OneGuard Home Warranties

The technician Stephen arrived in a timely manner and diagnosed a bad outdoor fan motor and replaced it. He explained the whole issue to me and explained in detail more about my a/c and how it works and what to watch for on my condensation line. I truly loved the tech and will ask for Cool Blew in the future.

Great experience! Service was prompt, and personalized. OneGuard and the appliance repair contractor kept us informed throughout our service experience. Great value! I would recommend OneGuard to everyone on the market for a home warranty.

What a great experience! OneGuard was able to get the a/c company out quickly- that's important in the TX heat!. Before we knew it we were enjoying the cold air again. Great value! I would recommend OneGuard to everyone on the market for a home warranty.

I came home from work after a 12 hour day of working construction in the AZ heat to find water on the garage floor. My first thought was that it was going to be a long night replacing my water heater. Something I am capable of doing and I have done in the past. Then I thought I would call my home warranty company and see if they could provide service that night. My thought was that it was almost 5 PM so I would have to do it myself. I called OneGuard and they told me they could have someone out that night. Within 15 minutes of calling, Stellar Home Services called me, the asked a few questions, water heater size, etc. They said they were on their way and should arrive within 30 minutes. By 6:30 PMI had a brand new water heater installed. They left my garage cleaner than what they found out. They were very quick and professional. And it only cost me the small service fee of $59.00! The best $59.00 dollars I ever spent. OneGuard made it so easy and convenient. I will use my home warranty more when something breaks and not try to fix it myself. OneGuard makes it hassle free and I trust that they have good, honest contractors that work with them.

OneGuard has been great. We had our locks keys changed by their contractor Copperstar security. They scheduled quickly and their tech Brent was great. He also offered us a Honeywell alarm system that was discounted because we had the One Guard warranty. We shopped around and the alarm pricing was definitely discounted. Brent came back again for the alarm and did a great job. I would highly recommend Copperstar security and oneguard. We also priced the lock rekey out and saved about $50 versus what we would of paid without the warranty. We have also had our sprinklers repaired by Sprinkler Doctors and appliance repaired by Runyon appliance. All contractors have been awesome.

Firstly the customer service rep I spoke with was absolutely great. Her name was Susie and she was very accommodating and nice, even sympathetic and not in a disingenuous way, I could tell that even though it was my problem she really felt bad for me. I know that doesn't have anything to do with their service, but it was nice to speak with an empathetic customer service agent for a change! The service provider came out quickly and fixed the problem all in one visit. I highly recommend this company. Dane

From the initial appointment set up everything went very smooth. The customer service agent took all of my information and help me set up a time to get my locks rekeyed. The technician that showed up to my home was very professional. He called 30 minutes before his arrival as I was told. He worked quickly and efficiently. I was very impressed. I will continue to use OneGuard for all of my warranty services on my home.

I needed my locks changed and they took care of it the very next day! The people at One Guard were very professional and quick with taking my order and their contractor (CopperStar Security) called back right away to set the appointment. One Guard even followed up to make sure that everything went well. I've never had a home warranty company that took care of things so quickly.

One Guard sent out contractor and they performed the repairs to perfection with no problems and it is working better than ever. They installed new timer box.

They came out right away, and did a good job.

I contacted OneGuard and spoke with a very courteous Customer Service Representative regarding a problem with my sprinkler system. She took all of my information, contacted a provider (she even found one one who made late in the day appointments) She told me they would be contacting me within 4 hours (they did indeed), I scheduled the appointment with Lawn Patrol (very courteous, prompt technicians). The service was performed to my satisfaction. I have been with OneGuard for 5 years and they have always provided excellent service from a problem with my AC unit to an oven thermostat. They are always professional and go above and beyond to solve my problems.

Went great! The contractor was professional, courteous, helpful in providing information on what you should and should not put down the disposal to make it last longer, was dressed professionally, clean and when job was completed was very concerned on leaving his area clean; was very concerned whether I was happy with the job he performed and sincere in making the customer happy. He left the receipt and telephone number in case I had questions. I would most likely ask for this company again if I ever have another appliance service call. OneGuard Home Warranties was quick and professional in setting up the service call and employee who contacted me was very pleasant on the phone. I will recommend this company to all I know.

We have been a customer with OneGuard for 7 years. Had lots of positive experiences, but mostly recently were surprised by an offer to clean our windows! The contractors were polite, professional, and clean cut. It was a pleasure to have them in our home and they did a great job. Having a OneGuard Home Warranty gives predictability to the costs of home ownership, and some real peace of mind that we will get good service and prompt helps when an item in our home fails. OneGuard has accommodated our busy schedules when requesting repairs, and has always sent contractors who were capable and polite. I can recommend OneGuard with no reservations!

He was supposed to be at my home between 2:00 -3:00 on Friday, Sept. 13. He called a half hour before to let me know he was on his way to my house. He showed up at 2:10 and went outside to check the airconditioner. After only a few minutes, he diagnosed the problem, telling me that the relay switch that makes the compressor run was not working and needed to be replaced. The went to his truck, got the new part, installed it right away and then came in the house to turn it on and make sure it worked. The unit was running fine and he left. Their technicians are always polite, competent and professional. I would never use any home warranty company besides One Guard. They do great work, at reasonable prices and make sure that as the customer, you are always satisfied with the job that was done. They always call a day or so after the service call to make sure the customer is satisfied with what was done. I think the are great and it is nice to know that you don't ever have to worry about anything breaking or not working in your home, because they are always there to fix the problem quickly and efficiently.

