OneGuard Home Warranties

came to house the week before, ordered part from out of area and came to repair.

The replacement of the new water heater went very well.

It went well. In fact it couldn't have been better.

Their customer services was fantastic and at the cost of $55.00 a month you cannot beat it. They have come out multiple times to fix things for us and it has always been a good experience and was all covered by a monthly service fee in addition to a trip charge.

I just bought my home and signed up for one guard after much research on Angie's list. My first thing I got was my home rekeyed. I was all alone and needed to feel safe. I called and had great customer service especially being at 2am. The next day I got a call and the scheduled service was booked. When the day cane the service man introduced himself, explained what he was going to do, and he went to work. He had the job done in 30 minutes. He was very friendly, and courteous (he even played with my puppy). I am very impressed, and now I feel safe in my new home!

HORRIBLE!!! On Monday Oct 12 @ approx. 8:30 a.m. I called One Guard in re a tankless water heater...They said their vendor would contact me w/I 4 hours...There was NO contact from anyone, so Tu morning I sent an email to One Guard...Still NOTHING...So, Tu late afternoon I called One Guard once again...They then contacted the vendor, who admitted they had mis-placed the work order...Finally, late Tu afternoon the vendor called and set up an appointment foe late Thu afternoon (a full 4 workdays past my original call)...The 'tech' took one look at the unit and said; "I'm afraid to touch it for fear of shorting out the whole unit"...On the following Tu (8 days past my original call) the vendor called to set up an appointment for Thu the 24th...The same tech returned w/ his supervisor(?)...They determined that a part was needed...That was over TWO weeks ago...I have heard nothing from One Guard, nor the vendor...It has now been FOUR weeks since my original call to One Guard, and half my house still has no hot water... In what world is this acceptable service???

Where not able to gain access to plumbing on earlier visit. Came back when accessible a second time repaired the issue at no charge. Highly recommend this firm

I had to have a new wall mount toilet. One contractor came and quoted a real high price, $1800.00 range. We talked, and the next day another contractor came in with a lower price, $1,000.00. Second contractor was the best. Polite, honest, and fast. The warranty is a good thing for a 32 year old house.

We contacted them based on reviews when purchasing a new home. They did an excellent job answering our questions. They gave us contact information in case we had additional questions and made several follow-up calls to be sure.

AC went out in aug and it was108 degrees in phoenix. They called the contracted HVAC company to come out to fix it. The company was there within 24 hrs and did a great job and AC was up in running

We purchased a Home Warranty from them. We have needed to call them for two different items. 1st was a water heater problem. The company that they sent out didn't do anything but try to sale us on thousands of dollars of work that would not be covered by the home warranty. The Second Items was a microwave that needed fixing. The company that came out did there job as they were supposed to and we were happy with the service from him. So currently we are 50/50 with them. We will see how it goes next time.

Until this instance, I loved my home warranty company. I have been telling all of my co-workers and friends that this was the best company. They were always responsive, and explained my benefits and costs prior to any services performed. But now we have hit a snag. My A/C unit stopped working two weeks ago and I called a service request to OneGuard. They sent out a technician within three days to look at my unit. The technician fixed the problem, but during the process he noticed a crack in my furnace which deadlined the furnace completely. His company contact OneGuard to find out if they could go ahead and fix the furnace as well. OneGuard never called back. I finally called them two days later and they asked to see my home inspection report from when I purchased the house (4 months ago). I provided them with the document and they said they would call back the next day. They did not call back andafter another two days I finally called them. The man I spoke with informed me that the crack in my heater must have existed prior to my purchasing the home and so they would not cover it. The inspection report does not mention ANY CRACK at all, though it details with photographs every other issue the inspector encountered. OneGuard says that the crack 'surely existed' prior to my purchasing the home, even though it is not mentioned in the inspeciton report, and so they will not cover it. There is NO PROOF that this crack existed, there is no documentation that this crack existed, and it is extremly probable that this occurred after I purchased the home. The company obviously wanted the inspection report thinking it would help them deny the claim. When the inspection report did not support their theory that this issue existed prior to my purchasing the home, they decided to base their denial solely on their UNSCIENTIFIC ASSUMPTION that this MUST HAVE EXISTED. With no proof at all. It makes no sense. They essentially told me that I should have known, via psychic powers, that this was/would be a problem when I bought the house, and so they won't cover it. I want Angie's List customers to know that this company is great for small things, but the first time you bring them any substantial issue they will simply deny to fix what they claim to cover based on ridiculous assumptions such as you should have known this was going to be a problem. I am having my inspection company contact OneGuard to explain what they already wrote in their report, that this was not a known problem at the time of the purchase and if it had been a problem it would have been documented accordingly. I will update this review once things reach a final conclusion, but I fear it will not get better. I have already told three people in my office, and my sister, all who are looking for a home warranty company, to not purchase from OneGuard (I work with the military who are always moving in and out and always looking for home warranty companies to cover their homes when they purchase, sell, or rent out a home). Good luck to anyone looking for a home warranty company, but pass this one by.

