OneGuard Home Warranties

Took 5 visits but when it didn’t stay fixed after 4, they had another company come out for a “2nd opinion” at no cost to me. Finally got it fixed at no additional cost to me other than the monthly fee and the single payment for the initial visit. Works like a charm now.

One Guard is always so responsive. I like that when I call I talk to a real person. They seem caring and they immediately process my request for service. Everyone that they have sent out has done a great job! I highly recommend this warranty company!

Timely initial response to phone call followed by same day service and quick repair. Technician also spend time showing nuances of system (previous owner left no owner's manual). Now I have a much better understanding of the system and can make some resets without having to experiment. Extremely pleased with this company.

Avoid this company at all costs.. They are the typical home warranty company that doesn't pay their claims. This experience has been an absolute nightmare - This company epitomizes the worst of home warranty companies, in that they look for the most ridiculous loop hole to rationalize NOT paying their claims. The contractors they dispatched were even worse.. Avoid Speedy Electric especially their analysis was obsene!

I was a loyal customer for 5 years. In the last 3 weeks I owned my house I had the need to file 2 service requests. The AC stopped working after our home inspection. It was the first week of 100 degree temps. It took them 4 days to get a service provider to my house (and I was told there were not other options). The first night I stayed in an 85 degree house, the next afternoon it was 95 degrees, so I took my dog and lived at the Westin for the remainder of the week. The appointment was scheduled for Friday Afternoon between 1 and 4 and the technician didn't arrive until 7:30 PM. It took nearly an hour to get the unit operational and it did not cool down in the house until after 2 am. I provided the guy $60 cash to pay my service fee as the One Guard website was not accepting the warranty requests with credit cards attached. 4 weeks later, after several calls to customer service, I was finally told the reason the warranty was not transferred to the new owners was I had 2 outstanding service fees. One for the AC that I paid in cash and one for a Refrigerator repair where the technician did not fix my ice maker (supposedly ordered a part that did not come in until after I moved). I authorized another payment for these expenses as I was being held hostage over $120, however I disagree that any of the moneys were owed on either as 1) the money was already paid, and 2) the service was not preformed. I was told if I could provide my receipts they would refund this however all of that paperwork is still packed. I just feel like this is horrible customer service to someone who was a loyal customer for years. Makes me not want to use them again. I am in need of a new warranty on my new house but will not be using them. After being told I was lying about the AC payment, I feel like this company has more loyalty to their technicians and not their customers. Questioning my integrity is the worst offence you can commit. Shame on them.

The repair company was great. I heard from them within a couple of hours to schedule for the next morning. The guy showed up on time - and first thing in the morning. He checked everything out told me he couldn't find a mechanical issue at that time and guessed that the unit had frozen up. He explained what I should look for and action to take if the problem recurred.

Outstanding service tech. Very helpful and thorough. He gave me advice on things I can do to improve efficiency of my home cooling.

1) Friday Jun 27 our HVAC system compressor stop working. ( Houston 90 + degrees ) 2) we called Oneguard to schedule an emergency service but they didn't because technically we do have 2 AC systems in the house ( independent from each other but not dimensioned to serve the whole house ). 3) We did reschedule with the contractor for Tuesday morning between 11 to 3 p/m 4) On tuesday morning the contractor left a 5 second voicemail at 10:44 a/m on my phone saying he was on his way when we did ask clearly to contact my wife. 5) at 11:20 he called my wife saying that he was at home, nobody was there and he would charge the service fee of 59$ 6) My wife did contact me and than I did see the voicemail but no attempt of calls, I might have been in a no reception area. 7) I did contact oneguard to try to solve the situation and the answer is that a 5 second voicemail is all it takes to charge the service call. 8) I did contact oueguard again getting the same answer, at least they all read the same book. 9) I sent an email request ( can't do it over the phone ) to cancel the warranty contract. 50$ for breaking the contract early. As cliff notes: the company provided by oneguard for the call is not even on angie's list but is on yellow pages http://www.yellowpages.com/houston-tx/mip/mann-ac-and-heating-inc-470067435 and reading the reviews, it's scary. I did used oneguard before and I had mixed feelings on the contractors they tend to use... one quoted me 6000$ to replace my A/C system ( the other one ) and more than 800$ to replace the fan motor with all the "Scare tactics" that everything will fail soon.... than finally at the 3rd time they sent a guy that did a good job. Same for a plumbing issue that did cost me more than hiring a professional.

Their service provider, Swat Plumbing, did an excellent job as always

One guard took my request for service and assigned it to Pruitt Plumbing who called me within a couple of hours. They were going to come out the next day but I had to put it off to the following Monday. They came on time and said the part I needed was not on his truck. He got what was needed and came back the next day and installed it.

Purchased a home warranty not the least expensive, middle of the road, with extra coverage (pre-existing conditions). A week after having renters move in they had a problem with the electricity. Only half of the house had power. Called one guard, they sent out a knowledgeable electrician that diagnosed that our breaker box was old and had malfunctioned. Shortly after received a call from One guard stating that they have declined to approve the repair for the faulty breaker box and we will be liable for the expenses even though we purchased the pre existing conditions. Never the less, after speaking to the electrician and him stating that no inspector would be able to visibly see that the box had malfunction with out physically removing the breaker box, we paid for the repairs ourselves and have cancelled the policy with one guard. Their authorization department told me they always hold the right to refuse payment on any service performed if they chose to. That is not a value in a company that I would support.

