Lowes TurnAround Home Services, LLC
About us
Family owned and operated, specializing in cleaning, reconditioning and refurbishing Real Estate for sale or lease, 25 years experience in this industry, licensed, bonded & insured, member of SAHBA, Marana Chamber of Commerce, My Local Home Show, & All City Chamber, Free Estimates, most jobs bid on an individual basis, we treat your property as if it were our own, available after hours and weekends as needed
Business highlights
Services we offer
AZ Contractor's License for minor repairs, Move-in/Move-out cleans, Reconditioning & Refurbishing Real Estate for sale or lease, buffing hard wood and tile floors, interior & exterior window cleaning services, painting, power washing, raking & hauling away debris, sanding & buffing concrete surfaces, weeding, yard clean-up to include: trimming
Amenities
Emergency Services
Yes
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 15% | ||
| 0% | ||
| 5% | ||
| 10% |
"Thank you (removed member name), it was a pleasure working with you. Please let us know if there is anything else we can do for. Renee' Lowe 296-0906"
"Dear (removed member name) I am a bit confused. Obviously from the review you posted you were not satisfied with our service, so why purchase another deal for more services? We put forth every effort to accommodate the needs of our clients, we take pride in our reputation and Customer satisfaction is very important to us. Since you were so displeased the first time because we didn’t have the correct drill bit I fear that we will not be able to please you the second time either. Please understand that for most of our jobs we have seen the property and we are aware of the tools and materials that will be required to complete the job satisfactorily. In specials such as this Deal we are going to the job site without complete knowledge of what will be required. You purchased an additional 2 hours of service however; the list you have given us cannot possibly be completed in that amount of time. Putting together patio furniture may take a lot of time. We haven’t seen the furniture so we don’t know how much time will be needed. Also, installing the tub enclosure may take up to 2 hours in itself. Again, without seeing it ahead of time we can’t know for sure. All the things may not be able to be completed in 2 hours, are you okay with that? We could complete your list but at an additional charge. Perhaps we got off on the wrong foot and perhaps we need to talk this over prior to your appointment with us and decide if we want to move forward with this or if you would like to cancel and get a refund from Angie’s List. You gave us an overall grade of a “D” which tells me you are very displeased. I’m not a teacher but I think 3 “A”s, 1 “B” and 1 “C” average to a grade of a “B”, yet you gave us a “D”. I’m asking that you think this through and call me at 520-296-0906 prior to your appointment on Monday so we can talk about this further. Thank you very much, we want all our Clients to be happy and if the only way to satisfy a Client is to not do the job we are okay with that. Sincerely, Renee’ Lowe"
"[member name removed], it was our pleasure to work with you. Please contact us should you need any additional services."
"[removed member name], thank you for choosing Lowe's TurnAround. Let us know if there is any thing else we can do for you."
"[removed member name]. thank you for the great review. We really appreciate it. We also look forward to working with you in the future."
The service was GREAT! Dennis completed my entire 'honey do' list in under an hour - showed me what he had done and answered all of my questions.
I will definitely use this company again in the future!
"[member name removed] It was a pleasure working with you. Let us know if there is anything else we can do for you."
"Thanks [member name removed], it was a pleasure working with you and we look forward to working with you again in the future."
HORRIBLE!!!!
When I spoke to the person on the phone I let her know what I needed, how big my house was and that we were still here with some of our things and pets. She assured me that if I waited until Tuesday that she would get a crew out here. I also told her that the Air Force had given us short notice orders to move across the United States and it was just me working on cleaning the house because my children were not helping, my husband is deployed and I have a very bad problem with my hips and back. I have a disability sticker on my car so I am not faking. Her crew showed up on time but as soon as they came in all they could say was that they could not get this done in one day especially since we were still in the house. However with in 15 minutes I had everything except two reptile cages moved in to the garage, the master bedroom closet, and a spare room which I told them they did not have to do. My children stayed out of their way and I kept the animals up in the spare room they were not going to have to clean. So I have reduced the space they will need to clean and still they say they could not do it in one day. So they spent the next hour smoking and talking to someone on the phone about what they were suppose to do. All the while I am freaking out because I also told the lady on the phone that I had to be out of the house the next day traveling to South Carolina. They came up with a plan they had me sign saying there was a possibly they would not be able to get everything done. I had no choice but to sign because I needed it done. I also asked them straight out are you going to be able to do this or not and all they said was maybe. If I had know what was going to happen I would have told them to leave and call a bigger company. So I paid extra for the windows to be done ($125) and not all of them were done and I am not just talking about one, all the windows except the main bedroom where not done. Also they popped out a screen, I have no idea why and they left it out and I can not get it back in. I also paid to have the nail holes filled, I said I would do the touch up paint as soon as the patches where dry. The living room and the half bath were all that was done, not one single hole up stairs and I had already done the front room/dining room which takes up half of the down stairs. The shower still had comet in it and the rim of the doors on the inside of the shower where worse off than when they got here. I was even helping them by sweeping and taking screws out of the walls up stairs. The floors where never touched by them either. My kitchen was suppose to have been done and the lady spent some time in there but she did not have to clean the inside of the stove because it is a self cleaning stove. She did not have to clean in the refrigerator or inside the dishwasher. I told them they could use my cleaning supplies and they did but the kitchen looked worse after she left than when she got there. My son was filling garbage bags for them and taking them out. I received nothing but attitude while they were here as well as a front row seat the their cursing and constant smoke breaks. The toilets she said she cleaned where not done correctly, the seats and hinges where still dirty. She did a good job of getting the lime build up off but did not wash a single wall of baseboard. The gentleman clean some of the light fixtures but not all and did not touch the ceiling fans. I paid $455 for them to basically make my life harder because I was going to have to fix their mess. My friends could have come over and gotten more done than these two. I am now days late leaving or getting my house on the market to sell and if it does not sell we do not have the funds to maintain one mortgage and one rental so we will have no where to live when we do eventually get to leave. I also can not afford to have anyone else come out and clean because this lying cheating company charged me $455 to do almost nothing. I could go on and on but I will stop here just be forewarned DO NOT USE THIS COMPANY FOR ANYTHING! ALL THEY WILL DO IS CHEAT YOU AND TAKE ADVATAGE OF PEOPLE IN NEED.
"Thank you, it was a pleasure working with you."
"I'm sorry to hear you were unhappy with our work in December of last year. To wait nearly 21/2 months to post a negative review of our company is suspect to me. Our work is guaranteed and if we had known you were unsatisfied we would of corrected any problems at no cost ..I'm truly sorry"
Licensing
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