We have been VERY HAPPY One Guard customers since we first purchased the home warranty service contract about two years ago. Prior to One Guard, we were with a very large home warranty company (beginning with the letter "A"). Our six year experience with that prior home warranty company was nothing short of miserable and frustrating. Every call had to be elevated to upper management in order to get results. On the last call with the prior home warranty company, I decided to ask the service provider who they themselves recommended for a good home warranties. His response was One Guard. I met the area One Gaurd representative and decided to sign up. On our first call with One Guard, the tone and professionalism were remarkably so different in comparison to our prior home warranty company that we were floored. At first, we thought okay, it may be because we are new customers but that assessment was totally wrong. For the past nearly two years, we have had "stellar" service from One Guard. Although we may have experienced one of their "odd" service providers, One Guard stands behind you and looks to the entire picture before making a decision. And if one of their service providers is "odd" they will take the steps to investigate. One Guards employees/call center customer service representatives are each excellent. Whatever One Guard is doing in the ongoing training of their employees...it is working! Although one never wants to call your home warranty company, when it is necessary, it helps tremendously when the company's customer service representatives are: 1- courteous and professional, 2- care about your needs and ask questions to ensure they understand the problem, and 3- answer all your questions and then assess your understanding so that there is no misunderstanding. It is clear One Guard home warranty is a professional, proficient and caring company. It is apparent their management team does what it takes to ensure the company is building positive and strong business relationships...which is how a company stays in business. This past incident, we needed a water heater replaced. The job was done seamlessly from call to One Guard, to the call from their service provider, to the provider's visit and to the repair. Thanks One Guard!

It went well, the repairman was very polite and friendly, and my shower is working well.

The plumber was prompt, courteous and told us a lot of things about the neighborhood while he was busily working away! Michael's Plumbing did a great job! We never would have known about them if not for OneGuard Home Warranties.

Contractor was on time, very knowledgeable, explained what he found.

One call is all it takes. No hassle, they take care of problems that on other provider will. I've used them 4 times so far since August of 2013. Fast, friendy, professional services is what I got from OneGuard customer service. Specially Cynthia, she is the best.

The repair company came on time repaired the heater. I called on Sunday afternoon the repair company came Monday morning repaired the heater. All it cost was $59.00. I have looked at a lot of Home Warranty Companies, but this one offers so much more and will cover older houses that have more items to go out. I am very pleased with OneGuard Home Warranty.

We always get excellent service. Whenever we need sprinkler repairs, we always request One Guard to call Sprinkler Doctors. They have done several repairs for us and we have always been very pleased.

I had a 3 year old Samsung HE Front Load washer that failed to stop spinning. The technician diagnosed the problem as an issue with the drum being out of alignment and would not spin fast enough to trip the sensor. Long story short the repair was estimated at $860.00. One Guard sent me an email the next day offering me my choice of a new washer, but not the same brand, or a check for $678 to purchase one of my choice. I opted for the check and it arrived about 10 days later. We purchased a new washer, put it on the Visa and paid it off before the bill came due. Best service I've had from a Home Warranty company in the past 15 years.

The repairment from Advanced Garage Door Service was excellent, knowledgeable and very nice. He was prompt and didn't waste time fixing the problem quickly. We were very impressed.

Terrible company. Poor ethics and professionalism.

They cancel you if you use them - don't cover what should be covered - beware...would not reccomend!

One call is all it takes. The customer service will take care of the rest. Cynthia is the agent I've worked with few times, she is the best. I highly recommend OneGaurd to anyone that is looking for a first classservice. I've dealt with 2 other home warranty companies, neither one comes even close to OneGuard.

We've used Oneguard for over 10 years. They used to be called Service One. We noted the water heater to be leaking, called them, they had someone out the next day, who reinstalled a water heater in less than an hour. This has consistently been the service we have received from them. Their subcontractors (with the exception of one electrician, who was terrible) have been high quality, fast, efficient, and complete. Their prices have gone up over the years, and covered items have gone down, so check what you need. However, they have at various times fixed our garage door, replaced water heaters, fixed plumbing problems, fixed our A/C units several times, replaced our dishwasher and washer, and serviced our dryer several times.We continue to use them because they fix the problems (again, with the exception of the electrician, who failed miserably), and they take good care of us.