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OneGuard Home Warranties
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
We’re a home warranty company, a company that believes in providing the best service possible to fix what’s broken. Fast. And while home ownership has never been easy, OneGuard is rooted in the belief that life is more important than a leaky faucet. Life is about spending time with family and friends. It's about enjoying time in the backyard. It's about precious time. Time that you can’t afford to waste. Contact us today for your Arizona, Nevada or Texas home warranty service! A home warranty is limited to providing repair or replacement coverage on items when they break down as a result of normal wear and tear. So, proper use and care of systems and appliances is required for coverage. Non-mechanical parts or components that do not contribute to the primary function of appliances are not covered. Check contract for details. Or call one of our Customer Care representatives. We'd love to chat with you.
Business highlights
Emergency services offered
35 years of experience
Services we offer
Cover's Major Systems & Appliances, Home Maintenance Services, Home Protection Plans, as well as
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4755 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 8% | ||
| 5% | ||
| 3% | ||
| 9% |
Showing 126-150 of 755 reviews
Jane S.
Oct 2016
Customer service sets me up with a technician to service a specific problem I am having with my pool equipment or appliance. I am given the name and phone number of the company to provide the service and I am always contacted by the company within 24 hours. One Guard has been great with who they send out to do the work. I am pleased with the outcomes.
Response from OneGuard Home Warranties
"Thank you for the "A" rating and positive feedback!! Our top priority is to provide a level of professional and timely service that exceeds your expectations. We are appreciative of the trust you have in OneGuard for your home warranty needs! On behalf of the entire OneGuard team, thank you again. We truly value your business and look forward to serving you in the future. Warmest regards, OneGuard Customer Relations"
Kuleen L.
Oct 2016
WARNING!!!! 1st claim declined I recently purchased a warranty. Says pre-existing conditions are covered, etc. There was no pre- existing condition to even cover. The policy was effective mid last month. My tenant called and said AC not cooling. Their service tech comes over, says your evaporator coil is leaking. The system is bad and needs to be replaced. This is what you BUY a warranty to cover. If I purchased the house and purchased a warranty does everything have to be BRAND NEW for them to cover. The AC tech called me back and said One Guard is declining the claim because you just got the policy. So essentially this warranty wants you to pay for years before they will entertain a claim. The tech FLAT out said because the policy is fairly new they are declining (this is the reason). It’s a proven fact that an evaporator coil can go bad at any time which it did. I feel like this is actually discrimination for being a new customer??I am sure if I were to get an attorney involved, and find out how many claims they actually paid for evaporator coils leaking for long term clients vs decline mine for being a NEW customer I would have a case. I am PENALIZED for being a new customer for an standard claim. The customer service is nice, staff is nice, fairly quick to schedule, etc. However when it comes time to PAY… DECLINED!!!! I would say that based on this probability the people who actually got claims approved are maybe 1 out of 4. We will never know the statistics. I am cancelling this policy
Response from OneGuard Home Warranties
"Thank you for the information and allowing Customer Relations the opportunity to review your claim firsthand and respond. Please be assured we have always acted in good faith in our efforts to serve you and within the parameters of the OneGuard agreement. Please know we sincerely regret your dissatisfaction with the outcome of the claim that was not covered by OneGuard due to the pre-existing breakdown with the HVAC system. According to the terms of the warranty agreement, OneGuard requires that all covered items are in good working condition upon its effective date. Based on the professional diagnosis provided by our licensed contractor that assessed your system, a leak was present in the evaporator coil and the unit was low on Freon. The technician advised the leak was in existence longer than a month, which is longer than the warranty has been in effect. We hope that our previous efforts to directly explain why the claim was not approved were helpful. Thank you again for allowing Customer Relations the opportunity to provide you with this information. Respectfully, OneGuard Customer Relations"
Norma G.
Sep 2016
I reported to One Guard and a service technician was dispatched the same day. Â He didn't find anything wrong since the compressor was working while he was there. Â The following day, it went out again. The same technician was dispatched and again, it started working shortly before he arrived and he couldn't fine a problem since it was working. Â He dispatched an electrician who installed a new breaker. Finally when it happened again the same night, I reported to One Guard, who dispatched a technician who at that visit determined the compressor needed to be replaced. Â My heart sank at the thought.
Much to my surprise, the compressor will be purchased and installed without charge to me. Â I can't express my gratitude for One Guard Home Warranty. Â They have always gone out of their way to service my home. Â The are prompt, courteous and employ outstanding contractors.
