Handyman Connection - Phoenix

This will be in two parts. The first part is an email that I sent to Handyman Connection. I'll talk about how they "fixed" the problem later. "I was looking on Angie's List for a handyman and I saw that your company was very highly rated, so I called just after business hours on Friday, March 1st and left a message. I received a call back Monday morning at 8:30am. I told the person that I needed to get two exhaust fans installed on Friday since I would have a house guest that wouldn't mind being at the house while I was away at work. She said no problem. The handyman got here about 8:15 Friday, March 8th. He looked at everything and told me that he couldn't do both because he was scheduled elsewhere. He told me that he could get one done and possibly start the other and it would cost me $525. I agreed to the price because I needed it done and your company is so highly reviewed on Angie's list. When I gave him the go ahead, I left for work around 9:00. I got home about 12:15 and he was gone to his next appointment. When I got home, there was a pile of stuff in my carport that I went ahead and cleaned up. After that, I went in and looked around. I wasn't very happy that the one fan he started on wasn't done as he said it would be. I then noticed a strange extension cord going out my back door. When I went outside, I found his chop saw and some leftover boards. These boards had rusty nails in them sticking up into the air. This is right outside a door that has a doggie door in it. This is a door that my dog uses all day long. This upset me greatly. He would have been going in and out of it the entire time the guy was out there working....right outside the doggie door. I called him immediately and told him what I found and he came back to get his saw and clean up. There was nothing to clean up because I had to clean that up before my dog got a rusty nail through his foot or tracked in all kinds of saw dust. He apologized, but I just can NOT imagine ever working right outside a doggie door, and especially leaving something that could seriously injure someone's pet. Fast forward to Monday morning. Since I was told the work would need to be finished on Monday, I talked to my boss and luckily he allowed me to work from home for the morning. The handyman showed up around 10:00, which is what we agreed on. He got to work and finished a little after 4:00 pm. He told me that is shouldn't take more than a couple hours per fan. My boss is not exactly pleased with me being out of the office for that long even if I am able to work. I had forgotten to get a new double light switch cover, so I told the handyman to leave it as is and I will get one and put it on. I did that the next night. I went to install the cover and I saw that the new box that was just installed is not level or flush with the wall. This means the cover can't be installed. I know there is a one year warranty, so I would like someone to come and fix it. I would like that to happen when it is convenient for me (after hours from my job). I would not like it to be the same person if that is an option. His name is ****** (left out for his privacy). I have pictures of the board with nails right outside the doggie door and of the unlevel/unflush outlet box if you need them. I should finish by saying the handyman was very personable and I really thought based on the quick discussions we had that he was someone I could trust. When I pay a professional, I expect results better than I could do myself, otherwise I would do it myself. I do not feel like that's what happened here. Please let me know what you can do for us as soon as possible." Part 2: After I sent that short story, the company was very responsive and gave me a portion of my money back and some coupons to use in the future for a discount. They also sent a different handyman out to fix the switch box to be level and flush. He worked on it for about an hour and left. It still wasn't fixed, but at this point, I decided that it would be better to do it myself. I had to re-run electrical and completely change out the box, but it is now flush and level and everything works great. I have a co-worker that needs exhaust fans installed and he asked me for a recommendation. I told him that he should stay as far away from Handyman Connection as possible.

We had hired him for quite a few small jobs around our house in preparation to put it on the market. He was very good, nice guy, and did a great job. I would definitely use him again.

We moved into our house a few months ago and there were a number of things that were unfinished or needed repair, and we wanted to get rid of doggie door change out some light switches, etc.. We got an appointment the day after we called. Jim was our handyman. We discussed what needed to be done, he made out a list / invoice, got us a price, and discussed what would be involved. He started immediately, and the work was finished within a few days. He was very professional, very pleasant and easy to work with, and we kept in communication throughout the work. He did a nice job on all of the work.

Kevin was always on time from the estimate to the actual day of work. The work was outstanding and he was totally committed to making sure that he was communicating with me as "surprises" arrived and gave me the option to approve or disapprove. He did not take any short-cuts that may have had a negative impact over time. I asked him to look at several other "projects" that I might be considering. One the first he was able to give me a firm quote. On the second he wanted to get more technical information so that his quote would be accurate. Would I recommend him again? Absolutely YES,

The repairman they sent was Kevin, who is one of their tile specialists. He called the day before to confirm the time. Kevin came prepared to do the job, which was great, because my husband and I thought the price was reasonable and I already had the replacement tiles. It took him just a few hours to remove the shelf and surround tiles, replace the tiles and grout. He did a great job! He also left the bathroom neat when he left.

