TermiGONE Exterminators Inc

Everything went really smooth. They service was excellent, and they completed everything that was on the coupon. We will use them for our termite inspection.

I called TermiGone in response to the 1/2 off offer received from Angie's List. I spoke with Giselle in TermiGone's office who could explain little about the offer or TermiGone's general service. She took both my cell and home numbers and told me a Tech, Stanley would call me back. She added that if Stanley did not call me back by Saturday (my call was on Wednesday), to call the office again. Needles to say, Stanley never returned my call. First off, a potential customer should not be advised to call back if a Tech is unresponsive to their initial call! Secondly, I would expect or at least hope that a potential customers initial contact would be met by someone with some knowledge about the company's service. Bottom line: TermiGone is unresponsive and unprofessional. They will never get my business. Two Thumbs Down!!

The technician arrived right at the start of the 1-hour window they scheduler gave me. He was very professional, and was very helpful in explaining the process and answering my questions. He was personable and answered my questions about signs of rodent control. I told him what the home inspector put in his report and he informed me about his companies services in that area. He also did a visual inspection while he performed the pest control spraying, and told me things looked good. He pointed out a few places that should be addressed (in terms of access to house for vermin.) Overall, the experience was excellent and if I see any signs of rodents I will definitely call this company. I also will use them as annual pest control.

It was great. This big deal was well worth it.

They were from Angie's List. It was one of the specials. We got 50 percent off. They came out to do the special and then they of course found $200.00 worth of more work they wanted to do. They have only come back once to check on the traps. I called them and they never responded so I would not give them a passing grade. They came back after one week and they were supposed to come back one more time and they never did. When I called, nobody ever called me back and nobody has ever showed up. They charged me an additional $200.00 for doing the work. My overall experience with them was not very good. The initial pricing was fine except they added on stuff afterwards which I thought should have been included. I certainly would like them to come back and check what they were supposed to do. It included a service call and 2 follow-up visits.

Service Technician Stan came to my house on time and as expected. He asked if I had any concerns that needed addressing. I told him in the past I had ant problems. He treated around the perimeter of my home as well as around the windows/doors and the fence too. He didn't use hard selling tactics by telling me I needed to spray monthly or anything like that. His recommendation was 2 times a year and look for Angie's List coupons to save money. Very impressive.

They were professional, and on time. I was happy with their work, and would use them again.

Worst purchase from Angie and the company definitely has no expertise in rodent (I wished I had checked other reviews early, mostly of which are about termite). We had some rat in attic/between the walls, and sometimes it went to the basement. We set up the initial walk through on 12/13 at 11am. Edgar was one hour late as he inputted my address incorrectly into his GPS and I had to skip my lunch because of that. He did a walk around the house and showed me some gaps, but he could not give me an estimation on repairs as he said it would be carpenter's job and their company has no expertize on that. He put a couple traps in the basement, while I am more concerned with attic, which is where the noise comes from. I insisted and he used his ladder to take a quick look through our closet to the attic and put a couple traps around the attic entrance. I was very worried that we did not even know the route of rat yet and Edgar assured me that they would catch the rat. If not, as he says, I should purchase their monthly maintenance plan for future. We had one follow-up during which minimum adjustments are made and Edgar continued trying to sell me the monthly maintenance plan. I was told to be patient. Now, more than one month passed and no rat has been caught. I called Edgar about what we should do and he said that he would pass it to his boss, who I haven't heard from after a week. To make things worse, I found out my clothes/suits in the closet are badly tainted because of the ladder Edgar was very dirty and he was neither careful nor he warned me about that. They should not sell rodent package if they can't handle it. Updated: after reading my review, the company was eager to right the wrong by fully refunding the cost and sending out the highly rated Stan. Stan is great! Finally, I knew the entrance point. Stan is very knowledgeable and polite (he even apologize for the stains in closet when he saw them even though they are not his fault). He fixed a couple screens and offered to come to visit again, which I politely turned down as it seems that the electromagnetic rodent repellers are doing their jobs perfectly and I think that the rat has been gone after one or two weeks after installing multiple repellers.

He sprayed inside and outside for extermination. They were prompt. They came twice to solve the problem. They were responsive and punctual. The guy who came yesterday was very professional.