I have had other home warranty companies and there are non that come close to One Guard for service.
I recommend them to all and strongly suggest anyone with a home, purchase the service.
Much to my surprise, the compressor will be purchased and installed without charge to me. Â I can't express my gratitude for One Guard Home Warranty. Â They have always gone out of their way to service my home. Â The are prompt, courteous and employ outstanding contractors.
I have had other home warranty companies and there are non that come close to One Guard for service.
I recommend them to all and strongly suggest anyone with a home, purchase the service.
Response from OneGuard Home Warranties
"Wow!! Thank you so much for the "A" rating and the glowing review of OneGuard and our contractors! You have identified values that OneGuard holds very dear... We strive to provide a level of service that exceeds your expectations. Thank you for trusting OneGuard as your home warranty provider and your recommendations. We are very appreciative of your kind words and confidence in our service levels! On behalf of the entire OneGuard team, thank you again for being a valued customer! We look forward to serving you in the future. Warmest regards, OneGuard Customer Relations"
Karen W.
Sep 2016
Act like they was not to concern about me being a customer
Response from OneGuard Home Warranties
"We are so sorry you feel this way. Please know we truly value all of our customers and potential customers, and would love the opportunity to speak with you more to earn your business. We are available to assist you and answer any questions you have 24/7, 365 days a year, at 888.896.0014, and via web chat too. Thank you for your time and consideration and we hope to talk with you soon. Warmest regards, OneGuard Customer Relations"
ANTHONY Z.
Sep 2016
I've had OneGuard as my home warranty provider for several years on two rental houses. Here is my assessment of their pros and cons. Pros - I've only once had them deny a claim. - They have replaced several items in my homes, including a hot water heater and Air Conditioner. - Their designated customer care reps definitely advocate for customers when there are problems. Dawn from OneGuard contacted me when she saw my original review and tried very hard to make things right. Cons - They consistently send out ineffective contractors wastinge my and my tenants' time by requiring multiple service calls and recalls to fix an issue. - They installed a mismatched A/C condenser on my house and tried to tell me that I then needed to pay to have a new air handler installed. - Their authorization reps do not have the same level of customer empathy as their customer care reps. I have felt that I had an advocate in customer care reps only to later be given unsatifactory solutions to problems by management or the authorization rep.
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention. A specialist from Customer Relations has left a voice message and has also sent a follow up e-mail for you with her contact information, and would still love the opportunity to provide you with her personal assistance in an effort to help restore your faith in OneGuard. Please know she looks forward to speaking with you directly and will continue to follow up with you as well. Thank you again for your time and consideration. Respectfully, OneGuard Customer Relations"
Kathleen T.
Sep 2016
I had OneGuard last year. They have always been accessible, friendly, and sent excellent contractors whenever we needed them.
Response from OneGuard Home Warranties
"Thank you for taking the time to post such a positive review and giving us an "A" rating. Our top priority is to provide a level of service that exceeds your expectations! We truly appreciate that you trust OneGuard and our contractors to provide you with peace of mind when faced with unexpected household breakdowns. We are available to assist you 24/7, 365 days per year! On behalf of the entire OneGuard team, thank you again!!"
Mary R.
Sep 2016
.
Response from OneGuard Home Warranties
"Thank you for taking the time to review and being a valued customer! We appreciate the "A" rating and look forward to serving your home warranty needs!"
Dan D.
Sep 2016
We live in the desert and got in touch with OneGuard around 4:30 PM after coming home and finding our a/c was out. They had a repair service at our door by 5:45 and the air running in about 90 minutes. It was 102 degrees outside and they responded to our need immediately.
Response from OneGuard Home Warranties
"Thank you for the "A" rating and sharing your positive experience with OneGuard! Our top priority is to provide a level of service that exceeds your expectations! Thank you for your loyalty and trust in OneGuard and our contractors! We truly value you as a customer and thank you on behalf of our entire team!! We look forward to servicing you!!"
Amit R.
Sep 2016
Not good. For the same benefits they are quoting 20 dollars above market price. Too expensive.
