Valley Carpet Care

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my house smelled like dog urine and the carpet cleaner used some chemical or enzyme and the smell was lifted out of my carpet . it saved me from having to replace my carpet

unknown

They we prompts and also cleaned a few small throw rugs as well.

I have used them a lot.

I think it went well overall. I really appreciated having the service on the date I called. My carpet was really, really filthy because over the last 10 months I adopted two dogs, and was a short term foster for two other dogs. There are still a few stains and Damon (the cleaner) tried hard to get rid of them. I think some were there before I moved in, so I wasn't concerned about them going away with this cleaning. The primary goals were a clean carpet and getting rid of the pet odors. Mission accomplished. Given the terrible state of the carpet before he started, I think it came out good. No odor noticed this morning.

Here are the negatives- I was told the carpet would dry in 3 hours. He finished at 4 pm, but the carpet wasn't actually dry until the next morning. Damon, was pleasant and said he gave me a break on some services, but he kept discussing how his up-selling helped him make his bonus for the week. I expected to pay more than the $99.00 or 199.00 coupon and had budgeted around $200-250. I really think $230 was a reasonable price. He meant well and I think he was just doing his job. But telling me that charging me more help him make more money was TMI. He did a good job, the service he offered were actually needed and I may request him again. I would just suggest that if he offers more services than stated on a promotion, keep the fact that he personally benefited from selling them to himself.

I had two issues with this company 1) The office people were too busy to talk with me. They don't have enough people answering the phones and seemed annoyed at all my questions (I've never had my place shampooed before) and was told they were holding up people on hold by chatting with me. It took several calls to finally get an order in, then found they made two orders 2) the quality of the cleaning.

The young man that came out was very professional and ended up selling me more rooms than I signed up for (cause the phone staff couldn't take time to help me understand what I'd get.)

My rugs and couches are white. After the cleaning, the couches end up looking dull or muddied as if dirty water was used (but they plugged into my outside hoses, so I don't think that was the problem). There was one portion of the couch that was uncleaned and it was dayglow white compared to the cleaned pportion. I was told it was becasue the couches were old and worn. Ok, that was true, so I guess it is what it is.

With the white carpets I don't accept that excuse. The rugs were new only 2-1'2 years ago and not enough people lived in the house to cause much damage so I hardly know how they got so worn that they couldn't get the heavy traffic areas clean. He said he couldn't do better with the heavy traffic areas and I shouldn't go barefoot in the house cause it cause foot oils are hard to get out. The other excuse is the carpet was worn and the fabrics split causing problems they cant' get out.

The only part that I liked was that most of the heavy spots got cleaned. The rest of the rugs dont't look a s white/clean as I expected. All in all, I could have (and have) done as well with the rug shampooer I own.

The benefit is that 1) I didn't have to do it myself 2) most of the stains got removed (wish he used the stain remover on the traffic areas) 3) eco-friendly products. The only reason I gave this group a C instead of a D is because, not having had rugs shampooed before, I dont' know if my expectations were too high. My neighbor recommended their guy (oh, I asked for the recommended guy, but the office sent someone else), but I think I'll try someone else next time.

I used to use them every 3 months because my entire apartment was carpeted, but I live in a house now. I have no complaints and I like them. They get here on time. My carpets always look fantastic. Their pricing is very good. They are flexible. They are open on Saturdays. Some carpet cleaners are only up until noon or they have a shift in hours. If I have additions like deodorizing or sanitizing, they do it without me having to pay extra which is always nice. I'm pleased with them. I used to have them do 2 rooms and a hallway for $50 and 5 rooms and a hallway for about $100. They usually have specials on their website. I've used them for about 3 years and never had any complaints. I would use them again in the future.

They are very prompt. I take an appointment in the morning and keep the whole day for the carpet to dry. I have used them for so long that it's a kind of normal process for me. I was a little displeased with them this time because the work took longer than before. Otherwise everything is fine. This time they were little pricey than normal. I would use them in the future.

Saw an ad in the paper for 2 rooms and a hall for 49.95, add. 25 for Teflon treatment. Got an appt. between 12 and 2, they didn't show up until 2:30 but they did call. The 2 guys that showed up were polite and professional and the carpet looked great when they were done. There was one stain that they worked on that looked lighter than the carpet color when they finished but that faded as the carpet dried. The carpet was pretty damp when they were done and 8 hours later, it is still a little damp.