High Efficiency, Premium Solar and Storage Systems. NO MIDDLE MAN - DIRECT from the MANUFACTURER1 $0 Down Programs. Lease or OWN. Immediate savings. FREE, No Pressure, No Obligation Solar Estimate.
Business highlights
41 years of trusted experience
Services we offer
High-Efficiency, Premium Solar Panel and Storage Systems.
The project went great. We were assigned a project manager and he kept in contact with us every step of the way. Great communication. The project went as described to us. I am very pleased and glad we purchased through this company. Highly recommend using this company if you decide to purchase solar.
Description of Work: We had solar panels installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$34,000
Michael H.
10/2020
1.0
solar panels, energy audit
 + 0 more
Sunpower installed our panels in Buckeye AZ. The output was estimated at 3.2 kw. When they installed the red "solar" placards on my breaker panel (the panel with the labels that indicate what breaker feeds what in your house, they took the panel that was leaning on the house next door and installed it on my house (it was under construction). I called and emailed and finally after 2 weeks they said they would take a look. They did tell me "it passed city inspection so it has to be correct" - keep in mind what a safety hazard that is. My breaker labels do NOT match my neighbor's. In the mean time, by the time they showed up to fix it, the panel was installed next door and powered up. In my first email, I took detailed photos and marked them up so it was perfectly clear what was wrong. After installation it showed about 35 kw and we never even got close to using power from the grid. Having 40 years in the electric utility in Operations and then Controls, I contacted them and explained the meter must be wired backwards. After 2 months of email, phone calls and back and forth they finally sent someone out and said "yep it's backwards" - We'll schedule a time to fix it. But before that one of the customer service reps told me if I didn't like what the app and website was telling me, I could always go out with a pen and paper and take reading and do the math myself. Weeks pass and the appointment comes around, they take off the panel and fix it. I asked them if they could reset the data because it showed after 3 months I had several hundred dollars in savings and had generated a LOT of power, they said no. They escalated my issues to a "liaison" who would help keep an eye on things. Fast forward to 5 months of service, the output initially was around 3.2 kw at peak and we were on our way! Then it went to 0.7 kw. I submitted a support ticket. Waited a week, no response. Called and spoke to someone they said the technical team would take a look. Weeks passed. Called and emailed the liaison who never replied, not once. They said they determined remotely that some of the micro-inverters had failed and they scheduled an appointment for 3 weeks later. He shows up, climbs up on the roof for a few minutes then back down and says "yep they're bad" 5 out of 10 are bad. I said after 5 months?? We need to replace them all. He said absolutely, this must be a bad batch - we will. I get a support ticket email saying we'll be by in a month and replace 4 of them. I emailed them back stating "but 5 are bad on a 25 year warranty after 5 months, the technician said you would replace them all" ....he wrote back, "thanks for pointing that out we appreciate your feedback, as we stated we'll be replacing 4 of them a month from now". I called and asked about it and she said "that's a different department, we'll have to look into it" and I asked about the liaison, did he leave the company or? She said oh no, he still works here, I'm sure he'll get ahold of you shortly. So summary - system installed now for 7 months. Worked for almost 3 months correctly. The rest of the time 25% output or none. I am currently looking to see if I can get out of the contract or if I need legal help. I do not know how it got all these 5 star reviews.
Description of Work: Install solar panels
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$20,000
Response from SUNPOWER by Shurfire Solar
[Member Name Removed], thank you so much for taking the time to write a very detailed review. I am sorry to hear that you have had such a horrible experience; upon investigation we discovered a couple of items we would like to bring to your attention. Our company, Shurfire Solar, is an elite dealer for SunPower. We found out that you did not purchase your system through Shurfire Solar, so we took the liberty of doing some additional digging by contacting SunPower Corporate and learned that you purchased your system through a company called "SunPower by PGT." We would be happy to reach out to you directly to further elaborate or should you feel inclined, you're welcome to reach out to Dante Shur, owner of Shurfire Solar at 623-261-4200. We hope the issues you've experienced can be resolved and this review be shared with it's inteded company. Thank you.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Solar Panels,
Energy Efficiency Auditing,
Roofing,
Insulation
FAQ
SUNPOWER by Shurfire Solar is currently rated 3 overall out of 5.
Sunday: 9:00 AM - 8:00 PM
Monday: 9:00 AM - 8:00 PM
Tuesday: 9:00 AM - 8:00 PM
Wednesday: 9:00 AM - 8:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 8:00 PM
Saturday: 9:00 AM - 8:00 PM
Yes, SUNPOWER by Shurfire Solar offers free project estimates.
Yes, SUNPOWER by Shurfire Solar offers eco-friendly accreditations.
Yes, SUNPOWER by Shurfire Solar offers a 5% senior discount.
No, SUNPOWER by Shurfire Solar does not offer emergency services.
Yes, SUNPOWER by Shurfire Solar offers warranties.
SUNPOWER by Shurfire Solar offers the following services: High-Efficiency, Premium Solar Panel and Storage Systems.