It went great! Dave came out and assessed the problems and gave his estimate. He was very friendly and easy to work with. I'm selling the condo so we were able to discuss and determine the work that was necessary. He left me the estimate and I then contacted Handyman Connection to schedule the appointment. Dave came out a week later and did a really good job. The doors are all painted and hung and look great. He had to do some creative work on the sliding glass door because the missing lock is no longer manufactured. But it now locks like a normal door (I used a stick for 15 years). The bathroom fan lives again. I'm very pleased! Thanks Dave!

Handyman was timely, did a good job, had all necessary tools, and cleaned up before he left. I have no complaints about the work performed. It only dawned on me later that I was quoted $245 - which entitled me to a $25 discount, rather than a $50 discount if the quote had been $5 higher at $250. Home Depot charges $99 per toilet, so I should have used their installer. Oh well, lesson learned. I feel that the price was jacked up as high as it could go ... with the minimum discount, beware.

It went well. Calls were returned and a full estimate provided. Handyman showed up on time each day and was easy to work with.

They were really good, they were on time, they called several times to confirm the appointment, and their prices were good.

I was very pleased with David's professional, friendly manner He arrived on time and worked efficiently until all jobs were completed. Additionally, he figured out a way to complete one of the repairs in a more cost efficient manner that I had planned. I will use this service provider in the future.

It worked out well. He's been pretty efficient.

It was justa very professional experience at a reasonable cost. We will be using the provider again and I have already recommended him to my sister and others.

Our previous water heater leaked into the back end of our house. Baseboards were affected, along with a good portion of the water heater stand in the garage. Our dryer vent was damaged when it was removed by the water-cleanup people (that was a different company). Dave from Handyman Connection came out to take a look at all affected areas and provide us with an estimate. He was also the one who did all of the work. He was a very diligent worker, and very easy to talk to. He bought all of the necessary materials (with cash we supplied), and even used some materials that he had leftover from previous jobs, at no extra cost to us. He was on-time for both days of the job, and the second day only took a few hours, so our estimate was revised and came in at a much lower-than-quoted price. I am very happy with the completed work!

Very professional and did the job with no drama. He even gave me some repair advice on other issues I had with the house.

He was prompt, courteous and very professional. We will definitely use Handyman Connection again asking for Handy Andy. Thank you Handyman Connection. It is really delightful to find someone to do honest work and do it on time and a guarantee on top of it.

The total price was less than anyone quoted me for the faucet alone and he was very personable and honest. I'm hiring this company again and requesting David for some work at my own home.

The job was done well, and the handy man (Andy) was prompt and cleaned up after it was complete.

Sal had to vent an air conditioner through the wall of my condo. Sal was very punctual in arriving to do the job. The price he quoted me was very accurate. He was neat and fast in completing the work. I would recommend him and definitely use him again.

No complaints. Have used Handyman Connection many times over the last five years. Always quality work and fair pricing.

Went very well. Provider showed up on time and expertly assessed the situation. Provider had all necessary tools and parts to effect the repair in a timely and professional fashion. Provider was very polite and completely cleaned up work area when finished. Total time approximately 1hr.

Quoted me $350 to "baby proof" my home, Price too hight!

Bob, the handyman, was professional, courteous, and arrived on time. He wore shoe covers, explained how he would fix everything, and what that would cost. He was very knowledgeable and his work was awesome. I would definitely hire him again.

Very professional. Reasonable prices. Very precise. Did more than we expected and didn't charge for the extra. This is the second time we used this company. Both jobs were very well done. Excellent clean up afterwards. Have found where we will go for all our handyman needs. They are the BEST!

They did a great job on putting in the tile in my kitchen and a fair job on painting my kitchen cabinets. I had to have the cabinets done twice. They gave me a quote to paint my kitchen but it was three times as much as what I paid today to have it painted. I took them about two months to paint the cabinets.

Kevin did great job! He came on time and he is very professional. He did a very good job to make the stucco match existing texture and color. I will definitely use Kevin again for my next project.