Response from OneGuard Home Warranties
"Thank you for the feedback. Please be assured that although a OneGuard warranty we may not be the least expensive, we pride ourselves on providing the best customer experience and offering the most comprehensive coverage in the industry. Some of our competitors are cheap by denying as many claims as possible, using the lowest priced contractors, and employing fewer customer service representatives. This means their customers have greater hassle when submitting claims, deal with the headache of band-aid repairs, and find themselves on hold for excessive amounts of time. On the other hand, OneGuard covers more and has the fewest limitations - as a result, we approve over 95% of claims. Plus, we work hard to ensure you don't wait on hold when you need us, and we quickly get your issue resolved by a best-in-class contractor. So, perhaps it's a matter of preference, but the reason we do all of these things and go well beyond the traditional home warranty is that our goal is to become the only home warranty company anyone will ever need. Thank you for allowing us the opportunity to provide you with this information. We sincerely hope it helps and that you will reconsider choosing OneGuard as your home warranty provider. Respectfully, OneGuard Customer Relations"
Nancy M.
Sep 2016
This is the worst home warranty company I have ever dealt with and I have dealt with several. Every claim you try to submit the company argues with you as to whether it is covered or not in your policy. The last straw was when both our AC units went out. The AC contractor they sent was horrible. After 5 days of trying to fix the problem, the contractor finally came back and said the until needed to be replaced. I contacted OneGuard to see if we could use a different contractor and explained how rude & unresponsive the company was being AND the fact that it was close to 90 degrees in our house and was told "once we have assigned a contractor to a job, we cannot re-assign". Even if said contractor is horrible and you are living in inhumane conditions I guess. To make matters worse, we didn't hear back from OneGuard for another 3 DAYS when they informed us they were going to send a different AC company for a second opinion. That means we would have gone at least 10 days without AC in our home. I have no idea how they can even contemplate that being the type of customer service they want to provide. I will definitely be telling everyone I know to stay away from this company!!!
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention and allowing Customer Relations the opportunity to review your situation firsthand. Please know our top priority is to provide a level of service that always exceeds your expectations and we sincerely apologize for the frustration and stress you endured, and timeframe involved with your claim. We are also sorry for your service experience with the contractor. We meet with our contractors on a regular basis and have provided feedback, stressing the importance of professionalism and being courteous to all our valued homeowners. Please be assured Customer Relations is also available to assist you if you ever experience difficulty with any of your claims. We are here to help and will do what we can to achieve a positive outcome on your behalf. We understand you had repairs completed outside of the warranty. Therefore, we are in a position to issue a cash disbursement based on the diagnosis from the contractor that assessed the breakdown you were experiencing. That amount is $579.13. We are processing the check today, and you should receive it within 30 days at your property address. We sincerely hope this information helps and that you may consider updating your review. We have also left you a voice mail and follow up e-mail with our contact information. Please let us know if we may offer further assistance. Thank you again for the feedback and your consideration. Respectfully, OneGuard Customer Relations"
Deneka S.
Aug 2016
Had an exceptional experience today with my first needed service. Scheduling what was needed was fast, I was called by the provider same day and scheduled for two days later (my schedule not theirs). I am very happy thus far. I had never purchased a home warranty for my existing home but, am glad that I have at this point. Dallas C., the rep in my area (north Houston, TX), explained everything to me - how it all worked, the plans and made recommendations for what would work best for my home. It was easy and their monthly payment option makes it even more affordable. Today, the electrician came - Veterans Electric - Jared and Mark were beyond professional. They were fast, and diagnosed the problem quickly with an even quicker solution. I must say, I know nothing about electricity - and could have easily been taken advantage of by anyone - but, Veteran's team was on it and didn't try to upsell me on anything. They did what was needed and even double checked my jacuzzi tub to be sure it was properly grounded (no charge) when I asked if minded if I asked another question about an unrelated item. Overall, I am happy with OneGuard and will be using them for home servicing this fall - including window washing, HVAC servicing etc. For the money, service and peace of mind, I am very happy I chose OneGuard.
Response from OneGuard Home Warranties
"Thank you so much for your "A" rating and positive testimony regarding your experience with OneGuard! We truly appreciate your loyal business and that you trust OneGuard and our contractors to provide you with peace of mind when faced with unexpected household breakdowns. Our number one priority is to ensure you receive the very best coverage to meet your needs and service that exceeds your expectations, and it is always our distinct pleasure to assist you 24/7, 365 days a year. We will be sure to share your positive comments with Dallas and Veterans Electric, and know they will love to hear such great feedback! On behalf of the entire OneGuard team, thank you again! We look forward to serving you with all your future home warranty and home services needs. Warmest Regards Customer Relations"
Becki I.