Just purchased a new home, and decided to purchase a home warranty through OneGuard as well. Needed to have the house rekeyed and contacted a few local locksmiths for quotes. We contacted OneGuard and for just $55, had 6 locks rekeyed and our garage pad and remotes reprogrammed. The local lock smiths were charging around $60 just for the initial travel cost, so instantly saved roughly $60-$80 using OneGuard. In addition to the savings, OneGuard called us to "welcome" us to their company and the turn around to have the lock smith scheduled was very reasonable.

I tried to sum it up in my title. This industry seems to be by definition one that's not entirely customer experience friendly. Its more or less impossible to find one with a clean record but this one is cleaner than most and the service pros I've talked to that have any knowledge of them say they are one of the better ones. I will say that they offer a much more pleasant customer contact experience than the warranty company I had before - that one was awful. They are more responsive and at least initially present a better attitude. We've had 2 service calls during our year with them and in each case they sent out someone a little bit more slowly than I would have liked but not too slow and they got the job done except for an issue with the second one that it still a mess. The second call involved my a/c system. The tech said that the drainage I was experiencing was due to faulty installation. An important point here is that I paid extra for a rider on my policy to cover what was termed as pre-existing conditions. One Guard refused to cover the issue saying that pre-existing didn't cover bad installs from the original builder. I'm sure there is legalese involved that they can hide behind here to keep from being legally responsible but I find the ethics of denying any coverage when I paid for the pre-existing rider to be questionable. So I guess the bottom line is that if I have to have a warranty i'd probably go with these guys and I'm VERY reluctantly going to renew with them but if you do go with them just remember that they are not all that far removed from the other bad players in the industry. Hence my "queen of the pigs" analogy.

It didn't go, the company OneGuard sent out was really bad, It's a shame they use such crummy contractors.

I never imagined shelling out to renew a home warranty, but I just did. OneGuard has a noticeably higher rating on Angie's List than any other company with comparable coverages and a similar number of reviewers, and in our experience they've earned it. The contractors they sent out were always professional and in the case of one plumbing company in particular, a company we'd call back to handle non-warranty claims or anything else. The people we talk to at OneGuard are friendly, professional and great with followup. For what we've paid so far there is positively no question that we're getting our value for money.

A very expensive $550/year One Guard Home Warranty came with the purchase of our house. After living in the house for one month, the HVAC went out. Daily temperatures outside were in the 95-100 range. One Guard took a WEEK to come back and tell us that they were denying the claim due to it being a pre-existing issue. Apparently this is their standard way of doing business. They take FOREVER, then at the end they deny the claim, forcing you to go elsewhere for service. If they had told me a week ago that they were going to do everything they could think of to deny the service claim, I could have had a new HVAC installed by now and spent the last few days in comfort. Needless to say, I will not be renewing the service contract. What a waste of time/money!

Not well. The contractor yanked my chain all day long only to not provide any service.

The call to set up service was prompt. The technician arrived before the time of the appointment and said that I wasn't home when the appointment was scheduled. He said something like "I was lucky he didn't go onto his next appointment without calling me." I found him to be curt and unprofessional. He did a good job though. This wasn't OneGuard's issue, but the locksmith company.

Everthing went as plan...the repairman was professional, knowledgable and polite. We would not hesitate to call them when the need arises.

There workers either don't show up or misdiagnose the problem. Then it takes multiple trips to get anything fixed. The people at the company are very nice but the repair people they contract with are terrible. I guess if you can make it in business you would not work for a warranty company. 9-9-13 The company does try. They have now cashed out about three things their workmen could not fix. The ice maker, despite the Regrill Guy billing OneGuard over $700, still does not work. The hot water dispenser is unfixable or replaceable with a like item. And the shower hose could not be replaced either. So I am awaiting three checks though the amount for the icemaker was based on a $1000 limit for an extra refrigerator. Only a bit over $300 left now to replace a $2000 appliance. Never received the paperwork that shows this limit and requested it again today. 10-10-13 They finally cashed me out of the three appliances they could not fix. Sadly the icemaker was not much given the cost of the product but I replaced it with a countertop unit which seems a better alternative. I've raised the company's grade since they really do try. The problem is in the people they have contracted. I suggested perhaps instead of being an HMO for appliances they should let the licensed professionals you already know bill them for services.

I did not renew with them because the quality of the service they sent was poor.

I've had several things go wrong in our house, I normally just fix them myself to avoid the $60 service charge but I did make a call on a leak that I found in the garage upon moving. I told them what was going on, they had me send my home inspection to them so that they could confirm that it wasn't a previous leak condition. They charged me $60 and they had a plumber out here within a couple of days. I thought it was going to be a 48-hour service level agreement but I heard from their plumbing people the very next day. It was a good and big risk when I made the service call because I couldn't identify where the leak was so all the repair wouldn't have been covered, finding the leak was not, like if they had to go into a wall and they were like, "Do you still want to proceed?" but it turned out to be easy and the plumber knew directly what was going on. He bought the part even before he got here because of his knowledge and know-how.