STERLING CARPET
About us
Sterling Carpet & Flooring is a full service flooring dealer. We specialize in carpet, wood, tile, laminate, vinyl as well as other custom flooring options. We carry all major brands and a wide variety of specialty items and brands at the lowest price in Orange County. Our experienced sales team and installers truly set us apart from the competition and is the main reason we have been servicing the great Southern California area for almost 50 years. Sterling Carpet & Flooring has the distinction of being a Stainmaster Flooring Center, a select group of retailers licensed to offer Stainmaster Ultra Life in Orange County. We guarantee to have the lowest price on Stainmaster Ultra Life Carpet in Orange County. We truly appreciate all of our customers and strive to be the best at what we do every day, to make your house a home. Call or stop by today
Business highlights
Services we offer
RESIDENTIAL & COMMERCIAL CARPET. VINYL CERAMIC. TILE MARBLE. HARDWOOD LAMINATE. AUTHORIZED STAINMASTER FLOORING CENTER AND SHAW FLOORING GALLERY.
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
65% | ||
12% | ||
8% | ||
8% | ||
8% |
"Thank you for the kind words and stellar review. We cannot thank you enough for your business over the years and if there is anything you need please let us know. All the best, Dan"
"Mr. [member name removed], I am sorry that your experience with us was less than stellar. You mentioned our discount for carpet removal and baseboard removal. Normally most installs do not include baseboard removal as we run carpet under existing baseboards when present. Also included in our every day low price is free carpet removal of existing carpet and haul away. I am sorry you did not feel it was fair that we did not discount these items enough to your liking but in reality we don't even charge for them in the first place. Also I apologize you felt the installer was being dishonest when pocketing a tip you gave him. Most times they split tips back in store or at end of day when they drop their helpers off so I cant speak to this effect but I know our installers are hard working individuals who do their best day in and day out and they are very thankful for a tip for a job well done which I assume it was if you left them a tip. Again I apologize that you were not happy with your experience and if there is anything I can do to change your mind please let me know and I am available. All the best, Dan"
I am very particular and OCD about my home and I would recommend Sterling Carpet to everybody. (Sal and Aurelio in particular).
"Thanks so much for the AWESOME review! We are so happy that you are satisfied with your new carpet and thanks so much for the business. Best, Dan"
Lupe was the salesman who helped me choose a carpet that was both handsome and very practical. We have several cats that bring in debris from the back yard and needed a carpet that would be easy to clean and dark enough not to show every leaf or ?? that would require immediate attention. He was easy to work with and provided helpful information. Both the person who measured for the carpet and the two workmen who installed it arrived promptly as scheduled. The gentleman who did the measuring worked quickly and told me Sterling would call me with the price. The men who did the installation also worked quickly and did an excellent job. I am very pleased with the choice of carpet and the workmanship of the installers.
However, for some reason, one of the installers came to me an hour or so after they arrived and told me he had to leave to take care of something. That meant that one person was doing the installation by himself. After a couple of hours, I called Sterling and spoke with the person who does the scheduling. He told me that there should always be at least two men on site to do an installation. The man who left return shortly after my call to Sterling. He immediately went to work and the rest of the project went well. But, because of the situation, they did not finish the job until quite late. Just after they finished, the man who had been gone for a couple of hours told me that he was sent to deal with an dissatisfied customer who had a problem that needed immediate attention.
One would think that such problems would be dealt with by someone in customer service or management. I have used Sterling carpet before and would definately hire them again, but I would ensure that no on leave until the job was completed.
The crew of 2 showed up late and made a huge stink with our painters fighting over who gets to use our driveway. While pulling up carpet, they used some scraping tools to pull up old tacks. They also pulled up and loosened screws holding down the floorboards, upstairs. I asked the crew to stop and re-secure the floor boards. They refused, and quot;We don't do that.and quot; I told them I had to leave and fully expected them to do so, or stop installing the carpet, pick up and leave.
When I got back, I noticed they did a horrible job on the stairs and loft, making poor, uneven pulls over the edges. They even cut into the carpet along the edge of the walls and placed pieces of carpet (unsecured) in the holes they left. I had them spend another hour fixing their mistakes before they and quot;had to leaveand quot; without satisfactorily completing the job.
I called the salesperson that day, who took a message for the manager. The manager came out to our house and met with my wife. She showed him the issues and promised to have the crew out again to fix their mistakes. When the crew came out, they had no idea what the were there to do.
I just found another section along a wall where there is a flap of carpet because of the poor installation. Our floors still squeak horribly.
Do yourself a favor and don't buy from Sterling Carpet. The company has a huge issue of just not caring. If they did care, the manager would have personally inspected the entire job when he was at our house and shown up with the crew to show them where the fixes were needed. Lastly, there has been zero follow-up from Sterling.