Aug 2016
Tina was extremely fast in prvoiding me with all my replacement options as my microwave could not be repaired. It will take 2-3 weeks for the replacement to be ordered and installed but I don't mind the wait.
Response from OneGuard Home Warranties
"Thank you so much for your positive review and "A" grade on Angie's List! Your feedback is essential as we always want to ensure you are receiving the best service and most comprehensive coverage in the industry. We are very sorry the microwave replacement will take a few weeks and sincerely appreciate your patience with the claim. Please also know it makes us extremely happy to hear how pleased you were with the service you received from Tina so you could make the best, most informed, decision on your new microwave. We have shared your compliments with Tina and she loved to hear it! On behalf of the entire team, thank you again. We truly look forward to serving you soon. Warmest Regards, Customer Relations"
Mark B.
Aug 2016
Better now. Oneguard got on top of the situation and fixed the problem and are paying for the replacement AC.
Response from OneGuard Home Warranties
"Thank you very much for your "A" grade on Angie's List! Our top priority is to always provide you the best service and coverage in the industry, and we appreciate that you have taken the time to share your positive experience regarding the air conditioner replacement claim. It is truly a pleasure to serve you with all your home repair and home services needs! On behalf of the entire team, thank you again. We sincerely look forward to serving you in the future. Warmest Regards, Customer Relations"
Edward B.
Aug 2016
Service was very smooth,
Response from OneGuard Home Warranties
"Thank you very much for sharing such a wonderful review and "A" grade regarding your recent service experiences with OneGuard! Our number one priority is to offer our homeowners the most comprehensive coverage and prompt professional service in the industry, and it makes us extremely happy to hear how pleased you have been with your claims and coverage. We know you have options when it comes to your home warranty provider and we sincerely appreciate that you have chosen us. On behalf of the entire team, thank you again. We look forward to serving you with all of your future home warranty and home services needs. Warmest Regards, Customer Relations"
Monica P.
Aug 2016
We received a call later that day from the company to schedule a technician out. The technician came the next morning and confirmed the motor was dead. He had a brand new disposal in his truck. I think all in all he was here 20 minutes and we had a brand new garbage disposal.
Response from OneGuard Home Warranties
"Thank you so much for taking the time to share your positive service experience with OneGuard and "A" grade on Angie's List! Our top priority is to always exceed your expectations while also making homeownership easy and hassle free when repairing or replacing your home's vital systems and appliances. This is truly everything we strive to do! Please know we are extremely grateful for the opportunity serve as your home warranty provider and we love hearing how pleased you were with the prompt and professional service you received for the disposal replacement. On behalf of the entire team, thank you again! We look forward to serving you in the future. Warmest Regards, Customer Relations."
JOHN K.
Aug 2016
I called One Guard Home Warranty on a Sunday afternoon, and a live employee answered the call. They are located here in Phoenix. The gentleman understood my concerns, and set up a work order for Monday. Monday mid morning, the a/c company "Cool Blew" called, and had a tech over in a couple hours. This is what I call excellent customer service. There is nothing worse, when service companies "out source" their call centers. I give One Guard 2 thumbs up.
Response from OneGuard Home Warranties
"Thank you so very much for sharing such a rave review regarding your recent experience and "A" grade! This is truly everything we strive for when serving our valued homeowners and we understand the importance of having experienced and knowledgeable associates available to help you in any situation. It makes us extremely happy knowing our team quickly located a contractor to restore your home's cooling. Please know it is always our most distinct pleasure to provide you with peace of mind when it comes to covering your home's vital systems. On behalf of the entire team, thank you again. We look forward to serving you soon. Warmest Regards, Customer Relations"
JOHN K.
Aug 2016
I called One Guard Home Warranty on a Sunday afternoon, and a live employee answered the call. They are located here in Phoenix. The gentleman understood my concerns, and set up a work order for Monday. Monday mid morning, the a/c company "Cool Blew" called, and had a tech over in a couple hours. This is what I call excellent customer service. There is nothing worse, when service companies "out source" their call centers. I give One Guard 2 thumbs up.
Response from OneGuard Home Warranties
"Thank you so very much for sharing such a rave review regarding your recent experience and "A" grade! This is truly everything we strive for when serving our valued homeowners and we understand the importance of having experienced and knowledgeable associates available to help you in any situation. It makes us extremely happy knowing our team quickly located a contractor to restore your home's cooling. Please know it is always our most distinct pleasure to provide you with peace of mind when it comes to covering your home's vital systems. On behalf of the entire team, thank you again. We look forward to serving you soon. Warmest Regards, Customer Relations"
Connie B.