The first guy who came out thought they were mice or rats, and cleaned up a little. He put out three sticky traps and two or three snap traps baited with peanut butter for a 5 car garage. We couldn't see if there were new droppings if they didn't get rid of the old ones, so I had a handyman out to clean. The second supervisor, Stan, who came out thought they were rats or opossums since there was gray hair in one sticky trap. I thought Stan did a pretty thorough inspection of the yard and garage, but did not check the attic. He also set up a few traps that I bought and two bait stations outside, one in the front and one in the back. He was going to return today at 11 am to check the traps, but did not show up. Instead, at 8:30 a third person, Edgar, came. He wore a shirt with the name Ariel on it, so it wasn't even his own uniform. Edgar had no pre-knowledge of my situation and seemed to care less. It wasn't a follow up, it was like they just sent a body out with a jar of peanut butter (which Stan had advised not to put more peanut butter since it can get slippery so they can escape). It has been an incompetent job overall, aside from Stan. My son was able to find the majority of the traps without prior knowledge of where they were placed, but Edgar was not. When I asked Edgar to check one bag, he said he wouldn't because "there might be rats in there" which is exactly what I'm paying them for. Eventually, when I insisted, he checked it. He wouldn't wear gloves unless he knew there were rats, which didn't make sense. Any mildly competent adult could do a better job than they have so far. There has been inadquate follow-up. There has been no communcation between the employees. Stan wants to come again within the next few days, and he does seem to want to follow up properly. When I spoke with the boss, they told me Stan was sick. Stan later called me and said he was at the auto body shop, not sick. Even the owner, or someone posing as the owner, is lying. I really would like my money back and to get a decent service here because I need to get rid of the rats. I'm disappointed in the service and in Angie's List. I had a difficult time selecting a grade for Professionalism because Stan seems to care, but the rest of the people I've spoken with have not cared so I put an "F". Also, when I try to call the office, the receptionist is never there. She has been at home, the grocery store, or not answered my calls at all. This wasn't very helpful since she didn't know if anyone was available because she wasn't there herself. Stan said he would check on this, but I think it seems like the right hand doesn't know what the left is doing.

I contacted Termigone because we were convinced we had a rat problem between our exterior wall and our neighbor's exterior wall. I got an immediate response back from Ariel - they were so quick, they were even willing and able to come the next day. Stanley, the technician arrived, exactly on time and we explained what was happening and he examined the area. After going onto the neighbor's side and getting onto a ladder to look into the gap, we discovered that it wasn't a rat problem, but 2 trapped kittens! He did not charge for his visit (which I thought was super nice) and was extremely knowledgeable and professional. We would call these guys in a second the next time we think we have a pest problem.

I used them with one of the Angie's List deals. They did a pre-inspection and scheduled to come back to do the spraying as well as the other work. They were very thorough. It was a great experience. It was a very good company with great communication. I will definitely use them again.

There was a scheduling miscommunication, as they didn't show up on the date we scheduled for. They did come the next day and performed the service. They were professional, nice, and did a great job.

lasted 2 months & called to chek in the day before the ants came back. Eeeerie! Anyway i gave a B for puctual, but would've been C had they not returned my initial call immediately and came out that day. they were late, maybe 2 hrs, but it was their "Big Deal" day release. Calling them back

I was very pleased with purchasing the "Big Deal" for termite control. Although the big deal was for 2000 sq.feet, I did have to negotiate the remaining footage price and a compromise was reached. Both Stan's were very professional and did the work that was advertised. I would highly recommend this company to friends and family. Linda Stein

TermiGone's staff were very professional, arrived early, and performed the service as advertised.

My appointment with Temigone Exterminators was set for October 10, 2011 between 11:00 and 12:00 noon. Stan Siso, the serviceman for Termigone Exterminators arrived approximately 11:15 and went to work immediately. He was neat, courteous and professional. He provided explanations and resolutions for any problems encountered and went about the balance of his work. What a wonderful deal this has been; not only was this service price affordable, but also provided a great introduction to the extermination service that I will use in the future.

They were very nice and very accomodating. They offered to come back out for free and they were easy to get a hold of.

I used the big deal for this service. I liked everything about them. The man that came out was very friendly and he was on time. He explained everything and so it was great. The price was good. I will use their services again in the future.

He was very courteous and professional. Went around the house and other entry points, and sprayed the area.

Call and scheduled an inspection/exterminating right away due to ants issue that I was having at my resident. Stan was punctual and very professional. Explained everything including what/where he is spraying the chemicals. Explained how long it will take for the chemical to take effect and since the spray I see a HUGE improvement on the amount of ants roaming around my place. The entire process took about a little over an hour and Stan even walked around with me and showed me where potential entry points would be for the pests to enter. Love the experience and would love to use them again for future services.

Since the company is at quite a distance from where I live, I had to wait until other services were scheduled in the area, which took a few days but was not unreasonable. The technician showed up on time, I showed him the problems, and I went back to work. The technician said he'd make sure the doors were locked before he left. The work technically went fine. However, I returned home several hours later and found the front door wide open. Luckily, nothing was taken, and I am sure this was unintentional, but it's still worth double-checking that a home is actually secured before leaving. That's why I am giving a lower grade for professinoalism. Everything else was first-rate. The ant problem has not returned. Perhaps I could have gotten the same result with a one-time service, rather than quarterly. But at least I have assurance that, if the ants and spiders return, they will be treated.

Everything was pretty much as advertised. They came out and we paid for their service. They sprayed and it seems to have worked. The bugs are gone. We have no complaints. We have no dead birds or larger animals.

They did exactly what they came to do - the wasps are gone - the rest of the yard seems fine - thank you :)

Very good, professional job. Ariel, the owner, kept us in touch to let us know when his guys would be here. And, they were here on time and did the job just as explained to us. $1100 is a lot of money to pay out in a lump sum these days, so I was very grateful to a get a payment plan set up.