Clean Master Services

Very professional and well done.

Had trouble making arrangements

My wife hired these people to do housekeeping twice a month for 3 months. We initially agreed to pay for less cleanings, and paid for that. Then we decided to pre-pay for more cleanings in order to get a package deal, and gave the company's representative a second check, so that the two checks added up to the agreed upon price for two cleanings a month for 3 months. After a few cleanings, we received a call from the company stating that we needed to pay more for the service to continue. It turns out that the company's representative who signed us up (with the extra long pinky fingernail) had pocketed the second check we gave him and never changed our service contract. After my wife went down there in person to show the office person our bank account records with copies of both checks, they apologized and offered us a free cleaning. After the 7th cleaning was done (6 + 1 free), now we receive a $109 bill for the last cleaning, which the office person says we never paid for, and they have no record of a "free cleaining" we were suppposed to receive. Garbage! I will say the cleaning ladies we had most of the time did a good job, but one time we had a couple of younger girls who did a terrible job and seemed to hate being there. Upon shopping around after the fact, we also realized that their prices are way too high for the level of service they actually provide, even in a hypothetical world where they didn't repeatedly try to screw us out of money.

Two ladies were sent over, the key to #3 was left in the mailbox. There are two doors next to each other about 6 feet apart with the #3 on them. The ladies tried one door and not the other and left because they did not have the sense to try the other door. The next day, two ladies entered and "cleaned". All the wire shelves in the frig were still dirty. There was stuff left in the butter draw and the freezer was still dirty and the top of the frig was dirty. The top of all 5 fan blades were filthy (never cleaned at all) and the sills and blinds in the living room still dirty. The stove still had dirt spots and they covered everything inside and out with this disgusting greasy stuff to make it "shine". It looks to me that they were trying to cover the dirt. This greasy polish also attracts dust and is a chemical the smells when you use the oven and burners. I asked they to remove it and they refused. I paid them--just to get rid of them. Trying to get them to clean to my satisfaction was like talking to a wall. They had a "Pat" answer of everything. I felt I was dealing inept unprofessional people. On the third day a "manager" came and she cleaned (everything except the freezer, which after I paid them, they refused to return and clean). She told me that the cleaning dept. does not do the blinds and sills. The blinds are done by the Binds Dept. and the sills by the Window Dept. They will not clean blinds on site, you have to bring them to their office of pay $30 for pick up and delivery and spend time meeting them twice or diving there. All this for 2 small blinds.