Aug 2016
We have had OneGuard Home Warranty for almost three years. We have called upon them for annual checks of our HVAC system, replacement of our thermostat when it failed, repair of our microwave when it failed, and window washing service. In all instances they were punctual in responding to our service requests and the service people they sent out were all highly professional and able to resolve whatever problem we were having. We could not be happier with our OneGuard home warranty.
Response from OneGuard Home Warranties
"Thank you very much for sharing your positive testimony and "A" grade on Angie's List! Our top priority is to always provide you with exceptional service while exceeding your expectations, and it makes us so happy to hear that OneGuard and our service contractors delivered on your claims. On behalf of the entire team, thank you again for your continued business. We truly appreciate you and look forward to serving you with all your home warranty and home services needs in the future. Warmest Regards, Customer Relations"
Laura K.
Aug 2016
OneGuard hired the contractor who performed the irresponsible workmanship in the first place. There is nothing in the contract that states they are exempt from fixing problems that are directly related to a subcontractor's neglect or poor workmanship. In reviewing the subcontractor's website ([*** Link removed ***] they have absolutely NOTHING about pool repair. They are a pool CLEANING company. Why on earth would you send a pool cleaning company to perform mechanical equipment repairs? No wonder is was so irresponsibly installed. I am now paying over $500 out of pocket after finding my own pool repair contractor to install this properly. OneGuard accepts zero responsibility for creating this disaster at my home. There would not even be a problem if they sent an appropriate contractor to begin with. How is one supposed to believe the contractors sent for electrical work or anything else is going to be accomplished at an acceptable standard? How are we to feel secure with the contractors that are being sent? The whole purpose of a home warranty is to ease that burden from a homeowner. Contractors are supposed to be screened, reputable and most importantly competent in the task at hand. This contractor was supposedly pre-screened and verified. Additionally, we have tried contacting Green to Crystal Clear Pools directly, to have phones and emails go unanswered. OneGuard states: "OneGuard does not reimburse for work performed by an outside contractor. We want to ensure that our customers receive the best service. Therefore we use only approved contractors that have been previously pre-screened and certified by OneGuard." The pre-screen and certification was obviously sub-par. I am now paying $551 out of pocket to have this fixed by someone who actually knows what they are doing when OneGuard should have sent a proper contractor in the first place.
Linda L.
Aug 2016
They have been very responsive to service calls on rental properties I own. Also, I work for a property management company and they are by far the best home warranty company to deal with. I receive great customer service from Cindy Savage who will go above and beyond to get my questions answered.
Response from OneGuard Home Warranties
"Thank you so much for your stellar review and kind compliments for OneGuard and [Member Name Removed]! Our top priority is to provide prompt, professional service, and quality repairs to exceed your expectations. We sincerely appreciate you and love hearing how happy you are OneGuard's coverage and service options for all your homes, and properties you manage. Please also know we shared your review with Cindy and you really made her day! On behalf of the entire OneGuard team, thank you for your continued business. We truly look forward to serving you with all your future home warranty needs. Warmest regards, Customer Relations"
Howard N.
Aug 2016
unknown
Response from OneGuard Home Warranties
"Dear [Member Name Removed], Thank you for allowing Customer Relations the opportunity to review your claim firsthand and respond. The service technician that assessed your equipment has advised OneGuard that the pool motor sustained water damage from the rain and according to the terms of the service agreement, water damage is not covered. Please know we sincerely regret the outcome of the claim and hope this information helps. Warmest regards, OneGuard Customer Relations"
Daniel H.
Aug 2016
As part of my new home purchase, a OneGuard warranty was purchased. I found an issue with the dishwasher in the first week. I tried calling twice before 5pm and entering an online service request, but was never contacted. Since they seemed difficult to get in touch with, I decided to cancel my service. Per the contract terms on their website, I had 30 days to cancel with a full refund. I initiated a cancellation request, but was told my contract terms were different than what was on the website, and would not received a refund for the full value of the contract. If I am truly subject to different terms, the liability should be on OneGuard to provide those terms and make them readily accessible. They said it was up to my realtor to give me a brochure of their plan types and terms. This seems like very deceptive practice to advertise one set of terms and bury a second set of terms.
