Sit Well Upholstery Fabric & Fit Furniture

So, I really don't know where to begin with this review because EVERY aspect of my experience with Sit WELL Upholstery and Fabric far exceeded any customer experience I have EVER had. I searched for weeks to find an upholstery shop that could restore a vintage Victorian style couch, chair and dining room chairs. But as soon as I came across Sit Well's website I knew I had found a company that had the requisite expertise to do the job. From my first call with the owner Rick, to the home visit with their interior designer Cheyenne I was enthralled by their professionalism, and their level of expertise, attention to detail and views on environmentalism. Every aspect of their business protocol was exemplary. Their prices were reasonable. They adhered to their the service schedule. They provided multiple verbal and pictorial project updates. They were responsive when we had questions. They provided white glove pickup and return service. The finished product... well it was absolute perfection and indescribably beautiful. Sit WELL took furniture that just may be 100 years old, that was so worn, thread bare and actually ready for the trash heap and transformed it into pieces that look like they belong in a museum. Words cannot adequately express my gratitude and appreciation for this incredible team of talented artists. It is my prayer that they continue to prosper as they bless others seeking outstanding customer care.

SitWell is a gem in our community! I have hired them several times now to do reupholstering (indoor and outdoor furniture) and to do refinishing (and repair) work on some furniture; they have also made custom pillows for me. Everything exceeds my expectations every time. The staff and crafts people there are talented, creative, and take great care in their work. This is a very quality business in every way. I highly recommend them.

Thank you, Rick and staff. You did a beautiful job on my dining chair cushions.

Our chairs look FANTASTIC!!! We are THRILLED with the quality and workmanship!!! BEAUTIFUL job!!!

These guys do excellent work, and you will be satisfied in saving you furniture yo get more use out of it. Well worth the cost, and a lot less than buying new.

Long story short, upholstery job was excellent, chairs turned out beyond my expectations. Leopard print. (So you know who I am!) Professional manners of owner, Rick, are also beyond expectations. He unleashed his political views on my daughter ( who owns a business next to his, and they did a trade). She was picking up my chairs for me. He told her he hopes ALL **-king hillbilly Trump supporters, including her, die of Covid, that would rid the country of stupidity. He said many more negative things political against Trump and his supporters. My daughter was so upset to hear someone say he hoped we all die, because of who we voted for, she left very upset, in tears. As a supposedly professional business man, he should be smart enough to keep his political thoughts to himself, AND his big liberal mouth shut. Wonder why this country is divided? Go to Sitwell and talk to Rick. Perfect example. On top of that, he charged $357. More than agreed upon.....typical. She paid it, if I were there I wouldn’t have. He is a rude *******.

Terribly! The fabric bunched up and was not tight. We asked them to fix the problem, they avoided all our calls and emails. We reported them to the BBB and found out they were using the BBB logo without authorization. You are able to see what the BBB said about them if you visit their site. We never got our money back nor the cushions fixed. Very bad people!

went very well. the cushions were a unique size that they matched. lots of options on fabrics and fillings. took a little longer than it felt like it should. they are very busy and do good work.

went great friendly people. quality work

Fine thanks

Excellent job

Perfectly!

My experience with Sit Well started off great. Rick was very responsive and helpful at first. Then he made a mistake with my job. Instead of working with me to resolve it, he denied that he agreed to a review step in the job (even though he is the one who suggested it), then tried to convince me I didn’t know what my furniture cushions look like. When I tried to show him documentation like prior email messages or childhood pictures of my furniture, he refused to look at it and came up with another explanation to try to prove that I was wrong. The mistake was such that it required that the entire sofa and love seat be reupholstered. We went around and around trying to find a solution. We discussed the possibility of sharing the repair cost with the fabric at wholesale, but did not agree to terms. Eight days later, he emailed to tell me the job was done and that I would have to pay an additional $940.20 to get my furniture back. In addition, Rick increased the price of the fabric on the invoice several times after I’d paid the deposit for the job. Although the fabric manufacturer sells the fabric at $34 a yard retail, Rick insisted it was $38.95 a yard. Because of this, I now believe he may have overcharged me for other items, as well, but I cannot check the prices because I do not know the sources. Those are the difficulties I encountered in the process of getting the work completed. Each of the pieces of furniture Sit Well worked on also have problems: --The sofa and love seat are no longer comfortable to sit on. The springs were adjusted but none of them were adjusted the same amount, so each cushion feels different. --The cushions on my chairs no longer fit properly after the original cushions were wrapped in wool. Instead of their original streamlined 70s modern look, they look overstuffed. After the job was finished, I was told that the overstuffed look was to be expected. --The daybed I had them make a cushion for is badly stained. Part of that is from the fabric (after the furniture was stained, they told me that staining from a dark fabric is normal). It also has another dark stain that looks like something was spilled on the bed. I was told it would be cleaned up, but it was delivered still dirty. I took delivery on the furniture because I felt like I had no other choice. I am deeply dissatisfied with how the furniture looks and feels. I no longer trust that Rick did not inflate the numbers in my original estimate and that he used subpar materials that will not hold up. I have no reason to believe that he will honor his warranty if anything goes wrong in the future. I feel like I have overpaid dearly for low-quality furniture that I will have to live with unhappily for years.

They showed up on time and they did a good job.  I would recommend them.

Dropped off early one morning and completed by end-of-day

They are beyond beautiful. Excellent workmanship. Couldn't be happier.

The RV looks like new.

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I cannot say enough good things about this place.  They REALLY know their business, care about customer service; no question.

I have injuries and getting those cushions right is crucial to prevent pain.  SW totally understands and we are trying new foam.  Daniella has been so understanding and we are working as a team to get the foam just right. :-)   RUN to these guys if you want excellent service, I know they will come through.  Very nice people who are service first. 

We called them for an estimate, and they were willing to do come to the house as we lived close to their shop.  We struggled a little to schedule the time to visit as we are away from the house from very early in the morning until late afternoon, but once the appointment was made they were prompt and quick.  We got a written estimate and assurance that the work would add quite a few years to our high quality well maintained couch. They tried hard to come get the couch and return it to us in a timely fashion,  but again, given our long work day, scheduling a pick up time after our work hours (home @ 5pm) took a little coordination and flexibility on our part, as well as theirs. We stopped by the shop to check in on the progress and they allowed us to sit on the new cushions to try them out. They returned the couch the next day.  We have been very happy with the results.

Amazing. Great service. Our patio furniture cushions were in bad shape. We priced out brand new covers and padding at a patio furniture store, and it came to well over $2,000. Decided to get replacement foam instead. We found Sit-Well through Yelp and gave them a try. Highly recommend them for the following reasons: - price was below 25% of the new cushions priced at the patio store - plus we also had him do all the throw pillows, too - the day we brought in the covers, he stayed after store hours to get everything measured and priced - they were ready at the end of 4 business days - beautiful work - they look and feel brand new! When we need new covers, you can bet we'll give Sit-Well our business.