Tile by Mike Grandinetti

Was going to write a report saying I'd hire him again BUT would have to keep on him for his lack of attention to detail. HOWEVER, after the job was completed & he had gone home, I had to call him about something so grabbed his bill for his phone number & saw how high the price was for the granite tiles. When I calculated what he had charged me per tile, I found he had overcharged me several DOLLARS per tile from what he had quoted. I then checked all the other items & they were OK except the sales tax which was super high. When I spoke to him I mentioned the granite price mistake & that it was a $20.31 overcharge. Also said I couldn't figure out what the sales tax should be (was due refund on tax since refund due on tile). Much to my surprise, instead of him saying he was sorry & would send me the money, he said he had put a lot of time into the job (in other words he deserved the extra money) & that he had to go back to the tile store part way through the job. I said it wasn't my fault he forgot to order the bull nose tile for one wall. He finally begrudgingly said he'd send me the money. Check arrived with a note saying since I was "splitting hairs" (asking for a refund), he was now charging me the 30 cents per tile pick up charge he didn't add for the 3 bull nose he had to go get (which he forgot to order) & deducted the 90 cents from my check & DIDN'T refund any sales tax. Therefore, I'll never use him again & here is what I didn't like: gave me 1 day notice to start when he was supposed to call & let me know when the tile order was in & then set a date (he didn't even know if tile was in yet at this point); didn't order enough bull nose pieces that were special order (were lucky enough to have a few in stock or job would have been unfinished for 1-2 weeks); didn't install granite diamond inserts all going same grain direction like I told him 2 times; didn't put window sill granite going same direction as countertop beneath it; verticle grout lines not straight; had to insist on him cutting porcelain tile below sill all the same size to fit under sill instead of 2 being cut a different size since 6" tiles didn't come out to same size as sill; pointed out grout was too high on top edges of bull nose going up wall & he said to paint over it (I had to scrape off dry grout next day to get a sharp paint line); never told me how pitted and scratched granite tile was on large pieces put on window sill (he should have checked quality at store and gotten better pieces); and switch/outlet plates wouldn't sit flush since he didn't notch out place for screws to go in (said he never notches tiles & to push h****** screws and it'll work - IT DIDN'T. Tile store also said he should come back & do something to fix this). He also put a chip in my granite slab countertop which I pointed out to him & he said he didn't drop anything on it, yet I saw him working right over that spot & as I was leaving the room I heard a crash & he then cursed.

I left a voice message with the information on the services I was looking for. Mike called me back quickly and explained that my home was too far away from his location and because he was very busy, could not take on a small job at such a distance.

Mike did a great job. He takes a lot of pride in his work and the bathrooms look terrific. His price was very fair and the job was completed on time.

MIKE WAS GREAT. HE WAS RESPONSIBLE, PUNCTUAL, FAIR, PLEASANT, NEAT, AND HARD-WORKING. HE WORKED WITH ME TO MEET MY DEADLINE, AND TOOK A GREAT DEAL OF PRIDE IN HIS WORK. THE FLOOR LOOKS BEAUTIFUL.