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention and allowing Customer Relations the opportunity to review your situation firsthand. Please know we sincerely regret the level of frustration you endured and apologize that our efforts to assist you did not successfully resolve your concerns. Please be assured we have honored your request to cancel the warranty and issued a full refund, and it our hope you will consider updating your review to reflect the outcome we achieved on your behalf. Thank you again for your time and consideration. Respectfully, OneGuard Customer Relations"
Warren F.
Aug 2016
As advertised. Called and they fixed it. Easy least. Great service company. They do what they say and say what they do!
Response from OneGuard Home Warranties
"Thank you so much for your fantastic review and "A" grade on Angie's List! Please know our top priority is to always exceed your expectations, from the first call to report an unexpected breakdown, to the completed repairs. This is truly everything we strive to offer as your home warranty provider. Our team is here for you 24/7, 365 days a year, and it is our most distinct pleasure to assist you and help make homeownership easy and hassle free when it comes to repairing or replacing your home's vital systems and appliances. On behalf of the entire team, thank you again! We look forward to serving you in the future. Warmest Regards, Customer Relations"
Casey W.
Aug 2016
It started out a bad experience as I could not get a vendor out before 4 days because all their vendors were booked but they were able to rectify it. It is Arizona and the summer heat causes a lot of AC issues for a lot of people. The first vendor that was sent out did nothing for us. We turned the AC while we were waiting for the vendor to come out. When he turned it on he said it was working and that there was nothing he could do. It went out again the next day and we had to call OneGuard to get someone out again. This caused us to have to wait 2 & 1/2 more days and have to leave the broken AC on so we did not have a repeated issue. They sent out a better vendor who was able to identify that the issue was with a wrong part that was put in a couple of years ago. He replaced it and we have not had an issue since. I was very upset about the length of time it took to fix (6 & 1/2 days total). We have a family with small children and a dog. They offered to put us in a hotel but relocating to a hotel was not an option we wanted to take. So we stayed with family. I asked that they do reimburse us for the money we had to spend on food/gas/electricity while we were relocated. Initially the agents on the phone could not help with more then a hotel reimbursement but after speaking with the customer relations team I was able to get them to help us. The experience was bitter sweet. I just think they need to work on getting the agents on the phone to exhaust all resources before coming to the conclusion that they cannot help me. Just knowing that they tried, would have made my experience totally different. We have had to use OneGuard several times in the last year and never seemed to have an issue. I am happy that they were able to rectify the issue and be understanding of our needs. We only asked to be reimbursed so we could be able to pay our rent in September.
Response from OneGuard Home Warranties
"Thank you so much for your review and taking the time to speak with OneGuard's Customer Relations regarding your claim, and allowing us the opportunity to assist you and achieve a positive outcome on your behalf. Your situation was extremely important for us to resolve and we sincerely regret the level of frustration you endured with your service experiences, and the amount of time it took to complete the air conditioner repair. We believe in always doing the right thing when it comes to our valued homeowners and to deliver a level of service that exceeds your expectations, and we appreciate how receptive you have been to our efforts to achieve a satisfactory resolution. Please know Customer Relations is always happy to help you if you need future assistance. Thank you again for your time and consideration. We truly appreciate your business and look forward to serving you soon. Warmest Regards, Customer Relations"
Penny E.
Aug 2016
We have had a home warranty with OneGuard for over 5 years and have always received excellent customer service. Their representatives are always polite and professional and genuinely seem to care about resolving their customers issues
Response from OneGuard Home Warranties
"Thank you so much for sharing such wonderful comments and your "A" grade regarding your service experiences with your home warranty and Gloria! Our number one priority is to provide you with a level of service and support that always exceeds your expectations and it makes us extremely happy to hear that our representatives continuously provide you with prompt, professional, and courteous service! We appreciate the opportunity to assist with your air conditioner claim and electrical repair, and are relieved to hear the problem was located and your home's cooling was quickly restored. On behalf of Gloria and the entire team, thank you for your compliments and continued business over the last 5 years. We truly appreciate you and look forward to serving you in the future. Warmest regards, Customer Relations"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
OneGuard Home Warranties is currently rated 4.4 overall out of 5.
OneGuard Home Warranties accepts the following forms of payment: CreditCard
Yes, OneGuard Home Warranties offers free project estimates.
No, OneGuard Home Warranties does not offer eco-friendly accreditations.
No, OneGuard Home Warranties does not offer a senior discount.
Yes, OneGuard Home Warranties offers emergency services.
No, OneGuard Home Warranties does not offer warranties.