’s List and the 75+ reviews people have left on our own personal web site. Obviously we cannot please every single person, but these blatant lies and attempts to slander our good name are malicious, scandalous and downright wrong. It is our sincere hope that readers will see this situation for what it is; a big malignant lie. The damages inflicted by gossip or slander can be severe. It is not by accident that scripture addresses gossip and the dangers that it can inflict. When Solomon wrote the Proverbs, he included the seven things the Lord hates. Among them, "A false witness who utters lies" (Proverbs 6:19) It's very unfortunate that Angie's List is unable to differentiate who is being truthful and who is not, but we refuse to let one persons false accusations ruin our good name. Our reputation goes far beyond our name. More than half of our customers have either moved with Five Star before, or have been recommended to us by satisfied customers. We hold ourselves to the high standards of quality and service that our customers demand."

John C.
Dec 2013
5.0
Yes, I recommend this pro
$1,250
OH MY! Where do I start.
Setting the date, time and rental was a snap! Even during the hectic holidays!
The three movers, John, Daniel and Chad were punctual and professional in every way. All my items, whether it was and old beat-up wall unit, or and old classic stereo from the 60's, everything was treated like gold. So, nothing was broken, lost or anything else.
I could not have been happier, and I would strongly suggest to anyone out there that is planning a move, give these people your first call, you will not regret it.
Thank-you again John, Daniel & Chad and all the rest at 5 Start Moving, you made my moving experience a pleasure!
John H Caldwell Jr
Response from Five Star Moving

"[removed member name] it was a pleasure helping you with the move. Thank you for your business, we truly appreciate it. Wishing you a happy and prosperous new year. May all your future endeavors and resolutions be a success!"

Lisa F.
Oct 2013
5.0
Yes, I recommend this pro
$350
My husband and I were so impressed and thankful for the service we received from Five Star Moving!  We had a lot of heavy furniture that needed to be loaded and moved into our new home, and Richard, Steve and Favian should up right on time and couldn't have been more efficient and professional.  
They made sure to take great care of our stuff, and also stayed later at our request to help us unload everything off the truck.  We could NOT have done the move without them.  I highly recommend anyone who is moving to give Five Star Moving - you will be so happy you did!
Brett C.
Oct 2013
5.0
Yes, I recommend this pro
$1,100
The three guys that were provided worked very hard. They were a well oiled machine, each having a specific job that they
went about doing with a purpose. They worked well together and were very conscious of our stuff and treated it as their own.


Mark K.
Sep 2013
1.0
$549
An absolutely a horrible experience. Avoid at all cost. Many of my possessions were damaged, or came up missing. They deny everything and made no effort what so ever to replace anything. Bed moved without the provided mattress cover. Clothing taken out of my dresser and thrown on my bed for no reason. Destroyed my new water heater. These guys are dishonest, liars and take no responsibility for any of your possessions. All they want is to throw your stuff in a U-haul truck and then throw your stuff anywhere they deem fit at the moment. YOU have to rent a U-haul truck for them. They even wanted me to pick it up for them. Five star? Not even. Ten question mark. Some photos provided to give some idea of the level of service they provide. This is how they treat a disabled cancer patient, you can imagine how they may treat you and your possessions. All tolled up, they charged me $425.00 in cash for the LOCAL move, $124.73 on my Visa for the U-haul truck and caused 100s in damages.
Karen S.
Sep 2013
5.0
Yes, I recommend this pro
$300
The move was performed swiftly and efficiently. All items were handled carefully with no breakage. They arrived ahead of time, very friendly & professional.
J J.
Jul 2013
5.0
Yes, I recommend this pro
$400
They were actually early!! Very nice and responsive. Items and furniture to be moved were wrapped and placed in truck carefully. Only thing that got broken was a dial from washer (older machine). The movers actually brought it to our attention and apologized  before we even noticed. Overall, we were very pleased with the company and the timeliness of their work.
Susan S.
Jun 2013
5.0
Yes, I recommend this pro
$178
The move was done with military precision, from packing the truck to putting the bed together.
Charay J.
May 2013
4.0
$400
They did the job in 5-6 hours in two trips.  The movers were friendly and cooperative.  They did half the move in the rain. 
They did an acceptable job, but I felt that they did shortcut on a some things since my move was close. They did not have furniture covers/blankets.  Some of my stuff got wet in the rain.  Nothing was damaged but very annoying especially for the fabric couches.  They were very good about taking things apart and putting them back together carefully, including a large king-size bed. 
Overall, price was reasonable. Took longer than I would have liked and would like the movers to be more prepared.
Pam F.
May 2013
5.0
Yes, I recommend this pro
$1,900
Overall was a smooth, easy move.
Response from Five Star Moving

"[member name removed], it was a pleasure helping you with the move and we greatly appreciate the repeat business!"

Zandro R.
Nov 2012
5.0
Yes, I recommend this pro
$350
They were there on time and were definitely hard workers. Quite happy with their work.
Response from Five Star Moving

"Thank you for your business, we greatly appreciate it."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Five Star Moving is currently rated 4.5 overall out of 5.
No, Five Star Moving does not offer free project estimates.
No, Five Star Moving does not offer eco-friendly accreditations.
No, Five Star Moving does not offer a senior discount.
No, Five Star Moving does not offer emergency services.
No, Five Star Moving does not offer warranties.

Contact Information

1739 East Palo Alto Ave, Fresno, CA 93710

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