Reddi Services

We didn't get the $200 of service which we paid $99 for a "deal". We were sold an additional piece of used equipment which we don't need, and donated to goodwill.

Tony Mata was very knowledgeable, professional and friendly. He's a great asset to the company.

We have used Reddi Services several times now and have never been disappointed. They are more than fairly priced, very polite and knowledgeable. When you discover a company like this, especially when you have a problem with your septic tank, you don't even think of trying anyone else. These people are top of the line.

All went well,excellent service, pleasant, prompt, etc. Would definitely use again.

technician came and found an issue with starter. Then changed the part but charged me steep without giving an itemized bill. I called customer service next day to have someone explain the charge. they said supervisor will call back. But never heard from anyone. technician did his job fine. But i am less than impressed by the professionalism of the the company itself. won;t be using them again.

Gerald replaced outside water faucet and added water surge protector which was missing. Like that he takes his time and lets me know what is needed.

Tony check a/c for spring inspection. Fall and Spring inspections are included in one price. I signed up for next year's service.

We have used them 2 or 3 times before too. They are great. There service technician is awesome. He is super fantastic. He took his time to find the problem of sewer problem so that I don't have to pay a lot. He guided me what to do and what not too. He also came the second time and he was honest and I trust him.

Called and setup a sewer main line cleanup (root cutting in main line and scoping) appointment on Thursday and was given a time slot for Friday. A tech called on Friday but was quite stern and inflexible telling me that he was rooting tech but the scoping tech was unavailable and they will have to come on Monday or charge twice (once for Friday for rooting and once for Monday, $255 per trip). I was appalled by this "bait and switch" but what happened next was nothing short of extraordinary professionalism. I called back the dispatch line and told them about the tech's call, the dispatcher was sympathetic and professional and told me to expect a call from Donald (customer service manager). Within 20 minutes Donald called and not only did he apologize for the tech's behavior but also told me that they will do the job for $79.90 for rooting and scoping. He also told me to wait another 15 minutes and he will arrange for two more tech's (one for rooting and one for scoping). Right on the time he called back and told me that the tech team is arranged and expect a call from dispatch, 5 minutes later the dispatch called and told me to expect a team b/w 12pm~1pm and the techs actually showed up 11:45am... They (Jose and the other tech) did an excellent job in most professional and clean manner and not only did they pin-point the problem but also told me that they would tell Donald about it and he would advise me. By 2pm Donald emailed me the recording of scoping (before and after) and also told me a VERY fair quote of repair (including landscaping and any lawn sprinkler system damage repair). But he clearly told me that in his opinion I should talk to the city and they should fix the problem for FREE. Otherwise he would be more than happy to fix it for me. By 4pm the city agreed to fix the problem on their tab after reviewing the video and today in a total of 1-1/2 hour the city contractors have dug, replaced the pipe, filled and patched the yard. What is extraordinary is the sound advice that Donald voluntarily gave me (to contact the city) clearly at monitory loss of potential job. Reddi was the third company that came out to identify and fix the problem, the other two did not root or hydro cut the roots in the sewer line, they did not pin-point the locations of break in pipe, they did not identify that the problem was in city section and they did not record anything at all but still were asking to dig the yard and continue to dig the sidewalk and the road until they find the break at my cost!!!! Reddi did the rooting/cutting/scoping marked the issue without any doubt, gave sound advice to contact the city, did NOT try to sell me "not needed" work and got me as a customer and supporter for until I see a reason otherwise... Thanks Reddi and Donald... A+ job... :)

Never did business with this company. The deal was cancelled and Angie's List will not stop prompting me to write a review.

The tech showed up on time, was very friendly, professional and completed the work quickly. After he got the drain flowing again he completely cleaned up and explained exactly what caused the problem, what her did and how we can prevent this from happening again.

Called them for emergency service. Plumber was out in about 40 minutes. Was punctual, professional and respectful. Worked diligently on a tough backup for longer than expected - did not increase price. Very happy with this service and would use them again. I would definitely recommend Reddi Services.

Went beautifully Chris and Justin arrived and let me know how they would approach resolving our AC troubles and then went about taking care of the two separate issues. They were upfront about costs and kept me in the loop on progress but were not intrusive. They were able to pinpoint and repair leaks in both systems and restore the missing coolant and get us back up and running good as new. They were very courteous, professional and communicative about the repairs and the decision points along the way.

We weren't sure of what our problem was. It seemed that our septic tank was full but were also having problems flushing toilets. As it turned out, the primary issue was a clog in the pipe but we also had a generally full septic tank that would have been a problem in the future. Ricky from Reddi was great. We worked through the problem together and determined that we had a full tank but also a clog. He emptied the septic tank for a very reasonable price and then helped get a plumber from Jan Ashford plumbing out to the site. He showed up before his appointment time and provided full customer service. Great experience from Reddi Services!!