"We feel we went out in a timely manner to fix the problem we were responsible for. If he found another loose flap of carpet we would be more than happy to fix it but he did not contact us. As for the squeaky floorboards no. We did not pull his screws out and we could not be responsible for his squeaky floors."
"Member, First let me apologize that you did not have an ideal experience with us on your repeat purchase. I am very sorry that we didn't live up to your expectations and can assure you I have looked into your job to make sure something like this never happens in the future. Sometimes being at a job site at an exact time is a struggle based on elements that are out of our control but we did not do what you or I felt was an acceptable job communicating with you regarding this. Again I apologize. As far as being short on your closet this to is something that happens, very rarely, but can happen. We did our best to get the extra material in timely and finish your job.I spoke with the crew that did your job to make sure they do a better job of listening to your needs of cleaning the sub floor. I totally understand your frustration with the process and I guess one of the good things I can take from your review is that you are happy with your new carpet. I sincerely hope you enjoy your new purchase and if you give us a chance in the future I would be more than happy to help you myself and make sure you have a wonderful and smooth transaction. I truly thank you for your business and loyalty over the years and hope you think of us for your future flooring needs. If you have any questions or other concerns please feel free to contact me directly at the store. All the best, Dan Mandel"
"Thank you so much for the great review and your patronage. It is customers like yourself that have made us one of the largest and most trusted carpet and flooring dealers in Orange County. I am so happy that your new carpet turned out well and hope to help with any of your future flooring needs. All the best, Dan Mandel"
"So glad to hear that your condo in Newport Beach turned out well. We truly our humbled by your kind and gracious words and strive to make sure every customer has a "seamless" experience. (No pun intended) We hope that you come back and see us for all your future flooring needs and enjoy your new carpet! Thanks Dan Mandel"
After being unsuccessful in finding a better deal, we were ready to purchase and returned to Sterling. Mike was there again but was in a more helpful mood! We put down a small deposit and were told someone would call us on Tuesday to schedule a measure. I was hoping the measure would happen ASAP since it could take 2 weeks to get the carpet!
I got a call on Tuesday from a guy whose name I can't remember- he said the only time he could come out was on the same day at 9am; it was 8:20 when he called! I asked him if there was any other time because I was at work and my boyfriend was unavailable. The answer was basically no. He said he would have to call me back the next morning to see what he had available. Very disappointing. I ended up calling Sterling to see if anything could be done about the installer's seemingly limited schedule. Long story short, they were able to get someone to our home later in the afternoon.
I got a call from Mike the next day informing me that they actually had the carpet in stock and could install it on Friday. It would have been nice if he looked it up when we ordered it instead of telling us it would take two weeks, but I was glad to have it sooner. Installers came out and did a great job, but then gave us an invoice with an amount $100 over the estimate! I called Sterling and was told our own measurements were apparently way off, so ok. However we ended up with quite a bit of carpet left over that I wish we didn't need to pay for; apparently the rolls come in a certain size so you don't end up paying for exactly what you need. ANOTHER thing I wish we would have been told when we got the estimate.
"Dear Member, Thank you so much your business. I apologize you did not have the first rate quality experience our customers have come to expect in our 50 plus years in business. For your next project please ask for me personally and I will make sure that your whole job goes smoothly from start to finish. Again I cannot thank you enough for your purchase and I look forward to seeing you in the future. All the best Dan Mandel"
"Member, Thank you so much for letting us recarpet your room. We truly apprecaite your business and hope you enjoy your new carpet. Thanks, Dan Mandel"
Installation went well I suppose, although the installers did not vacuum the carpet afterward (is this normally done?) and left several marks on my newly painted walls. I'm glad I got back to the house before they were completed because I had to point out a spot on the stairs where there was a 1/2and quot; gap between the carpet and the wall. They fixed it no problem and we haven't had any issues with the carpet so the installation was overall ok.
Despite the few issues, I would use them again since after reading many reviews about carpet installation, my few very small issues were nothing compared to what could have been... I was prepared to carefully inspect and insist on any fixes, thanks to many consumer reviews of various carpet places. The prices were reasonable and their selection was excellent. Customer service (after my first encounter) was stellar and I'm very happy with my carpet.
"Hi Member, First thanks so muh for your business and the kind words. I am glad to hear your overall experience was good and that you are happy with your flooring. In the future if you need anything please call me directly and I will make sure that you are 100% satisfied with every step of your purchase. Again thanks for your patronage and for choosing Sterling Carpet and Flooring. Thanks, Dan Mandel Manager"
"Thanks Member for the kind words. We truly appreciate your business and value you as a customer. Please let us know if there is anything else we can help you with and we hope you enjoy your new floor. thanks Dan Mandel Manager Sterling Carpet and Flooring"
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