The Plumber sent was courteous and communicative in an appropriate manner. The repair has held since the date so I am satisfied with the work completed.

Fine.

Repairman came when expected. Was very professional. Fixed the air conditioner. Still working fine.

The tech showed up on time and quickly resolved the noise issue. He also determined that the refrigerator was freezing the produce because the temperature controlling device was faulty. He order a new controller and returned a week later to install. This solved the freezing produce issue. But now I know that they most likely will not send out a tech unless something is totally broken. I guess I'll have to live with my dishwasher that does not wash dishes for now, at least until it fails to turn on.

It would be hard to overstate the difficulty I had working with OneGuard. My tenant felt her A/C was not working well, so I called Oneguard to make use of the policy I purchased from them two months ago. They sent someone out two days later. He said he could not fix it because it was pre-existing. I explained the policy I had (which covers undetectable pre-existing)- and he acknowledged that I would have no way to have known that this was happening since it was in the middle of the unit. I also explained that someone came out just a few months ago- prior to getting my policy with Oneguard - to fix a motor issue with the unit. When that company left, the unit was functioning perfectly. Somewhere in the communication chain, the message got twisted. OneGuard claimed that I told the contractor that the exact same issue was fixed 1 month ago. Therefore, they declined to cover the service. Not only did this conversation not take place, but the AC company who I then called to fix the issue has put in writing that what OneGuard claims to have as the reason for decline is not true. I produced my house inspection from one year ago showing the unit was in perfect order when I bought it. I showed receipts from the previous work done on the house. They simply didn't care. They had their reason to decline coverage, and they were good to go. OneGuard doesn't care. I called the CEO, attempted to explain the situation to others, but each has reiterated the exact same argument. The worst is that I asked for a refund and they offered to 'give me a pro-rated portion back -50 dollars.' For literally providing no services, intentionally committing fraud, and stealing money from me - they won't even give me a refund. In my entire life, I have never had a worse experience with any company. What they are doing is both unethical and illegal, but not worth the financial cost to fight. DO NOT WORK WITH ONEGUARD

This unit was extensively repaired in March/April but the warranty was only for 30 days. 45 days later the unit need another repair that was supposedly done by the first contractor. It took a long time for the second vendor to get the part which turned out to be the wrong one. Another week and the repair was done. It will take awhile to see if it works. OneGuard is a good company but sometimes the responsiveness is slow and the warranty is much to short. We like the company but they have gotten way too expensive compared to others so we dropped their service.

The first problem was a garage door opener that was not working properly. Service was scheduled to 9 am. The technician arrived at 8:55, diagnosed the problem as a broken spring, and had it repaired by 9:30. Great Service! The second problem was a high water bill and concerns about a leaking irrigation system.. Same senario,. Repairman on time, tested the system and found no leaks. Checked out the entire system and determined that sprinkler heads were set too high, too often, and showed me how to work the system. We were new to the house and REALLY appreciated the help.

OneGuard Home Warranties dispatched a plumber ( whom I have worked with before, and given an 'A' rating on Angies List! ) promptly. The plumber was able to come the next day after I put in the claim. As it turns out, my 1/3 hp garbage disposal had some internal seal break and was the cause of the leak. The plumber already had a brand new Badger 1/2 hp disposer in his truck, ready to install. Within 30 minutes my plumbing issue was solved and the new disposer unit was grinding away perfectly. Another great reason to have a home warranty by OneGuard! Prompt, courteous service by a professional service person that knows their stuff.

We purchased One Guard last year, which was the first year in our new home. We had a few calls for other things around the house and all of those calls went okay. Not great, but okay. For example the first company One Guard sent to fix our AC control panel didn't program it right and didn't install the right panel so the controller still didn't work for the house when he left although he said it's working fine. So I had the One Guard send out another company who was able to fix it, but I had to take another four hours out of work to wait for another company to be sent. Our biggest issue is our dishwasher. Last year we had one company come back four or five times to TRY and figure out what was wrong with it. The company was very unprofessional on the phone and at the house for ALL visits. After being furious of no resolution and countless days off work for this same company I repeatedly requested a new company to be sent. They offered to buy out the dishwasher and I opted out asking for them to just fix it. After much headache, the dishwasher is still not fixed, another company was sent out, and I was told "it's fine." It's not cleaning dishes or drying them so I would chalk that up as less than "fine." I'm not sure what our next plan of action is for the dishwasher so we'll have to see! Now I did end up renewing with One Guard to give them one more chance for two reasons. I was notified that the company that was sent out for the dishwasher was no longer on their call list and it didn't seem as any other home warranty's in the area received any better reviews. One Guard is professional on the phone and responsive and their prices seem fair so I decided to give them one more go around. Hopefully all goes well!

The technician arrived on time and did a good job re-keying all the locks. He also gave a few useful tips. The cost was lower than hiring a locksmith. Will recommend this company to people who are purchasing a house.

We purchased One Guard along with our new home. The staff and service were great, and they even let us use the Angie's List coupon through the title company. We scheduled a re-key service appointment through them, and the professional they sent out was great! Couldn't be happier!

Ordered a home warranty, but have not used them. The sales rep was fantastic.

Very prompt on sending out a repair person that was ranked highly on Angie's list. After being very dissatisfied with American Home Shield we switched to One Guard based on Angie's list, and checked any service being sent to our home with Angie's list. The company sent out completed replaced the opener system within 48 hrs.

Contracted vendor shoes up on time. Worked very friendly and was professional.