When this person (a woman) answered the phone, she just said, "Hello?". There was no identification, I had no idea which department I was speaking to, etc. I told her that I had been trying for almost 20 minutes to reach someone. She starts getting an attitude and tells me that she's the service desk. I told her that I didn't know how the process worked trying to get it fixed and how to get someone out today. That's when she replied again with a rude attitude, "Sir, we are just a call center...". That's when I cut her off and told her that because of her attitude problem, that I am no longer interested in getting services through your company. She came back at me with another snappy comment, "Okay, fine. Bye then." I have previously used ReddiServices before for plumbing issues during regular hours and had no problem, but if these are the types of people I am going to encounter when I need help the MOST, that being Emergency/After Hours, then I am not willing to deal with a company that settles for and deals with that kind of repellent type of employee. They just lost a potential long-time customer because of that one rude employee with a bad attitude problem.

I had a good service tech. Work was completed professionally and timely.

It was fine. They did a great job and they got it unclogged. We were pleased with their service. There was nothing to complain about.

It went great. It was after hours too. Called them abouit 530pm and they got back to us right away. Said they would have a plumber out to our house by 8pm. Then they called back an hour or so later and said they would be at our house in 20 minutes. They got here to our house at 7pm.an jhour earlier than they told us in the first place. Yeah! The guys that came were professional and very personable. they moved stuff out of the way and put down drop cloths so nothing nasty would get on the cabinets etc. Then they drilled it out to about 30 some feet from the sink and things started to flow again. They were done and they did charge a trip fee or an after hours fee just 99.00 bucks and that was it. Superb experience. P.s. (Ask for Jose to come to your house you won't be disappoiinted)

I think, I got one of the best service technicians, Chris Groth, to come to my home. He was very knowledgeable and knew exactly what the problem was and quickly fixed the blockage of roots in the back yard. Thanks again Chris

The master bath shower drain was not draining. On 2/3, the plumber "cleared shower drain, ran handgun machine about 5' to stoppage unknown, tested drains ok" (according to the invoice). The next day, after running water for a few minutes the shower did not drain. The same plumber came the following day (2/5) and apparently performed the same work again, and said everything was fine. He did not charge for the second visit. The problem is, yet again the shower is not draining, and neither is the master bath sink. In addition, while running the wash in the laundry, a disgusting backflow fills the bottom of the shower. Obviously everything is not fine, but I do not want to call Reddi Services for another service. I feel that the drain was not properly investigated or correctly addressed. I am going to contact Reddi Services to ask for a partial refund.

We noticed our hot water heater was leaking. Called Reddi and someone came out after 7 in the evening (only a couple hours after I called). Noted the current one should still be under warranty and he wrote down the information for us to call. However, since it was a long weekend with Monday being a holiday we called him back and asked to just install a new one for us. He was back at 9am the following morning. When he left everything was in place and cleaner than what he found it.

Chris Groth and Frank Mata were wonderful. They were friendly, informative and very good at what they do. They got in and out in a very short period of time (since we had to have the water turned off) and they cleaned up their work area and removed all trash and the old water heater.

It went fine. What did NOT go fine was Angie's List. I have reviewed this very brief service undertaken over two years ago twice online and once by phone. I have called Angie's List about it three times. Yet Angie's List continues to call me and say I need to review. The last time Angie's List called, I could barely be polite. If this latest review doesn't get Angie's List off my back, I am giving up my subscription and publicizing the reason why.

Frank had to use every ounce of strength to uncouple the gas line from the valve as the fireplace installer has used some kind of permanent sealant to do the join. He wouldn't give up and worked for half an hour to get it loosened - he didn't charge extra for all that work nor did he charge us extra to go to our Home Depot to get the special valve he needed. Reddi Services arranged for us to get service the same day and we were very pleased with them...especially Frank!

I purchased groupon for $59 and expected company to contact me. They did not. Angies sent me an email asking if I had been contacted, to which I clicked no. After a couple weeks I contacted them and arranged for an appointment. The person who took the call was very friendly, polite and professional. I was contacted shortly thereafter to schedule a date, and this person was also a pleasure to deal with. On the day of service (next day!) the tech showed up without notifying me first that he was on the way. I was told I would be called beforehand. So I was out walking dog when he showed up, but my wife was able to let him in. The service tech was professional and friendly. So my only complaint is that I was not contacted after I bought the groupon. Otherwise, this is a great company to deal with.